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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Sugar Land, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,866 reviews
5 stars
1,033
4 stars
421
3 stars
142
2 stars
53
1 star
217
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude or unhelpful interactions.
Staff Availability
Many customers experienced long wait times for assistance, indicating a lack of staff presence on the floor.
Product Availability
Customers frequently noted issues with product availability and discrepancies between online inventory and in-store stock.
Installation Issues
Several reviews highlighted problems with installation services, including cancellations and poor communication.
Store Cleanliness
The store is generally described as clean and organized, making it easier for customers to find items.
- HWHiba Waqas4 days ago1.0The associates are lazy and don’t know their own services, thank you to the manager who was the only one who helped me
- BBBasit5 days ago1.0Will not sell me the item at the price it is listed at.
- AGann garrisonJan 5, 20261.0I wouldn't even give it a 1. Three times I walked over and had cashier page someone. No one showed up. Finally found someone in a different area and he didn't even know the part I had in my hand. What happened to their good customer service?
- JTJerry TrippDec 30, 20255.0Very helpful staff in the tool department.
- BGbetti guzmanNov 24, 20251.0Lowe's used to be our go to for home improvement. We recently scheduled both window replacement measurement and new carpet measurement and was planning to replace wood flooring, tile, kitchen/bath remodel, plantation shutters etc. Roy Poncio, was successful in his customer service skills as a Lowe's associate to ruin our experience. While he was successful in setting a day and time, which was supposed to be on a Thursday @ 4:15 pm. On that Thursday morning, he called my cell at 9:00 am (3X) while I was on a business call/meeting to confirm a 4:15 appointment. When I couldn't pick up on the 3rd call at 9:20 am, I texted him telling him that I could not pick up the call because I was on a business call; and that my text confirmed the time. He texted back saying that if I didn't respond to call that my appointment would be cancelled. I again texted him explaining that I could not pick up or make a call because I was on a business call. At 9:23 am, Roy sent an email saying my 4:15 appointment was cancelled. Once my business call ended, I call Roy immediately to inquire why he would cancel a 4:15 appointment at 9:23 simply because I said I couldn't answer at that time. Roy's attitude and customer service skills are laughable, he cut me off telling me that he had actually tried calling me the day before (which he hadn't) he acknowledged that he cut me off (audibly laughing at that fact); but was indifferent about putting the appointment back at 4:15 pm that day. He didn't seem to actually care how much work and money we were willing to spend with this store. However, he was more than accommodating me in providing with the name of the general manager (Irving) and associate manager, Yolanda. This sent me into a 3 hour journey through Lowe's phone tree process and no less than 10 times calling and getting hung up on with trying to get Yolanda on the line. I was successful in finally getting Yolanda on the phone, explained the situation (Roy had already informed her of our exchange and shared my text) and reiterated the plan of our spend with Lowe's; Yolanda did listen and shared that she would try to get the 4:15 pm appointment rescheduled (we were not interested in having Roy in our home to measure for those windows however) and that I would get a call back. That was Thursday, November 20th...it is now Monday, November 24th and still no phone call back; at minimum. We did go ahead and keep our carpet measurement/estimate on Friday, November 21st; but have now decided to not purchase new carpet from Lowe's after this unfortunate experience. We will go with another big box home improvement retailer or other remodel providers who are interested in taking care of their customers. Customers come and customers go I suppose, we are just one of what is more than plenty...I guess Lowe's can afford to lose this one.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Sugar Land offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing essentials, grills, lumber, garden equipment, and more.
What are the store hours for Lowe's Home Improvement in Sugar Land?
The store is open from 6:00 AM to 10:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday, with adjusted hours on certain holidays.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates are also provided for status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any installation services available at Lowe's in Sugar Land?
Yes, Lowe's offers a variety of installation services including appliances, flooring, countertops, blinds, doors, lighting fixtures, and more.
Where is Lowe's Home Improvement located in Sugar Land, TX?
The store is located at 16510 S. W. Freeway, Sugar Land, TX 77479, USA.
Can you name some nearby places of interest around Lowe's Home Improvement in Sugar Land?
Nearby places include Blue Rhino Propane Exchange, minuteKEY locksmith services, Academy Sports + Outdoors, IHOP restaurant, JCPenney, Goldfish Swim School, and Meadow Lakes Park among others.
How might customers benefit from the proximity of Blue Rhino Propane Exchange near Lowe's?
Customers can conveniently exchange propane tanks for grills or outdoor equipment purchased at Lowe's, making it a practical stop for those working on outdoor projects.
What dining options nearby Lowe's Home Improvement can customers visit before or after shopping?
Customers can enjoy meals at nearby restaurants such as IHOP for breakfast and brunch, Pardon My Cheesesteak, Great Steak sandwich shop, and Tiff's Treats bakery and fast food.