Business Details
About
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Hours
Reviews
3.9
32 reviews
5 stars
18
4 stars
6
3 stars
1
2 stars
2
1 star
5
- PBPaul BarbieriAug 1, 20251.0We built a new home and used this store for all of our lighting, plumbing and appliances. We spent tens of thousands of dollars with them. Frank Thomas was our rep for most of this project. Once the order was placed the experience was very challenging. If there was damaged or not working items, getting Frank to resolve it was extremely slow and frustrating. We had a main foyer chandelier that came damaged, we lived in the home for 4 years before Frank resolved it. Then our home was hit by lighting and had many items go out. I went to Frank in person and asked for help. I sent model numbers of everything needed and exact info. I did not ask for anything for free or to be warrantied. I told him I expected to pay and if it had a warranty that was great. He didn’t order anything for 6 months. During this time, I called texted drove to the store two or three times. I asked other people in the store for help. They did not assist. I called another store out of town and asked for a regional sales manager to contact me. This did not happen. Frank has ignored multiple phone calls, texts and emails. It has been 8 months and he still has not ordered two items that I have asked him to and as recently as this week ignored my messages to him. I will never step foot in this store again. If you are building a home I would recommend using another company
- CHCharissa Hadley-McGiltonJul 26, 20235.0I needed a part to connect my new shower head. I had been to several places with no answers or much help. Glad I came here. The service tech went above and beyond to assist me and did not try to up sell me on the available shower heads there. He tried to correct my problem. We found the issue of it being an import item on Amazon and figured out it was not made for our plumbing here. He advised me what to do, and I went on my way to return this back to Amazon. I will definitely be back for any future purchases for my house.
- ABAustin BrentFeb 17, 20205.0Nice showroom
- STSteven ThompsonJun 22, 20191.0We used Ferguson/Waco for our new home construction. There have been numerous issues with their customer service and appliances that were purchased from them. We are extremely disappointed in the attention we have received concerning these issues. Our ice maker was installed by them incorrectly with the drain going directly into our foundation and was leaking water for quite sometime until we discovered it. Also ordered and paid for a Waterstone pot filler in April and received the wrong part from them. This is June 22 and still haven't received the correct part and having a difficult time getting someone to assist us with a solution concerning this issue as well as all other issues. We reported the broken beverage cooler we purchased. We had to contact manufac direct to receive parts to fix it ourselves. I would think as much money as what we spent on high end appliances for our new home, we would have received better treatment and customer service. Steve & Kassie Thompson
- CKClaire KultgenNov 16, 20155.0Updated - Originally I had left a one star review, but thanks to Frank Thomas over there, they worked with us and found a solution to an issue we had with a tub we had ordered. Appreciate them going above and beyond and look forward to doing business in the future. Claire
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Home offer for home building or renovation?
Ferguson Home offers a wide selection of bath, kitchen, and lighting products from renowned brands, suitable for new home building or single-room renovation projects.
What are the store hours of Ferguson Home in Waco, TX?
Ferguson Home is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays, Sundays, and major holidays.
Can I return items purchased from Ferguson Home, and what is the return policy?
Most items can be returned within 90 days of receipt for a refund, provided they are in resalable condition and meet the policy conditions. Some product categories have specific return rules.
Is there a restocking fee for returning items to Ferguson Home?
No, Ferguson Home does not charge a restocking fee on returned items.
How can I initiate a return or cancel an order at Ferguson Home?
You can initiate returns or cancel orders online by logging into your Fergusonhome.com account. Guests must create an account to set up returns or cancellations.
What payment methods does Ferguson Home accept?
Ferguson Home accepts Amazon Payments, Ferguson Line of Credit, checks, major credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
Are there any nearby dining options where I can eat before or after visiting Ferguson Home?
Yes, Spiciness Mexican Grill, a Mexican and Latin American restaurant, and Long John Silver's, an American fast food seafood restaurant, are nearby dining options to consider.
If I’m visiting Ferguson Home, what nearby service providers might be useful?
Extraco Technologies offers IT service and computer repair nearby, and Patrick's Dry Clean Super Center provides laundry and shoe repair services close to Ferguson Home.
What financial institutions are near Ferguson Home for assistance with payments or financing?
Nearby financial institutions include Extraco Banks, Extraco Banks | Waco branch, Raymond James Financial Services, and The First National Bank of Central Texas for banking and financial service needs.
Does Ferguson Home provide in-store pickup or delivery services?
Ferguson Home does not currently offer delivery, same-day delivery, curbside pickup, or in-store pickup services.