Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Sugar Land, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,850 reviews
5 stars
1,026
4 stars
419
3 stars
142
2 stars
53
1 star
210
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being unresponsive or rude.
Product Availability
Customers reported issues with product availability and online inventory accuracy, leading to frustration when items were out of stock.
Store Environment
The store was generally described as clean and organized, with good parking and a pleasant shopping atmosphere.
Installation Services
Numerous complaints about poor communication and service regarding installation and delivery, leading to customer dissatisfaction.
Staff Assistance
While some customers received excellent assistance from specific employees, others experienced long wait times and a lack of available staff.
- GDGizelle Davenport6 days ago1.0MARILYN MORALES Has zero customer service skills, something is seriously wrong with this woman. Please have management do a quality assurance assessment on her. Customers stay away from her, she is absolutely mean and crazy.
- ANAlex “MYTUBE” NguyenNov 17, 20255.0I love here much better than Missorri location! great customer service! nice manager
- KHKent HarkeyNov 7, 20255.0Rich at checkout was very polite and helpful, even helped me load 20 bags of mulch into my truck. I was at royal oaks Lowe’s earlier and no one offered , even when I asked for help. Highly recommend
- IRIsrael RobersonNov 6, 20251.0Do not order flooring from Lowe’s. Order is completely dead in the water, setup order through website, if they don’t have enough product at the store, the order completely shuts down and stays in 100% open status. No communication occurs and Service pros can’t begin project, no plan on how to resolve is told.
- 1110011101010 1010101110Oct 28, 20251.0Work as a contractor doing home remodeling, I went here to buy over a $1k in materials for a job. at the check out I remembered i needed water for my crew. the manager at the pro registers refused to include the waters in the account to my company and was extremely rude. Don't shop here, just cross 59 to the home depot.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Sugar Land offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing essentials, grills, lumber, garden equipment, and more.
What are the store hours for Lowe's Home Improvement in Sugar Land?
The store is open from 6:00 AM to 10:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday, with adjusted hours on certain holidays.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates are also provided for status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any installation services available at Lowe's in Sugar Land?
Yes, Lowe's offers a variety of installation services including appliances, flooring, countertops, blinds, doors, lighting fixtures, and more.
Where is Lowe's Home Improvement located in Sugar Land, TX?
The store is located at 16510 S. W. Freeway, Sugar Land, TX 77479, USA.
Can you name some nearby places of interest around Lowe's Home Improvement in Sugar Land?
Nearby places include Blue Rhino Propane Exchange, minuteKEY locksmith services, Academy Sports + Outdoors, IHOP restaurant, JCPenney, Goldfish Swim School, and Meadow Lakes Park among others.
How might customers benefit from the proximity of Blue Rhino Propane Exchange near Lowe's?
Customers can conveniently exchange propane tanks for grills or outdoor equipment purchased at Lowe's, making it a practical stop for those working on outdoor projects.
What dining options nearby Lowe's Home Improvement can customers visit before or after shopping?
Customers can enjoy meals at nearby restaurants such as IHOP for breakfast and brunch, Pardon My Cheesesteak, Great Steak sandwich shop, and Tiff's Treats bakery and fast food.