Extra Space Storage

4.9
408 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 6911 Louetta Rd in Spring, TX today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, golf carts available, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
6911 Louetta Rd, Spring, TX
77379, United States

Hours

Reviews

4.9
408 reviews
5 stars
387
4 stars
7
3 stars
5
2 stars
1
1 star
8

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff, particularly John and Angie, received high praise for their professionalism, helpfulness, and empathy towards customers.

Cleanliness

The facility is consistently noted as clean and well-maintained by multiple customers.

Pricing

Customers appreciate the competitive pricing and promotional rates, although some expressed concerns about sudden increases.

Security Issues

There were reports of break-ins and security concerns, which negatively impacted some customers' experiences.

Overall Experience

Many customers reported positive experiences and recommended the facility, highlighting the friendly atmosphere and efficient service.
  • AS
    A S
    Dec 29, 2025
    5.0
    John at the louetta location was super professional and extremely helpful in setting me up with a storage unit. Highly recommend this location.
  • EG
    Elizabeth Gilmer
    Dec 29, 2025
    5.0
    This is my 2nd time renting space with Extra Space Storage. The facility is clean and well lit. The office manager, John Salinas, at this location is extremely helpful and pleasant. This location, 8611 Louetta, also has great pricing compared to other locations in the area. I'm driving a little further for better pricing and a caring manager.
  • MS
    Mike Spillane
    Dec 17, 2025
    5.0
    Great customer service !
  • JP
    Jason Paulk
    Dec 4, 2025
    5.0
    My organization, Home Place of Texas, rented a storage unit from Extra Space Storage today, and the entire process was quick and easy. The staff were all great—super helpful, friendly, and made everything simple from start to finish. Highly recommend!
  • SJ
    SaKatherine Johnson
    Nov 26, 2025
    4.0
    I've had my first storage experience since the lose of my mom. I got the storage in May for $50 a month including the insurance. My unit just so happen to have gotten broken into and I didn't receive much support or help with the concerning issue. I was upset and bothered. I switched into another unit and it happened again and no support or help again. After loosing someone your mind is all over the place. I didn't like my experience since moving in but the 24hr access was made available to others near. Life happens and I didn't know I was on a temporary "promo" rate for 3 months. So unexpectedly no notice of any provided the pay increases ($90 for small unit) and now I got behind surviving. As life is happening I get first an email about my unit going up for Auction 😔I was literally going to pay the amount I was passed due in a few days ironic then a huge increase to $338 is now due. I'm a first time storage user I didn't expect this at all and I was sick to my stomach at this point. I called asking and begging for help with the amt to work with me because of what I'm going through. Very direct and stern and giving me clarity on where I am. Mind you I hadn't received notice of rate increasing, storage was already broken into twice, now im hit with a much higher fee. I am broke at this point, my mom who recently passed ashes and other valuables I decided to keep just became pressure on me figuring this out. But grateful it wouldn't go up anymore until Dec. So it gave time to get the money together. 2weeks today I go in to handle the balance to see if they will work with the amount. I had simply ask for help. I don't know who the worker was yesterday but she worked with me and was very supportive to help get back on track and not lose my things. I just cried and gave glory to God for a blessing I needed during this time. I sincerely appreciate you and it really gave me a raving review to leave because my sorrow turned into being a grateful tenant that just needed help while I'm at my lowest. I know its only God who made this possible and using a kind hearted worker that listened, a plan to help get back on track. So go ask for a red head lady with blue eyes she provided the best customer service experience I have had since having a storage there. I felt like a human in the manner. Every person who works in servicing really have to customer service, show empathy, solve a problem to keep a person because it's missing a lot out of millions of businesses today. It's the little things that encouraged me to write a review. I love to leave raving reviews that make impact. I appreciate this experience I received. Thank you so much ma'am for helping me keep a piece of my mom because it's been a rough year. Thank you thank you thank you again.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.