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Austin Carr
Jul 11, 2026
I WOULD NEVER RECOMMEND BUYING AN APPLIANCE FROM LOWE'S TO ANYONE.
*UPDATE:*
Upon returning the second damaged dishwasher to Lowe's, they accepted a return and refunded. They were no longer able to even get the color we ordered (to match all other appliances in the house).
The manager reluctantly agreed to give us the same appliance in a different color for the original sale price. This still reduced us to 12 months financing,and we're now stuck with a color we didn't want for the life of the appliance. (If it arrives intact of course.) After further complaint and arguing with a different manager, he reluctantly agreed to give us another 10% off for the trouble. Now we will see if it arrives in a week or gets delayed as well.
I'm obviously upset about the whole situation anyway, but the level of customer service was like salt in a wound. (Acting as if a simple price match was a big favor.) Customer Service is a thing of the past at Lowe's; I certainly won't be shopping there anymore. If I were building next to a Lowe's, I would drive an hour to get materials at The Home Depot. I'll be surprised if this is ever truly made right, and shocked if we ever have a working dishwasher, but at least I got an education about Lowe's business practices.
I purchased a $1000 dishwasher on a holiday sale for 40% off with 18mo special financing. We just moved in to our house and had no appliances in the house yet. The color we needed to match the kitchen was not in stock in store, so we ordered it for delivery.
I was told it would be almost 3 weeks. Then, a day before scheduled delivery, I received a message it was delayed and would be another ten days. It arrived after another 5 days or so; however, when I got home and looked at it, it had been dented beyond use on 3 out of 4 sides.
I took it to the store, and after some arguing, the store manager agreed to accept a return and comp a re-order at the sale price. This meant my 18 month financing would be reduced to 12 months and I would be waiting another 2 weeks without a dishwasher. I accepted the situation and re-ordered. After all, my wife really wanted THAT dishwasher.
After two weeks went by, the Lowe's app told me my order was delayed, and there was no estimate on arrival. I went to the store to ask about it, and the associate left a note for the store manager to call me back with an ETA.
I was never called. However, a month after ordering, my order arrived for pickup. I proceeded to pick it up, at which point the associate noticed some torn cardboard on one side. We looked through the hole and there appeared to be no damage on that side. WHAT AM I SUPPOSED TO DO, ENTIRELY UN-PACKAGE IT IN THE PARKING LOT?
I get it home, unpack it, and the top was smashed in beyond use. The top tray will not slide back all the way, and a spray bar was snapped off inside. The tubing to the 3rd deck is pushed out of place and kinked. The welds look to possibly be damaged on the back seam of the top as well. They can't even blame a 3rd party delivery service for the second one, which is why I ordered for in-store pickup.
What must one do to receive a useable appliance from Lowe's?
Online, the product is marked as no longer eligible for return because they took so long to get it to me.
I will be taking it back to the store as soon as I can get some help loading it and I will be happy to update this review if things are made right. But at this point, that will take a lot. I don't even know what could make this right. They could offer me a free $2000 dishwasher, but it likely still wouldn't fix this because I probably would receive it damaged after two more months without a dishwasher.
I may or may not ever shop at Lowe's again, however I will NEVER buy another appliance from them. I plan to warn every stranger on the street against making appliance purchases from Lowe's. I AM IN TOTAL DISBELIEF AT THE INCOMPETENCE. Customer service everywhere may not be what it used to, but this should be an embarrassment to Lowe's from associates to regional managers if this is the best service they can provide.
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Kylie Evans
Jul 11, 2026
I would not recommend buying appliances from Lowe’s based on my recent experience.
We purchased a brand-new dryer, and the very first time we used it—immediately after taking it out of the box—it had a loud, constant squeaking noise and clearly wasn’t working properly. We contacted Lowe’s expecting they would exchange or return a defective, brand-new appliance, but were told they would not take it back because it had already been removed from the box. We were told it had to be returned 24 hours after purchase IN the box… how are you supposed to see if it works if it has to stay in the box?!
Instead, the only option was to wait for a repair technician under the warranty. While I understand warranties exist for repairs, it’s frustrating to spend money on a brand-new appliance that is defective from day one and then have to wait on service appointments and rearrange your own schedule instead of simply receiving a replacement.
Just a heads-up to anyone shopping here: if you unbox an appliance and discover it doesn’t work correctly, don’t assume Lowe’s will exchange or return it.
In the future, I’ll be buying from Rick’s Appliances in Fort Payne. They’re not far from this Lowe’s, and I’d rather support a business that stands behind the products they sell.
