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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Tyler, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
3,325 reviews
5 stars
1,677
4 stars
715
3 stars
348
2 stars
159
1 star
426
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and difficulty in getting assistance.
Product Availability
Customers expressed frustration with product availability and delivery issues, often receiving incorrect or incomplete orders.
Staff Knowledge
Numerous reviews indicated that staff members lacked product knowledge and were unable to assist customers effectively.
Positive Experiences
Despite the negative feedback, some customers highlighted positive interactions with specific employees who provided helpful and friendly service.
- RFR FDec 30, 20251.0The cumulative effect of multiple screw ups is making me not care about the veteran discount and use Home Depot to see if they can get something done correctly!
- ACAndrew CarverDec 30, 20251.0Lowe’s Craftsman Warranty Training Needed Very disappointed with how this Lowe’s handled a basic Craftsman hand-tool warranty. I needed one wrench replaced from a 200-piece Craftsman set, and multiple employees insisted I had to return the entire set just to exchange a single tool. That is not how Craftsman warranties work. To make it worse, the specific model number of the broken wrench is no longer manufactured, which clearly means the warranty applies to the closest available replacement model standard practice for Craftsman. Despite this, employees either didn’t understand the policy or refused to apply it. For comparison, I called Craftsman directly and they handled the replacement over the phone with zero hassle and no questions asked. Lowe’s seriously needs to retrain employees on Craftsman warranty policies, especially since Lowe’s is a primary Craftsman retailer. This should have been a 5-minute counter exchange, not a frustrating back-and-forth over incorrect information.
- MFMarvin FrenchDec 19, 20251.0Most of the employees are clueless. And or have an attitude. They make no effort to restock. You have to ship to store if they are out of stock on anything because they will not restock for weeks. The delivery system is the worst I've seen. I have yet to get delivery on time. Seriously needs a management change.
- MRMason RuckerDec 15, 20251.0This establishment has the worst customer service. I walked in to pick up an online order and instead of being greeted and asked if I needed assistance, I was pointed to the kioske. I checked in, heard the notification go off from the device worn by the same associate that pointed me past her as she had an obviously personal conversation with a customer. It was only after several minutes of waiting that she finally asked me what I possibly could have been waiting for in the online pickup area. Didn't even offer to help load the ladder into my truck either.
- HDHarry DonaldDec 13, 20255.0As a Christian, I make the effort to commend companies whose associates go out of their way to provide their customers with exceptional service. This is for Billy Coates - a Bosch representative at the Lowes on Broadway in Tyler. Upon finishing work and getting ready to drive away, I asked him to give me a jump start - he asked one question: "where's your van ?". Thanks for taking the time out to make my day.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Tyler, TX?
Lowe's offers a wide variety of products including appliances, bathroom supplies, building materials, flooring, paint, tools, outdoor furniture, gardening equipment, and more to meet your home improvement needs.
What are the store hours for Lowe's Home Improvement in Tyler, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
Which brands are available at Lowe's Home Improvement in Tyler?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Toro, Kobalt, Moen, Weber, and many others trusted for home improvement.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your order history. In-store returns require proof of purchase at customer service.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
How do I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
Are there any nearby places I can visit before or after shopping at Lowe's Home Improvement?
Nearby places include South Tyler Trails for outdoor recreation, Ming's Cafe for Asian cuisine, and Outback Steakhouse for American dining, making great options to visit around your Lowe's trip.
Is there a place nearby Lowe's where I can exchange propane tanks?
Yes, the Blue Rhino Propane Exchange is located near Lowe's, offering convenient propane tank exchange services.
Where can I find pet supplies or services near Lowe's Home Improvement?
PetSmart stores and Banfield Pet Hospital are located near Lowe's, offering pet supplies, services, and veterinary care for your pets.