Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Victoria, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,767 reviews
5 stars
927
4 stars
411
3 stars
172
2 stars
81
1 star
176
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.
Employee Helpfulness
While some employees received praise for their helpfulness, many others were described as indifferent or lacking knowledge.
Product Availability
Customers frequently noted issues with product availability and stock levels, leading to frustration.
Store Condition
The store was described as cluttered and disorganized, impacting the shopping experience negatively.
Positive Experiences
Despite the negative feedback, some customers highlighted positive interactions with specific employees who provided excellent service.
- RMRogelio Munoz2 days ago5.0The best material for you home projects you find in the best store Lowe's
- FFFiddle Faddle96Nov 14, 20253.0No cashiers. Only self service which invariably doesn't work well. Pls at least give us the choice.
- RHR. H.Nov 14, 20251.0Don't get anything delivered from here. You'll wast a day waiting on them.
- SDShawn DunnOct 27, 20251.0Because an item for delivery was damaged on arrival, they would require another delivery fee to send me a replacement. Customer service has become a joke.
- DSDillon SitkaOct 21, 20251.0The customer service here is crap. 3 times in 3 weeks I’ve had to wait 30min+ for some help for a special order item pickup. Came in today to pick up a door and it’s someone new-ish at the counter (who I don’t fault for this at all) who couldn’t figure out how to look my order up initially. Instead of her coworkers jumping to help her out they just ignored and went on their way and blew her off when she asked for help, finally someone comes by to help after 20 minutes and 5 customers going ahead of me to tell me they tell me to go to a different section for pickup, where I proceeded to wait another 15 minutes (and more as I’m writing this, still haven’t brought it up). The other times I was here previously, the cashiers just gave me attitude and seemed like they weren’t really interested in working. Y'all gotta do better and also help your new employees man. Or hire more if y’all are too spread thin to operate regularly.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Victoria, TX?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement in Victoria, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, it is closed on November 27, 2025, and December 25, 2025.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's offer installation services for products?
Yes, Lowe's provides a variety of installation services including appliances, blinds, cabinets, flooring, lighting, roofing, and more.
Are there any nearby restaurants where I can dine before or after visiting Lowe's?
Yes, nearby options include Snowie Snow Cones of Victoria for ice cream, Burger King for fast food, Seaux Cajun for seafood, and Double J Eatery for burgers.
What are some nearby stores I can visit around Lowe's in Victoria, TX?
Nearby stores include Hobby Lobby for arts and crafts, Big Lots for discounts and department store items, and T-Mobile for mobile phones and electronics.
Is there a convenient gas station close to Lowe's Home Improvement?
Yes, Murphy Express gas station is located nearby, making it convenient for refueling before or after your visit to Lowe's.
How can I contact Lowe's Home Improvement customer care?
You can reach Lowe's customer care by email at customercare@lowes.com or by phone at +1 361-573-7700.