Business Details
About
Furniture StoreHome FurnitureChairsCustom Furniture
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Location
Hours
Reviews
4.3
238 reviews
5 stars
175
4 stars
24
3 stars
7
2 stars
5
1 star
27
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers praised the knowledgeable and friendly sales staff, particularly mentioning individuals like Jeffrey Outlaw and Jason Wetzel for their helpfulness and professionalism.
Product Quality
There are mixed reviews regarding product quality, with some customers expressing disappointment in the durability and functionality of their recliners, while others appreciated the comfort and design.
Customer Service
Many customers reported poor experiences with customer service, particularly regarding warranty claims and repair processes, leading to frustration and dissatisfaction.
Store Environment
The store was generally described as clean and well-organized, with a good selection of products, although some customers noted issues with staff attitudes.
Delivery Issues
Several reviews highlighted significant delays and miscommunication regarding delivery and pickup policies, leading to customer frustration.
- KGkanoy garza2 days ago5.0Jeff was really helpful and we were in and out and purchased recliners that we wanted.
- TSTerri SwansonNov 9, 20255.0We wanted to look around but did not want to be pressured into buying. Jeffrey Outlaw was our Sales Consultant and we were extremely impressed. There was no pressure. He answered our questions, showed us our options, and explained pricing with different payment methods. We walked away with a new recliner. We could not have asked for a better experience! Thanks, Jeffrey!
- RBRandy BaumgardnerOct 29, 20255.0Jeffery Outlaw was a perfect salesman and gentleman. We are very pleased. Thank you.
- MHMichele HamiltonSep 15, 20255.0My mother and I were treated with a smile and warm welcome as we entered the store. Jeffery Outlaw tended to our needs in shopping for a recliner. In no time he answered our questions and hooked my mom up with a comfortable recliner that fit her needs. I recommend LA-Z-BOY 100%.
- DSdoreen ShetterSep 5, 20251.0This is such a rip off, we bought a couch 3 years ago that has a "so called lifetime warranty on the frame." So the frame completely broke and I called about the "warranty" I was told that there is a lifetime warranty but it only cover the PARTS, it will cost me 200 dollars to be picked up and the 175/hr for labor. WOW....thank you bob mills and lazy boy.
Frequently Asked Questions About La-Z-Boy Waco
What types of furniture products does La-Z-Boy Waco offer?
La-Z-Boy Waco offers recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, sleepers, and home accessories.
What are the operating hours of La-Z-Boy Waco?
La-Z-Boy Waco is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Does La-Z-Boy Waco provide delivery services?
Yes, La-Z-Boy Waco offers delivery services for their furniture products.
Is proof of vaccination required to shop at La-Z-Boy Waco?
No, proof of vaccination is not required to visit La-Z-Boy Waco.
What payment options are accepted at La-Z-Boy Waco?
La-Z-Boy Waco accepts American Express, Discover, Mastercard, and Visa cards.
Can customers get professional design help at La-Z-Boy Waco?
Yes, La-Z-Boy Waco offers in-home design services to help customers create their dream home.
Where is La-Z-Boy Waco located?
La-Z-Boy Waco is located at 4691 Jack Kultgen Pkwy, Waco, TX 76711, USA.
What nearby places can I visit before or after shopping at La-Z-Boy Waco?
You can visit nearby places such as Don Carlos (a Tex-Mex restaurant), La Madeleine French Bakery & Café, or Umiya Sushi Waco for dining options around La-Z-Boy Waco.
Are there any nearby beauty or spa services near La-Z-Boy Waco?
Yes, nearby beauty and spa places include Laurenlane beauty salon, Hand and Stone Massage and Facial Spa, and Tiffany's Nails.
What recreational or relaxation spots are nearby La-Z-Boy Waco customers?
Customers can relax at nearby locations like Stretch Zone for physical therapy or Massage Envy - Waco for massage and skin care.