Business Details
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
5.0
594 reviews
5 stars
588
4 stars5
3 stars0
2 stars0
1 star1
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff, particularly Kristin, for their exceptional service, knowledge, and attentiveness.
Product Knowledge
The sales team demonstrated a strong understanding of the products, helping customers find the right mattress and pillows based on individual needs.
Positive Experience
Many reviews highlighted enjoyable shopping experiences, with customers feeling welcomed and not pressured during their visits.
Return Policy Issues
One customer noted confusion regarding the return policy for linen products, suggesting a need for clearer communication.
- SSScottJan 6, 20265.0Great experience at the Southlake Tempur-pedic store. We originally came in thinking it was another brand and was going to turnaround to leave but your sales manager Kristin asked us to just wait a second to finish with another couple. Im very happy we did. I had complete misconceptions about the product, thinking it was "memory foam". She was able to systematically determine what each of our individual needs were from matress firmness to temperature. The features of the bedframe were unbelievable. I don't know how you couldn't get a great nights sleep in the bed we picked out. Kristen made the experience memorable and made the difference. We closed down the store just talking. Overall, a great experience.
- HAHeather AllenJan 2, 20265.0My husband and I went in looking for a pillow. Kristin was such a joy to work with. She helped us test out every pillow and was patient and kind. Thank you!
- WWWendy WilliamsDec 30, 20255.0Tara was great to work with! She made sure she met all my needs, and she was very knowledgeable about all mattresses! Excellent customer service, and I am excited about my new mattress!
- JWJosh WilliamsDec 29, 20255.0Kristin helped me out and found exactly what I needed! She was super kind and very helpful I would recommend her to anyone who needs a new pillow or bed! Kristin was great! Thank you!
- RTRodrigo TorresDec 11, 20255.0I’ve been a Tempur-Pedic owner for about seven years, so I thought I knew what to expect when I started looking into upgrading. Little did I know I’d fall in love with a mattress in about three seconds—and that was entirely thanks to Kristin! From the moment my fiancée and I walked in, she greeted us with a warm smile and made the whole visit feel exciting. She took the time to get to know us and tailored the conversation around our needs. I really appreciated her attentive, pressure-free approach; it felt like she genuinely wanted us to explore what we liked, not push us toward anything. The almost two hours we spent there flew by thanks to her—and thanks as well to Tara and Jason for their hospitality and helpfulness. Huge thank you to the entire team that night. I sincerely appreciate the comfort, the great conversation, and the encouragement to take a chance on a new Tempur-Pedic!
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed furniture and frames. However, ensure your frame is completely flat and has solid center support, especially if not using a Tempur-Pedic foundation, to avoid voiding the warranty.
How will my new Tempur-Pedic mattress be delivered?
Select Tempur-Pedic mattresses arrive with free White Glove delivery, where the mattress is unpacked and set up in your home. The TEMPUR-Cloud model ships compressed in a bag for self-setup and is delivered by UPS without old mattress removal.
What is the difference in feel between Medium and Medium Hybrid Tempur-Pedic mattresses?
Medium Hybrid mattresses combine the signature TEMPUR® material with a coil system, offering more responsiveness and a slightly softer feel than Medium non-hybrid mattresses, which are made entirely of foam.
Do you offer custom mattresses for RVs, boats, planes, or other non-traditional locations?
Yes, custom sizing is available through an authorized partner. Providing your custom dimensions will expedite the ordering process. Contact their Sleep Expert at 888-811-5053 for assistance.
Are replacement covers available for Tempur-Pedic mattresses?
Yes, replacement covers are available for mattresses with removable covers and can be ordered online for current models or with assistance in-store for older models.
What are the Tempur-Pedic Flagship Store's operating hours?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
What payment methods are accepted at the Tempur-Pedic Flagship Store?
The store accepts American Express, Apple Pay, cash, check, Diners Club, Discover, financing options, Mastercard, and Visa.
Does the Tempur-Pedic Flagship Store offer in-store pickup and delivery services?
Yes, both in-store pickup and delivery services are available for your convenience.
What nearby places can I visit before or after shopping at the Tempur-Pedic Flagship Store?
You can visit nearby spots like the Blue Pomegranate Gallery Southlake for art, San Della's Cafe for pizza, Pure Cafe smoothie and juice bar, and Great Clips hair salons.
Are there services nearby that can complement my visit to the Tempur-Pedic Store, such as wellness or beauty options?
Yes, nearby options include LaserAway for laser hair removal and skin care, Posh Nails and Spa for beauty treatments, and Waxing The City Southlake for waxing services.