Lowe's Home Improvement

Reviews

• ZR

  Zury Reed

  1 day ago
  1.0
  Yesterday, I had a horrible experience with the person (Thomas) at the customer support desk. I bought six plants from the clearance section and was overcharged. I didn't dispute the change because there was a long line at the register and I didn't want to make the other customers wait for me. I went to the customer support desk instead. That was a big mistake! The total of the original receipt was $33.18, which I paid with cash. Thomas told me he had to refund everything and then ring up the items again. Then he tells me that my refund is $15.15. Thomas takes the money out of the drawer but never gives it to me. I told him, how can it be only $15.15 if my total before taxes was $30.65. He says, wait now I have to ring up the items, and I will use the $15.15 towards your total. Then he told me that I owed $12.98. How can I owe an extra $12.98 when I was overcharged? He said, because you had a refund of $15.15 and my machine is telling me your total is $28.13. I tried to explain that his math was not adding up. That I had originally paid $33.18 and now I was going to pay $46.16. This incompetent person tells me that if I don't pay him, he is going to call security to take me out of the store. I asked to speak with a manager and he told me that there were no managers in the building. I asked him to show me the new receipt, and he refused until I paid the extra $12.98. I asked for a manager again; this time Thomas tells me all the managers are at lunch and I don't know when they are coming back. He threatens me again with security because I was holding up his line. Even after I paid the extra $12.98, he refused to give me the plants because I didn't sign the refund receipt. I asked another employee for the manager, and Thomas tells her that all the managers were busy and not available. The manager couldn't even figure out what Thomas had done. She asked him why he had refunded only two plants instead of six. Hmm! Because there are two of the same. Can anyone do simple math anymore?
• AR

  Adam R

  3 days ago
  3.0
  It's conveniently located but This place is always very disorganized. Finding anything in the plumbing section is always a scavenger hunt as it doesn't seem like anybody takes the time to keep it in order. I've started going elsewhere to save on the hassle
• CV

  Cliff Vickerman

  6 days ago
  5.0
  Always have what l need Great staff and management
• BR

  Barbara Robertson

  Apr 12, 2026
  5.0
  We just purchased a LG washing machine from Andrew. Had an awesome experience. Andrew was very professional and helpful - even loaded it in our truck.
• BH

  Brian Hinckley

  Mar 21, 2026
  1.0
  Just go to home depot. I gave this store many chances and too much money. From plywood being marked incorrect sizing and nobody understanding it to an unbelievable hastle of hunting down someone to open a case to the absolute nightmare that is an understaffed checking out process, the final straw was an online order for an in stock multi tool. It took 7+ hours to be ready for pick up. Their last dig was there's no way to easily cancel the order online. Their written policy is if it's not picked up in 7 days it will be removed and refunded. They held a pending charge for ~ 3 weeks on my card and forced me to go in and talk one last time. They will not receive another dollar from me or any recommendation ever again

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