Business Details
About
Pool Cleaning ServiceSwimming Pool Repair Service
Since 2018, Premium Poolsmith has proudly served Southlake, TX and surrounding communities, offering weekly pool cleaning, equipment repairs, drain-and-clean services, and a full range of additional pool care solutions!
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Free parking garageNot available
- Free parking lotAvailable
Location
Hours
Reviews
4.9
402 reviews
5 stars
393
4 stars4
3 stars0
2 stars0
1 star5
What are people saying?
AI-generated from recent customer reviews
Responsiveness
Customers consistently praised the quick response times for service requests and repairs.
Professionalism
The staff is frequently described as professional, knowledgeable, and courteous, contributing to a positive customer experience.
Quality of Service
Many reviews highlight the high quality of pool maintenance and repair services, with pools consistently reported as clean and well-maintained.
Communication
Customers appreciated the clear and proactive communication regarding service schedules and any issues that arose.
Trustworthiness
The company is recognized for its integrity and reliability, with many customers expressing confidence in their services.
- SCStephen Cady1 day ago5.0Week by week, Premium Poolsmith keeps our pool beautiful and healthy. Just as importantly, they respond promptly the moment I have a question and are quick to help address any equipment issue that might arise. They offer piece of mind in addition to great service.
- JCJanice Crandall5 days ago5.0Excellent service and a very thorough walk thru of the application the now runs the pool. I would highly recommend their service for anyone wanting to replace or modernize their pool equipment.
- MFMichele&Brooke Fowler5 days ago5.0We had an issue with our spa. Will came out and fixed it. He was responsive and professional. We will definitively use this company for future service and repairs.
- BTBrad-tucker TuckerJan 2, 20265.0Showed up very quickly after contact, repaired settings that were causing the heater to shut down when the spa jets were running. I can do some things on my own but some are past me, they isolated each of the components and got it working without replacement. Timely, cost efficient, and courteous. Definitely recommend
- KCKathleen CarrollDec 19, 20255.0Premium Poolsmith absolutely saved the day for us. Before we could close on the house, the pool needed to be completely drained and detailed — and they pulled off a miracle cleaning. It honestly looked beyond hope, and they somehow got it sparkling and presentable in time. The previous owners hired them for that job, and after seeing the results, we immediately decided to stick with them. Now we’re on weekly service and our guy Cole is fantastic: reliable, professional, and genuinely detail-oriented. He keeps everything looking great, communicates clearly, and you can tell he takes pride in doing things the right way. If you want a pool company you can trust (especially when timing and quality really matter), Premium Poolsmith is it. Highly recommend!
Frequently Asked Questions About Premium Poolsmith
How often do I need to have my pool filter cleaned?
Filter cleaning frequency depends on the type. Sand filters typically need backwashing when pressure increases 8-10 PSI above normal, with annual deep cleaning. Cartridge filters generally require cleaning every 2-3 months and replacement every 2-3 years. DE filters should be backwashed at 8-10 PSI pressure increase and undergo thorough grid cleaning 1-2 times yearly. Professional pool cleaners ensure proper maintenance for crystal-clear water. Contact Premium Poolsmith to discuss your specific filtration system needs.
Why won't my pump prime?
Several factors can prevent pump priming: low water levels, air in the system, clogged impeller, suction-side leaks, closed valves, dirty skimmer baskets, failing pump lid O-ring, or a worn pump motor. Running your pool pump 8-12 hours daily helps maintain proper circulation. Our experienced technicians can quickly identify and resolve these issues, often during a single visit, to get your system functioning optimally.
How often should I have my pool cleaned?
Weekly maintenance is recommended for most residential pools. Regular professional cleaning ensures proper chemical balance, prevents algae growth, removes debris, and identifies potential equipment issues early. This frequency maintains water clarity and sanitation while extending the life of pool surfaces and equipment. More frequent service may be beneficial during periods of heavy use or extreme weather conditions.
Do I need to be home during the maintenance visit?
Your presence is not required during maintenance visits as long as we have access to your pool and equipment area. Our technicians can perform all necessary tasks without disruption to your schedule. Many clients provide secure gate codes for access. We send a confirmation upon service completion.
What services are included in your weekly maintenance package?
Our standard weekly maintenance encompasses water testing and chemical balancing, debris skimming, emptying skimmer and pump baskets, brushing pool walls and steps, vacuuming the pool floor, equipment functionality checks, and inspections for potential issues. Our technicians perform these tasks meticulously to maintain your pool's optimal condition. We provide a digital report after each service.
What makes your pool service different from others?
Our technicians are fully certified and receive ongoing education to stay current with the latest pool technology and maintenance techniques. We utilize digital testing equipment for precise chemical readings, provide detailed service reports with photos, and offer a satisfaction guarantee. If you're unsatisfied with our service, we'll address any issues at no additional cost.
How fast can you provide a repair estimate?
Our technicians can often provide repair estimates and complete repairs on the same day, depending on when you contact us.
How do you handle vacation coverage?
We offer flexible scheduling for vacation coverage. We can increase visit frequency or schedule additional chemical checks for extended absences. Please notify us at least one week before your departure so we can adjust our maintenance plan accordingly.
I just bought a new home and the pool is green from neglect. Can you drain and clean it?
We can fully restore your neglected pool. Our comprehensive process includes draining contaminated water, professionally cleaning surfaces to remove algae and stains, inspecting all equipment, performing necessary repairs, refilling with fresh water, and properly balancing chemicals. We'll transform your green pool into a pristine oasis. We also offer ongoing maintenance plans to prevent future issues.
Why do I need to drain my pool if the cyanuric acid is too high?
Excessive cyanuric acid (CYA) levels cannot be reduced through chemical treatment alone. When CYA exceeds 100 ppm, it can render chlorine ineffective against algae and bacteria, regardless of chlorine levels. This condition, known as 'chlorine lock,' compromises water sanitation and safety. Partial or complete draining is the only effective solution to dilute and reduce CYA to appropriate levels (30-50 ppm), restoring proper chlorine effectiveness.
How often should I have my pool filter cleaned?
Filter cleaning frequency depends on the type. Sand filters need backwashing when pressure increases 8-10 PSI and annual deep cleaning. Cartridge filters require cleaning every 2-3 months and replacement every 2-3 years. DE filters need backwashing at 8-10 PSI increase and grid cleaning 1-2 times yearly. Contact Premium Poolsmith for specific advice.
Why won’t my pump prime and how can it be fixed?
Pump priming issues can be caused by low water levels, air in the system, clogged impeller, suction leaks, closed valves, dirty skimmer baskets, or worn pump parts. Running the pump 8-12 hours daily helps circulation. Premium Poolsmith technicians can diagnose and fix these problems promptly.
How often should I schedule pool cleaning maintenance?
Weekly maintenance is recommended for most residential pools to ensure chemical balance, prevent algae, remove debris, and identify equipment issues early. More frequent service may be needed during heavy use or extreme weather.
Do I need to be home during a pool maintenance visit?
Your presence is not required if we have access to your pool and equipment. Many clients provide secure gate codes. Technicians perform tasks without disruption and send confirmation after service completion.
What services are included in the weekly maintenance package?
Weekly maintenance includes water testing and chemical balancing, debris skimming, emptying baskets, brushing pool surfaces, vacuuming, equipment checks, and issue inspections. Digital service reports with photos are provided after each visit.
What makes Premium Poolsmith different from other pool services?
Our certified technicians use the latest pool technology and digital testers for precise chemical readings. We offer detailed reports with photos and a satisfaction guarantee. Issues will be addressed at no extra cost if unsatisfied.
What is your service area?
Premium Poolsmith serves Southlake, TX and nearby cities including Frisco, Fort Worth, Trophy Club, Hurst, Argyle, Flower Mound, Plano, Colleyville, and North Richland Hills.
Are there other pool service companies near Premium Poolsmith?
Yes, nearby competitors include Southlake Pools and Noah's Pool Service, which may be options to compare. Premium Poolsmith offers certified, detailed services to meet your pool needs.
What nearby places can I visit before or after my pool service appointment?
Nearby places include Sunstone Pools and Outdoor Living for outdoor living products, Impact Performance & Fitness gym to stay active, and Elegant Cakery for delicious treats. These can make your visit to Southlake more enjoyable.
How can nearby businesses like Gallagher Interiors or Backyard Brothers complement my pool area?
Gallagher Interiors offers interior design that can enhance your home's style near your pool area, while Backyard Brothers provides fencing and home improvement services to improve privacy and aesthetics around your pool space.