Business Details
About
Pool Cleaning ServiceSwimming Pool Repair Service
Since 2018, Premium Poolsmith has proudly served Southlake, TX and surrounding communities, offering weekly pool cleaning, equipment repairs, drain-and-clean services, and a full range of additional pool care solutions.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Free parking garageNot available
- Free parking lotAvailable
Location
Hours
Reviews
4.9
390 reviews
5 stars
381
4 stars4
3 stars0
2 stars0
1 star5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the business for its exceptional customer service, noting responsiveness, professionalism, and friendly staff.
Quality of Work
Many reviews highlighted the high quality of pool maintenance and repair services, with pools reported to be clean, well-maintained, and aesthetically pleasing.
Timeliness
The business is frequently commended for its punctuality, with technicians arriving on schedule and providing prompt service, even for urgent requests.
Communication
Customers appreciated the clear and consistent communication regarding service schedules, changes, and recommendations for pool care.
Trustworthiness
The company is recognized for its honesty and integrity, with many customers expressing confidence in the recommendations and services provided.
- SSSandy Sargent2 days ago5.0Premium Poolsmith stays on top of my pool maintenance and upkeep without fail. Great at communication. When I first had them come out the prior pool company had chemicals so out of balance it was toxic and equipment was shot. Premium Poolsmith redid it all, and were extremely communicative, fair, and great. They have done upkeep since and are always very responsive anytime I reach out to them for anything. They are great. Appreciate all they do so very much! They do extra service during tree dropping issues in spring and fall and are amazing!
- EGEric G.Nov 16, 20255.0Moved to the area a few months ago and selected Poolsmith because of their 5 star Google rating. After several months of servicing my pool, I too am happy to give them another 5 star review. My pool always looks great after it’s serviced by Ethan, and everyone in the office is so incredibly nice and helpful whenever I’ve called with questions. Highly recommend!
- KRKip ReisererNov 15, 20255.0These guys are great. They go above and beyond and do whatever is necessary to help me.
- RKRider KnouseNov 14, 20255.0Devon did a great job getting my pool plumbing corrected.
- SQSusan QuinnOct 22, 20255.0Exceptional experience! They came the same day I called, identified my pool problem (when others couldnt) and did the fix the next day. I refilled the pool that afternoon and next morning a tech arrived to get the chemicals right. I decided to transition from a chlorine pool to saltwater and they delivered the next business day. The day after their tech was here to make adjustments to the water.
Frequently Asked Questions About Premium Poolsmith
How often do I need to have my pool filter cleaned?
Filter cleaning frequency depends on the type. Sand filters typically need backwashing when pressure increases 8-10 PSI above normal, with annual deep cleaning. Cartridge filters generally require cleaning every 2-3 months and replacement every 2-3 years. DE filters should be backwashed at 8-10 PSI pressure increase and undergo thorough grid cleaning 1-2 times yearly. Professional pool cleaners ensure proper maintenance for crystal-clear water. Contact Premium Poolsmith to discuss your specific filtration system needs.
Why won't my pump prime?
Several factors can prevent pump priming: low water levels, air in the system, clogged impeller, suction-side leaks, closed valves, dirty skimmer baskets, failing pump lid O-ring, or a worn pump motor. Running your pool pump 8-12 hours daily helps maintain proper circulation. Our experienced technicians can quickly identify and resolve these issues, often during a single visit, to get your system functioning optimally.
How often should I have my pool cleaned?
Weekly maintenance is recommended for most residential pools. Regular professional cleaning ensures proper chemical balance, prevents algae growth, removes debris, and identifies potential equipment issues early. This frequency maintains water clarity and sanitation while extending the life of pool surfaces and equipment. More frequent service may be beneficial during periods of heavy use or extreme weather conditions.
Do I need to be home during the maintenance visit?
Your presence is not required during maintenance visits as long as we have access to your pool and equipment area. Our technicians can perform all necessary tasks without disruption to your schedule. Many clients provide secure gate codes for access. We send a confirmation upon service completion.
What services are included in your weekly maintenance package?
Our standard weekly maintenance encompasses water testing and chemical balancing, debris skimming, emptying skimmer and pump baskets, brushing pool walls and steps, vacuuming the pool floor, equipment functionality checks, and inspections for potential issues. Our technicians perform these tasks meticulously to maintain your pool's optimal condition. We provide a digital report after each service.
What makes your pool service different from others?
Our technicians are fully certified and receive ongoing education to stay current with the latest pool technology and maintenance techniques. We utilize digital testing equipment for precise chemical readings, provide detailed service reports with photos, and offer a satisfaction guarantee. If you're unsatisfied with our service, we'll address any issues at no additional cost.
How fast can you provide a repair estimate?
Our technicians can often provide repair estimates and complete repairs on the same day, depending on when you contact us.
How do you handle vacation coverage?
We offer flexible scheduling for vacation coverage. We can increase visit frequency or schedule additional chemical checks for extended absences. Please notify us at least one week before your departure so we can adjust our maintenance plan accordingly.
I just bought a new home and the pool is green from neglect. Can you drain and clean it?
We can fully restore your neglected pool. Our comprehensive process includes draining contaminated water, professionally cleaning surfaces to remove algae and stains, inspecting all equipment, performing necessary repairs, refilling with fresh water, and properly balancing chemicals. We'll transform your green pool into a pristine oasis. We also offer ongoing maintenance plans to prevent future issues.
Why do I need to drain my pool if the cyanuric acid is too high?
Excessive cyanuric acid (CYA) levels cannot be reduced through chemical treatment alone. When CYA exceeds 100 ppm, it can render chlorine ineffective against algae and bacteria, regardless of chlorine levels. This condition, known as 'chlorine lock,' compromises water sanitation and safety. Partial or complete draining is the only effective solution to dilute and reduce CYA to appropriate levels (30-50 ppm), restoring proper chlorine effectiveness.
How often should I have my pool filter cleaned?
Filter cleaning frequency depends on the type. Sand filters need backwashing when pressure increases 8-10 PSI and annual deep cleaning. Cartridge filters require cleaning every 2-3 months and replacement every 2-3 years. DE filters need backwashing at 8-10 PSI increase and grid cleaning 1-2 times yearly. Contact Premium Poolsmith for specific advice.
Why won’t my pump prime and how can it be fixed?
Pump priming issues can be caused by low water levels, air in the system, clogged impeller, suction leaks, closed valves, dirty skimmer baskets, or worn pump parts. Running the pump 8-12 hours daily helps circulation. Premium Poolsmith technicians can diagnose and fix these problems promptly.
How often should I schedule pool cleaning maintenance?
Weekly maintenance is recommended for most residential pools to ensure chemical balance, prevent algae, remove debris, and identify equipment issues early. More frequent service may be needed during heavy use or extreme weather.
Do I need to be home during a pool maintenance visit?
Your presence is not required if we have access to your pool and equipment. Many clients provide secure gate codes. Technicians perform tasks without disruption and send confirmation after service completion.
What services are included in the weekly maintenance package?
Weekly maintenance includes water testing and chemical balancing, debris skimming, emptying baskets, brushing pool surfaces, vacuuming, equipment checks, and issue inspections. Digital service reports with photos are provided after each visit.
What makes Premium Poolsmith different from other pool services?
Our certified technicians use the latest pool technology and digital testers for precise chemical readings. We offer detailed reports with photos and a satisfaction guarantee. Issues will be addressed at no extra cost if unsatisfied.
What is your service area?
Premium Poolsmith serves Southlake, TX and nearby cities including Frisco, Fort Worth, Trophy Club, Hurst, Argyle, Flower Mound, Plano, Colleyville, and North Richland Hills.
Are there other pool service companies near Premium Poolsmith?
Yes, nearby competitors include Southlake Pools and Noah's Pool Service, which may be options to compare. Premium Poolsmith offers certified, detailed services to meet your pool needs.
What nearby places can I visit before or after my pool service appointment?
Nearby places include Sunstone Pools and Outdoor Living for outdoor living products, Impact Performance & Fitness gym to stay active, and Elegant Cakery for delicious treats. These can make your visit to Southlake more enjoyable.
How can nearby businesses like Gallagher Interiors or Backyard Brothers complement my pool area?
Gallagher Interiors offers interior design that can enhance your home's style near your pool area, while Backyard Brothers provides fencing and home improvement services to improve privacy and aesthetics around your pool space.