Classic Home Dallas

Reviews

• SF

  Sharla Ford

  Nov 9, 2025
  5.0
  Excellent customer service and we had an overall great experience. Highly recommend Classic Home Dallas!
• AM

  Aileen Miller

  Nov 5, 2025
  1.0
  THIS COMPANY DOES NOT WARRANTY THEIR PRODUCT! And when you think about where you want to spend your money, please read my review. I have used Classic Homes Dallas for my entire house and never had a problem until I have needed to get a repair for something under warranty. I have both shutters and electronic blinds - all from Classic Homes Dallas. One of my electronic blinds stopped working back in August. I was still within my warranty period so reached out to the company to get my shade repaired. I have been mostly speaking with Jennifer. Over the past 3 months, I have heard every excuse as to why my repair is taking so long, ie: we changed our systems, cannot find your original order, the company we used for these shades went out of business, the staff in our office quit (yet again - I think like twice now), we cannot find a motor, we are looking for a separate remote, and the latest, we found a motor and cannot seem to locate the hardware! Every excuse made it seem like it was MY FAULT! And when I asked to speak with the owner, Rick, well, he seems to be on vacation quite often. It took less time to get these ordered and installed the first time than to get 1 simple motor replaced. At this point (after 3 months), a new motor should have been ordered and installed - that would have been the right thing to do since it is under warranty. Not offer to give me a pieced together model that may not hold up! Needless to say, my patience has worn out and on top of it, I have a shade that has been hanging down for 3 months - unable to roll up or roll down!! Not great when it is at the back of your house in the hot summer when the sun is going down! Every week that I have spoken with Jennifer, there is a new excuse! I also had to pay for someone to come out to tell me that it was not working.....well, I did not need to spend $150 for faulty equipment that Classic Homes Dallas should have done without charge! But was told that was my only option. So, at the end of it all, I still have a broken shade that is under warranty. I am just starting the review/complaint process here and will be making a more formal complaint with the BBB against this company since I am losing all hope that anything will be done and believe that this company should be held accountable to the warranties they offer. I will now need to begin the process of finding another company to get this work done- stay tuned, as I will update that too! Just thought I would share my experience for those that are shopping for shades! Product looks great, but you better hope something does not go wrong! Classic Homes Dallas is cheaper than most, but I guess the saying goes - "you get what you pay for!" Still hoping that Classic Homes Dallas will do the right thing, but since I am at the 3-month mark, I might just be fooling myself and not dealing with reality! More to come.
• SS

  Sandy Schlemer

  Oct 21, 2025
  5.0
  We love our new window treatments. They look fantastic.
• KM

  Karen Maher

  Oct 15, 2025
  3.0
  We had a rough time getting this project across the finish line, but ultimately we are happy with the end result. The blinds look great! Love that we have 3 blinds and can put down 1, 2 or all 3 screens down with our remote control. Jeff who did the install was great. our salesperson Sherry was sweet. The main concern was the amount of time we had to wait for the blinds to actually arrive.
• YV

  Ymelda Vaughan

  Oct 14, 2025
  5.0
  The beautiful work that Classic Home Dallas has done for our home has taken it to the next level of luxury, comfort and peace!! Pictures don't do it justice but has definitely made our home more stunning. Thank you, to the team who made our vision a reality.

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