Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Wichita Falls, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,072 reviews
5 stars
1,155
4 stars
480
3 stars
197
2 stars
74
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with long wait times for assistance and unhelpful staff.
Product Availability
Customers noted a good selection of products, but some experienced issues finding specific items or receiving help with their purchases.
Checkout Experience
Numerous reviews mentioned slow checkout processes, particularly with self-checkout options and limited cashier availability.
Staff Helpfulness
While some customers praised individual staff members for their assistance, many expressed frustration over the lack of general help and engagement from employees.
Store Organization
Several reviews highlighted issues with store organization, including cluttered aisles and difficulty navigating the store.
- MWmonica wallace6 days ago5.0Awesome worker they helped us find everything
- VMValentin MaciasNov 12, 20255.0Great for almost everyday products!
- LPleann paulNov 3, 20255.0Kristy at lowe’s checkout was very helpful and patients whenever I have questions.. Been coming to lowe’s in wichita falls tx store75 almost 3 years now.. we need people like this at all time..
- LALeah AllenOct 23, 20254.0When my husband, David and I moved here to Wichita Falls six years ago we purchased a refrigerator as well as flowers for the landscape for our home, which was about $400 as well as a back door and front door as well. Two months ago I purchased a genie garage their whole system they installer came and then left. We had to call the installer back again. We had a new installer the installer told my husband that the wiring was wrong so a month later I backed into the garage after grocery shopping, came in the kitchen, walked out. It was a fire. The genie system had a little fire. It could’ve been a big fire, but my husband got the fire extinguisher. We called not 911 the fire department man that was ahead of it that came into the garage went upstairs to the attic came down and then he told my husband and I that the unit was faulty and to get a hold new system put in by Lowe’s. I went the same day. Everyone was busy. It was a Monday and they were all doing inventory. I finally talked to the manager. He said he would get back the next day. A lady called Kyla called and gave a number to call. I called it twice. Couldn’t get a hold of anyone. today is Thursday. I’m gonna have to call again or walk in there if it’s possible if Marlon Edison will call me the CEO company of Lowe’s or someone in his office they could get this done or are one of the bikahunas from Dallas. You’re a gentleman should make it easy on the ladies that purchase the items or customers that come into shop that’s all I’m asking that is not too hard. Hope this turns out well for me and my husband. David been two weeks haven’t heard from anyone at the Dallas corporation office I called myself. I didn’t get any feedback I will tell you more Whoever. This may concern we need a refund out, go elsewhere.
- BFBelva FaughtOct 11, 20251.0Slowest check out I have ever experinced. Gentleman in line 1st had product without bar code . Checker kept saying I don't know what it is to look up. Finally I think she just gave it to him after approximately 15 minutes. Then my turn and all she had to do after charging me was to count out my change and that took at least 2 min to get the dollar bills out of register. Husband had already made it to truck before she finished So sad for a Sat morning
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Wichita Falls?
You can find quality hardware products such as paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor & gardening equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Wichita Falls?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary; for example, the store is closed on Thanksgiving Day (Nov 27, 2025) and Christmas Day (Dec 25, 2025).
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's in Wichita Falls offers both in-store pickup and delivery services for customers.
How do I check my order status or know when my order is ready for pickup?
You can check your order status online by entering your order number or logging in to your MyLowe's account. You will receive an email with pickup instructions and the store location when your order is ready.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
Where is Lowe's Home Improvement located in Wichita Falls, TX?
The store is located at 3301 Kell Boulevard, Wichita Falls, TX 76308, United States.
Are there any nearby places I can visit after shopping at Lowe's Home Improvement?
Yes, nearby you can visit Texas Roadhouse for a steakhouse dining experience, The Loft Marketplace for clothing, and Lookin Good Spa Medi Spa and Hair Salon for relaxation and beauty treatments.
How can nearby businesses like Blue Rhino Propane Exchange assist me when visiting Lowe's?
Blue Rhino Propane Exchange, located nearby, can help you safely exchange propane tanks for your outdoor grills or equipment purchased at Lowe's, providing convenience for your home improvement needs.
Is there a nearby key and locksmith service near Lowe's for any security needs?
Yes, minuteKEY and Minute Key are nearby key and locksmith services that can assist with key duplication or lock services which may complement your home improvement projects.
What are some professional services offered by Lowe's in Wichita Falls?
Lowe's offers installation services including appliances, blinds, cabinets, carpet, countertops, decking, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, windows, roofing, fencing, and flooring installations.