American Furniture Warehouse

Reviews

• SA

  Sarah Ashworth

  2 days ago
  5.0
  Robert Christie at the Webster, TX location made our experience with AFW the best ever. He was knowledgeable about the furniture on the showroom floor, attentive to show us what we asked to see, and answered our questions to the fullest. We really enjoyed our experience and definitely plan to return for future furniture needs.
• IM

  Irene San Miguel

  2 days ago
  5.0
  My mom and I went in earlier in the week looking for specifically a massage recliner for my husband. Looked at a few different ones until a gentleman ( Ivan ) came and asked me if we needed any help . He was polite, patient and extremely helpful. He managed to help me and try to help others while I continued to look at different recliners but always came back to us. Bought the recliner and went back in today to actually get my husband in to make sure it was the recliner he would want. We walked in and I specifically asked for Ivan and we were fortunate enough to see he was working. He was just as pleasant today with my husband and I , as he was with my mom and I . We ended up changing the recliner to the whole sofa with no issues. Ivan is definitely an exceptional employee . Thank you Ivan !
• AY

  Ashley Young

  Nov 11, 2025
  5.0
  AFW sales people didn't bother me as I was shopping, they just made sure I didn't have any questions. Purchasing was simple. Delivery was early & communicated very well with several communications before arrival. Installation was efficient. The delivery men handled my furniture with care as well as made sure they didn't damage any walls. They asked ahead of time where I wanted everything & then after placing the pieces made sure I was satisfied with placement. They also made sure I understood how to work my furniture with power before they left.
• RH

  Rachelle Howe

  Nov 4, 2025
  5.0
  I would give 5 stars if that were an option Adam was absolutely fabulous with helping me with my exchange and Janel was wonderful at helping me complete my purchase that adds to my dream design living room. I will definitely be back to purchase more furniture and I highly recommend that anyone looking to buy new furniture to shop here and ask for Adam. And at HUGE THANK YOU to Guillermo and Shawn who deliver my brand new gliding recliners today It took them less than 3 minutes to get them from their delivery truck to my living room Thanks again American furniture warehouse Yall are the best❤️
• JW

  J Watkins

  Oct 31, 2025
  1.0
  I am completely disappointed with the service that I’ve been given at this place, more so with the customer service and delivery set up for this company! I purchased over $4k worth of furniture from this establishment and it was mess up after mess up after mess up in purchasing this furniture. First the application for applying for furniture you have to fill it out on your phone. Then you have to wait to be approved, then you have to wait for the authorization to purchase the furniture then you have to set up the date for the delivery. The first delivery date (10/24/25) they informed me that my window was from 9:00am-11:30am. They arrived to my home. The brought in my furniture, I saw there was a knife rip in the wedge of the sectional, and they noted it and asked me to keep it until they reorder a new one and will deliver next week. NOW ON TO THE DRAMA: On Wednesday I received a notice of my delivery WITHOUT a time schedule, so I made the attempt to contact customer service. Customer Service told me that the delivery time will be between 12:00pm-2:30pm, and this was also reconfirmed by the live agent. Friday morning (10/31), I received a call from Joshua (delivery) at 09:40 that they wanted to arrive between 11:00-11:30am, which is not apart of my delivery window. I did inform him that I was not available until after 12:30 (during my delivery window period), and he said that the best the he could do was 12:15, which I said that could work. After his phone call, I received a call from customer service saying that they couldn’t wait until 12:30 but the least they could do was 12:15pm. I said we can attempt it. After I arrived to my home at 12:04pm the delivery has not arrived. Prior to this timing error, the delivery driver showed to my home at 11:41am took pictures of my home and left (no call, no knock on the door, etc. - shown below). Customer service stated that I refused their time window (again my window is 12-2:30pm) and rescheduled my delivery appointment. The point of this that they don’t follow their own policies and procedures for the delivery of their furniture, and fault the consumer for not keeping up with a schedule that does NOT correlate with them. Don’t give me a time slot for a delivery and the deliverer did not show up in the time allocated for me (per your policy). As much as I would like to really get angry about this, I’m not. The morale to this story is that for a $200 delivery fee my replacement furniture should’ve been delivered. Secondly, my furniture was damaged when it first arrived. Third, follow YOUR policy: “What is your delivery window? For most of the Colorado Front Range, Phoenix, and Houston metro areas you will be assigned a 2 ½ hour delivery window. For outlying areas in Colorado, Arizona, Texas, and neighboring states, you will receive a 4-hour window. You will be called, emailed and/or a text message will be sent to notify you of your window by noon the day prior to your delivery once your delivery has been loaded on the truck and routed. Your actual delivery time can be anytime within your window and cannot be changed. For anyone who intends to purchase furniture from AFW, thoroughly consider doing your homework before purchase, including delivery and warranties.

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