Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Waco, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,824 reviews
5 stars
1,471
4 stars
644
3 stars
293
2 stars
132
1 star
284
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported unprofessional behavior and lack of assistance from staff.
Product Availability
Customers frequently experienced issues with product availability and discrepancies between online listings and in-store stock.
Store Cleanliness
The store's cleanliness received both positive and negative remarks, with some customers noting a clean environment while others complained about unsanitary conditions in restrooms.
Return Policy
Customers expressed frustration with the return policy, particularly regarding appliances, which many found to be overly restrictive.
Installation Services
There were numerous complaints about the installation services, including unprofessional installers and poor communication regarding scheduling.
- DTDale Trail5 days ago5.0I had an issue with a bag Of wet granular insecticide I called Waco Lowe’s and the manager Nicole told me to come by and she would address the issue. She was very kind, courteous and professional. She does an outstanding job. You should give her a raise.
- RJRobert JudieNov 8, 20255.0Great experience in Lowe's today, while getting material from the electrical isle, I found an Lowe's employee by the name of Frank very helpful and professional. Great guy.
- KMKatherine MoodieNov 5, 20255.0Monday I took 2 grinders in to see what I needed to make them use-full. Billy was very helpful. I believed I left one of them there. Went back this am (Wed) to see if I could find it. Billy went all over the store. Looking here and there. Asking if anyone had seen it. At the help desk I looked up On a shelf I saw a tool. It was my grinder. Special thanks to Billy. And thanks to all who helped.
- MMMike MyersOct 26, 20255.0This is a re-review of a bad experience I had where Lowes stepped it up and delivered great customer service like I have gotten in the past. Had a bad Frigidaire appliance that only made it a little over a month before going out. Once I was able to get Frigidaire to do the right thing lowes stepped in and handled it in a fair manner while providing me updates and communication along the way that did not require me myself to make calls to the store (they called me) i spoke to 3 lowes employees along the way and Adrian was my final contact who got me to the point we needed to be.
- CBCass BOct 18, 20251.0We bought a front screen door and it put on and then we put the back door on hold and they said it was okay because of my Daughter dog. When we went to purchased the 2nd door we had so much trouble Aundre the installer is only one. He is terrible and lies on customers we were very nice professional to him we try to contact the store manger Gary several times no response. Spoke with Lucy and Tyson which they were both unprofessional. We contact the customer relations etc. The installer Aundre should be terminated from this position and the way he treats customers and you are not supposed to have 1 installer for a whole waco store. They neec to hire someone else because he very rude etc unprofessional and lies on customers. Mallory was no help. These people needs to be retrained or terminated. The only person that was helpful was Jacob Crockett he is awesome. They need to get a whole new installation team. We sent all disrespectful action to the better business bureau. Do not use Aundre.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Waco, TX?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor & gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Waco, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, including closures on 11/27/2025 and 12/25/2025.
Does Lowe's in Waco offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will notify you of any changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at Lowe's in Waco?
Yes, Lowe's offers various installation services including appliances, cabinets, flooring, lighting, doors, windows, and more.
Does Lowe's in Waco participate in any community associations or programs?
Yes, Lowe's is associated with programs such as Lowe’s Toolbox for Education, SkillsUSA, Lowe’s Heroes, Boys & Girls Clubs of America, Habitat for Humanity, and more.
What nearby places can help if I need propane for my home projects?
Blue Rhino Propane Exchange, located near Lowe’s, is a convenient option for propane supply to support your home projects.
If I need key or locksmith services near Lowe's in Waco, where should I go?
You can visit minuteKEY or Minute Key nearby, which provide key and locksmith services conveniently close to Lowe's.
Are there other home improvement or contractor services near Lowe's in Waco?
Yes, DreamMaker Bath & Kitchen is a nearby home improvement store and contractor that you might find useful for your remodeling needs.