La-Z-Boy The Woodlands

4.1
280 reviews

About

Furniture StoreHome FurnitureChairsCustom Furniture
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.

Location

La-Z-Boy The Woodlands
16814 I-45 South, The Woodlands, TX
77384, United States

Hours

Reviews

4.1
280 reviews
5 stars
180
4 stars
36
3 stars
18
2 stars
8
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the helpfulness and friendliness of the sales staff, numerous reviews highlighted significant issues with after-sales service and responsiveness, leading to frustration.

Delivery Issues

Customers frequently reported long delays in delivery times, with many experiencing significant wait periods beyond initial estimates, leading to dissatisfaction.

Product Quality

There are mixed reviews regarding product quality; while some customers appreciated the comfort and design, others reported issues with durability and defects shortly after purchase.

Transparency and Communication

Several customers expressed frustration over a lack of transparency regarding order timelines and updates, with some feeling misled about delivery expectations.

Pricing Concerns

Many reviews noted that while the furniture is perceived as high quality, the pricing is considered high, with some customers feeling that the value does not match the cost.
  • GB
    George Boepple
    Sep 22, 2025
    5.0
    Awsome customer service.
  • LE
    Laura Eason
    Sep 4, 2024
    1.0
    I'm so disappointed in my furniture. I called the store, and they gave me the customer service number. I've called La-Z-Boy customer service multiple times. Nobody has returned my calls. My special ordered Lennon love seat arrived with a warped frame. It was damaged during shipping and handling. The reclining motion and motor mechanism pops, clicks and catches. There are shavings on the floor underneath the chair where it is scraping and rubbing since the frame is asymmetrical and crooked. Both chairs in the "home" upright position are not identical to each other, so the positions do not match. The left remote is also scratched - this is the side with the damage. I really thought I could trust this brand for quality and integrity. I am so disappointed.
  • JJ
    Jason Johnson
    Aug 4, 2020
    5.0
    Staff was very helpful.
  • FZ
    Frank V Z
    Feb 20, 2020
    5.0
    informative sales person, low pressure
  • BD
    Betheany Davis
    Apr 21, 2018
    5.0
    I love this store.

Frequently Asked Questions About La-Z-Boy The Woodlands

What types of furniture does La-Z-Boy The Woodlands offer?

La-Z-Boy The Woodlands offers sofas, sectionals, chairs, recliners, loveseats, ottomans, tables, and sleepers, all customizable to match your unique style.

What are the store hours for La-Z-Boy The Woodlands?

La-Z-Boy The Woodlands is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 12:00 PM to 6:00 PM.