Business Details
About
Lawn Equipment StoreIrrigation Equipment Supplier
Location
Hours
Reviews
4.6
226 reviews
5 stars
180
4 stars
23
3 stars
7
2 stars
4
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many highlighting specific employees for their exceptional service.
Product Selection
The business offers a wide variety of landscaping materials, including mulch and stone, which customers found to be of good quality.
Pricing
Customers noted that the prices are competitive and reasonable compared to other retailers, although some mentioned recent price increases.
Cleanliness and Organization
The facility is described as clean and well-organized, contributing to a positive shopping experience.
Mixed Experiences
While many reviews are positive, there are some reports of poor customer service and negative experiences, indicating inconsistency in service.
- CACharles AmbrosecchiaOct 25, 20255.0Huge selection and very helpful staff
- HFHoward FrostOct 11, 20255.0Awesome customer service counter staff. Izzy(spelling) was a huge help to me today purchasing the correct amount of mulch to make sure I was not purchasing more than what I needed. Pricing is excellant compared to big box retail stores. The yard staff is excellent as well. I've never been to a stone and mulch facility as clean and organized as SiteOne. Ill certainly be back for all my outdoor projects.
- AHArnold herreraSep 23, 20254.0Recommend
- JSJoel SmallAug 27, 20255.0Those are all really good experience with the team here. Shirley, second to none.If you can't find what they're looking for they definitely look around and try to help you out. Definitely recommend them to everybody I know
- EDEnrique DominguezJul 30, 20251.0Horrid customer service, rude and uglier in person.
Frequently Asked Questions About SiteOne Stone Center
How do I create an online account?
To create an online account, complete the Request an Account form in the top right corner of the screen. You'll need your SiteOne customer number. If you are not currently a SiteOne customer and would like to become one, please contact us by calling 1-800-SITEONE (1-800-748-3663).
Are all of your products available online?
Yes, the majority of our products are online. If you are looking for an item and cannot find it, you can add a note on your order when you check out or contact us.
What do I do if I cannot find what I'm looking for?
Please contact your local branch. If you are placing an order with other items, you can include a message to the branch with your order.
How do I place an order?
To place an order online, log-in, confirm your selected branch, and then add products to your cart. Once you have added items to your cart, then move to checkout. You may place an order for pickup or delivery.
I placed an order and would like to know the status.
You can see order status on the Open Orders and the Order History pages in the Account Dashboard. This will include all orders, not just those placed online. For more details on a pending order, please contact your selected branch.
How does the Buy Online, Pick Up in Branch process work?
When ordering online, select a SiteOne branch location for Pick Up. You’ll get an Order Confirmation email acknowledging receipt of your order, and an Order Ready notification when your order is ready to be picked up.
Is local delivery available when I buy online?
SiteOne offers local delivery on most orders within 60 miles of the branch. A delivery charge may apply
What if I need to return an item that I ordered?
To return any items, bring your order receipt with you to the SiteOne branch location where you picked up your order. Please refer to SiteOne’s current https://www.siteone.com/returns for details.
What do I need to bring with me to pick up my order?
For pick up, please bring a government-issued photo ID and your order number or the Order Ready notification email.
Once my order is ready, how long will it be available for pick up?
Your order will remain available for a maximum of seven days from the first time you receive an Order Ready notification email. Orders not claimed after seven days may be subject to cancellation.
How will I know my order is ready for pick up?
When your order is ready for pick up, you will receive an Order Ready notification email, which will include instructions for picking up your order.
How can I create an online account with SiteOne Stone Center?
To create an online account, complete the Request an Account form located at the top right corner of the SiteOne website. A SiteOne customer number is required. If you are not yet a customer, you can call 1-800-SITEONE (1-800-748-3663) to become one.
Are all products available for purchase online at SiteOne Stone Center?
Yes, the majority of products offered by SiteOne Stone Center are available online. If you cannot find a specific item, you can add a note to your order at checkout or contact the branch directly.
What should I do if I cannot find the product I am looking for on the website?
If a product is not listed online, please contact your local SiteOne Stone Center branch for assistance. You can also include a message with your order if placing it with other items.
How do I place an order for pickup or delivery at SiteOne Stone Center?
To place an order, log into your account, select your preferred branch, add products to your cart, and proceed to checkout where you can choose pickup or delivery options.
What is the process for the Buy Online, Pick Up in Branch service?
When ordering online, select a SiteOne branch location for pickup. You will receive an Order Confirmation email and later an Order Ready notification when your order is ready for pickup.
Is local delivery available for online orders at SiteOne Stone Center?
Yes, SiteOne offers local delivery on most orders within 60 miles of the branch. Delivery charges may apply depending on location.
What do I need to bring when picking up my order at SiteOne Stone Center?
Please bring a government-issued photo ID and your order number or the Order Ready notification email to pick up your order.
Which nearby food options can I visit before or after shopping at SiteOne Stone Center?
Nearby you can find Domino's Pizza for quick pizza and chicken wings, Krispy Kreme for donuts and smoothies, and Shell gas station which also offers convenience store items and restaurant services.
Are there any nearby financial or ATM services near SiteOne Stone Center?
Yes, there are several ATMs close by including Bitcoin Depot, LibertyX Bitcoin ATM, The Exchange Network, and the CVS ATM, providing convenient options for cash withdrawals or cryptocurrency transactions.
What home improvement or related service providers are located near SiteOne Stone Center?
Nearby you can find Bartlett Tree Experts for tree and pest control services, Westwood Restorations offering home improvement and antique items, and Claffey Pools for pool cleaning and contractor services.