La-Z-Boy Waco

4.3
238 reviews

About

Furniture StoreHome FurnitureChairsCustom FurnitureLa-Z-Boy
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.

Location

La-Z-Boy Waco
4691 Jack Kultgen Pkwy, Waco, TX
76711, United States

Hours

Reviews

4.3
238 reviews
5 stars
176
4 stars
24
3 stars
7
2 stars
5
1 star
26

What are people saying?

AI-generated from recent customer reviews

Sales Experience

Customers consistently praised the helpfulness and professionalism of sales staff, particularly mentioning individuals like Jeffrey Outlaw and Jason Wetzel for their informative and pressure-free service.

Product Quality Issues

Several customers reported significant quality issues with their recliners, including defects and poor durability, leading to dissatisfaction with the products and warranty service.

Customer Service Concerns

Many reviews highlighted frustrations with customer service, particularly regarding repair delays, lack of communication, and unhelpful responses from staff.

Store Environment

The store was frequently described as clean and well-organized, with a good selection of products, contributing to a positive shopping atmosphere.
  • KG
    kanoy garza
    Nov 22, 2025
    5.0
    Jeff was really helpful and we were in and out and purchased recliners that we wanted.
  • TS
    Terri Swanson
    Nov 9, 2025
    5.0
    We wanted to look around but did not want to be pressured into buying. Jeffrey Outlaw was our Sales Consultant and we were extremely impressed. There was no pressure. He answered our questions, showed us our options, and explained pricing with different payment methods. We walked away with a new recliner. We could not have asked for a better experience! Thanks, Jeffrey!
  • RB
    Randy Baumgardner
    Oct 29, 2025
    5.0
    Jeffery Outlaw was a perfect salesman and gentleman. We are very pleased. Thank you.
  • MH
    Michele Hamilton
    Sep 15, 2025
    5.0
    My mother and I were treated with a smile and warm welcome as we entered the store. Jeffery Outlaw tended to our needs in shopping for a recliner. In no time he answered our questions and hooked my mom up with a comfortable recliner that fit her needs. I recommend LA-Z-BOY 100%.
  • DS
    doreen Shetter
    Sep 5, 2025
    1.0
    This is such a rip off, we bought a couch 3 years ago that has a "so called lifetime warranty on the frame." So the frame completely broke and I called about the "warranty" I was told that there is a lifetime warranty but it only cover the PARTS, it will cost me 200 dollars to be picked up and the 175/hr for labor. WOW....thank you bob mills and lazy boy.

Frequently Asked Questions About La-Z-Boy Waco

What types of furniture products does La-Z-Boy Waco offer?

La-Z-Boy Waco offers recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, sleepers, and home accessories.

What are the operating hours of La-Z-Boy Waco?

La-Z-Boy Waco is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.