La-Z-Boy Tyler

Reviews

• TW

  Thomas Woods

  6 days ago
  5.0
  Somewhat perturbed at anticipated wait for chair. Still perturbed when notified it was ready but closest delivery date three weeks away. Elected to drive to Dallas for pickup. Happy to say pickup experience was quick and efficient. The warehouse man Andy friendly and efficient. Wrapped chair w stretch wrap and loaded into my truck with care. Buying experience ok. Pickup experience outstanding.
• CR

  Cookie Royal

  Mar 10, 2026
  5.0
  We had the greatest time today picking out our new recliner! Please go see Clayton. He was so patient, knowledgeable, and fun! He had a chair for every need I had. We will be returning to purchase more furniture from Clayton. Wonderful experience!! ✨
• RR

  RON RAGAN

  Feb 2, 2026
  3.0
  The sales process is just as good as when MURPHY owned the franchise. The service is now thru a .big corporation with voice mail and people who don't return calls for a guestion we wanted to ask. The service rep who came for another issue, did an excellent job. He has been with Lazaboy for a number of years.
• CP

  Concerned Person

  Dec 15, 2025
  1.0
  Do not buy from Heather or from this store. Customer service is absolutely the very worst. Once you buy a recliner they will not do anything if you have an issue with it except give you a number to call. If you call the number no one ever answers and they will not return your call. When calling Heather back she is no help. Told me each time I call the service number it only backs up calls. Ask for store manager was told by Heather he can do nothing and he is off few days. Ask if I can call corporate number was told no. Ask who owner is was I was told The Browns she believes not sure. If you want a store that will give you Customer service do not buy from this store in Tyler Texas. And for sure do not buy from Heather. Update got a call from Valerie. If I thought Heather was rude then Valerie will top her in personality. Was told sorry we only service the Tyler area once a week. So I am into the holidays and have company coming and a broken recliner. Then I send a message or complain to customer service. Im not sure the ladies name but was told she is as high up the totem pole as I can go. She is the corporate and sorry will not tell me who actually owns the Tyler tx store. So I wait. Do not buy from this store. These employees need to be fired.
• AS

  Austen Stokes

  Nov 17, 2025
  1.0
  Do not buy from this store unless you want to get conned. I recently bought a set of recliners from this store. One of them was defective upon arrival as it did not sit like the store model. I was told by this store's manager, Clayton Bryant, that I would be able to return the defective chair. With this assurance, I went ahead and purchased a replacement chair. I was given the phone number of a customer service person by Clayton that would assist me with this return. "Yolanda" was probably the rudest "customer service" person I've ever talked to. Yolanda told me that I would be unable to return my defective chair, and that Clayton lied to me when he told me I'd be able to return the chair. Apparently, Clayton would have already known at the store the day he sold me the replacement chair that I would be unable to return my defective chair. An utter con job. This is not your granddaddy's La-Z-Boy. The chairs don't even feel like the same quality of the older models. These people are dishonest crooks, and you should take your business elsewhere.

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