Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Victoria, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,777 reviews
5 stars
929
4 stars
413
3 stars
172
2 stars
82
1 star
181
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews indicate a significant decline in customer service quality, with many customers reporting long wait times for assistance and unhelpful staff.
Inventory Issues
Customers frequently expressed frustration over inaccurate inventory levels, with items listed as available online often being out of stock in-store.
Employee Attitude
Feedback highlights a mix of employee attitudes, with some staff being praised for their helpfulness while others were described as rude or indifferent.
Delivery Problems
Several customers reported issues with delivery services, including missed appointments and poor communication regarding order status.
Store Condition
The store's organization and cleanliness received mixed reviews, with some customers noting it as cluttered and difficult to navigate.
- PSPaula SykoraDec 22, 20251.0I like shopping via Lowe's, but this location's customer experience standards are increasingly frustrating. If pick-up service is this bad, I don't dare tempt delivery service. What customer experience training are you incorporating?
- LGLachel GarzaDec 17, 20253.0No plant inventory makes driving an hour for a plant posted online a real gamble.
- YNYoulls NevaknowDec 14, 20251.0Sophia is super rude and acts like she doesn’t want to work
- MJManuel Tovar JrDec 13, 20251.0Buying the fridge itself was not the issue — the problem was what happened after. I purchased a brand-new refrigerator and was told I had 48 hours to exchange it. One day after that window ended, the freezing element failed. Lowe’s sent a technician who confirmed the failure, but because I was just outside the exchange window, I was denied a simple exchange. The appliance was essentially defective from the start, yet Lowe’s policy made resolving this unnecessarily difficult. Based on this experience, I will not be purchasing appliances from Lowe’s again. I will be taking my business elsewhere. The product is model: GE item# 906224
- KPKendall PrinzDec 7, 20251.0This store’s inventory management is the worst that I’ve seen. I’ve gone in multiple times for something that their app said they had in store only to find that they didn’t. Today, it was recessed retrofit gimbal lights. The app said 25 in store. I found 1, and I asked an employee working in the lighting section to help find the others. I only needed 2, but he couldn’t find them. It looks like it’s time to get rid of the Lowe’s for Pros card and start shopping elsewhere.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Victoria, TX?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement in Victoria, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, it is closed on November 27, 2025, and December 25, 2025.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's offer installation services for products?
Yes, Lowe's provides a variety of installation services including appliances, blinds, cabinets, flooring, lighting, roofing, and more.
Are there any nearby restaurants where I can dine before or after visiting Lowe's?
Yes, nearby options include Snowie Snow Cones of Victoria for ice cream, Burger King for fast food, Seaux Cajun for seafood, and Double J Eatery for burgers.
What are some nearby stores I can visit around Lowe's in Victoria, TX?
Nearby stores include Hobby Lobby for arts and crafts, Big Lots for discounts and department store items, and T-Mobile for mobile phones and electronics.
Is there a convenient gas station close to Lowe's Home Improvement?
Yes, Murphy Express gas station is located nearby, making it convenient for refueling before or after your visit to Lowe's.
How can I contact Lowe's Home Improvement customer care?
You can reach Lowe's customer care by email at customercare@lowes.com or by phone at +1 361-573-7700.