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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Southlake, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,268 reviews
5 stars
781
4 stars
261
3 stars
102
2 stars
31
1 star
93
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were reported as rude or unhelpful.
Product Issues
Several customers experienced issues with defective products and poor warranty service, leading to frustration and loss of trust.
Store Cleanliness
Many customers noted that the store is clean and well-organized, enhancing the shopping experience.
Employee Attitude
There are reports of inconsistency in employee attitudes, with some customers feeling disrespected or ignored by staff.
Return Policy
Customers expressed frustration with the return policy and experiences related to returning items, particularly with missing parts or defective products.
- VSVictoria Schelbitzki3 days ago1.0If you need Kitchen Cabinets GO ELSEWHERE... ANYWHERE ELSE JUST NOT HERE! In 2017 I ordered 45+ cabinets from Lowes in Keller, white shaker with white interior. When they came they had brown interior so I needed to wait another 10 weeks to get the correct cabinets. During install my contact within Lowes quit or moved to another store and therefore severely delayed my install, once started again the contractor installing for Lowes quit he said for nonpayment from Lowes, I do not know if this is true. So another delay once they secured another installer they were installed but the whole process took a YEAR! Fast forward to 2025 I had a pipe break in my kitchen which damaged 1/2 of my cabinets. I went back to Lowes in Southlake because I was unhappy with the service in Keller. I handed them the exact same plans from 2017. Told them which wall of cabinets were damaged and they said they would order new ones. I did not receive an order confirmation to review before Lowes Southlake made the order. The cabinets come and of the 31 cabinets 3 were correct. Yes I said three cabinets. I contacted Lowes immediately and they said the cabinets that came are what I approved. I stated I received nothing to approve and to please show me. They could not provide this. I was on a time crunch as I was trying to get home before Christmas so I agreed to keep most of the cabinets but 5 needed to be replaced as they were not white inside to match what was there. They said they would expedite the order. This is took 10 weeks to get to me, preventing me from going home for Christmas which is the whole reason I agreed to accept the wrong cabinets. Once they came the trim was wrong, reordered, came wrong again, reordered, came wrong again, on the 4th reorder it was the correct trim. I stated from the beginning of the replacement that I would agree to keep the bar cabinets but I would need an additional wine rack as the original wine rack is too shallow for the incorrect cabinets they installed. I was assured it was coming, then after 3 months of waiting Lowes told me that was not in my original replacement order and they could not replace it, I stated I have told the install department on every call that the incorrect cabinets are too deep for this wine rack and to either replace all the cabinets to what was suppose to be ordered or get a wine rack that fits, again they assured me they were looking into it. Month goes by, I make repeated contact with the store manager David, who again assures me he is looking into it. Honestly I did not even need them to cover this I would pay additional at this point but it is going on 8 months and despite my patience, my quick communication, and my repeated request for updates this has still not been resolved. Twice I have had them work on my kitchen and twice its been a total nightmare. I advise anyone looking for cabinets to go elsewhere.
- JRJoan RDec 30, 20251.0Lowe's - if you are going to sell extended warranties on your Frigidaire refrigerators, please contract with a different repair company than Electrolux. They are very hard to schedule repairs and their repair people have been challenged fixing the door closing properly. Their repair technician ETA is 8 am-5 pm, but you may see the technician at 7 pm - or not at all like today. I will never buy another Frigidaire, and won't get the extended warranty from Lowe's anymore.
- JRJose ReyesDec 28, 20251.0Such a bad experience ,what a disgraceful employees you have at the customer service department. They do not deserve to be there
- BWBill WagnerDec 27, 20251.0Lowe’s Shipped me 6 Sets of Gemmy Pro Lawn stakes and I received them on 12/19. I opened them on th 26th and found one of them to be missing parts. When I went to the store in Southlake, TX they refused to help me even though they shipped me a defective product. We called customer service and they refused to help either but said they would send me information on Gemmy so I could work with them and that didn’t occur either. Lowe’s has lost a long time customer over a $14 product that they shipped missing parts. I have spent $1000’s with them as a homeowner over the years. Will no more.
- NMNatalia MorillosDec 11, 20255.0I went to go look for a toilet and Andy helped me out pick out the perfect one for my restroom . He was very respectful by asking me if I needed help before I even asked. Then he proceeded to help me load it up. Amazing help from him!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Southlake, TX?
You can find a wide range of products including appliances, paint, patio furniture, home décor, tools, flooring, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage, and more at Lowe's Southlake store.
What are the store hours for Lowe's Home Improvement in Southlake, TX?
Lowe's Southlake store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Note that holiday hours may vary.
Does Lowe's Southlake offer in-store pickup and delivery services?
Yes, Lowe's Southlake offers both in-store pickup and delivery services for your convenience.
How can I check my order status at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be sent if your order status changes.
What is the return policy for items purchased at Lowe's Southlake?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your Order History. In-store returns require proof of purchase at the customer service desk.
What types of installation services does Lowe's Southlake provide?
Lowe's Southlake offers installation services including appliances, backsplashes, blinds, cabinets, carpets, countertops, decking, dishwashers, doors, garage doors, gutters, hardwood flooring, HVAC, lighting, plumbing fixtures, roofing, siding, and more.
Which payment options are accepted at Lowe's Home Improvement in Southlake?
Lowe's Southlake accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there nearby places where I can get propane exchanged near Lowe's Southlake?
Yes, Blue Rhino Propane Exchange is nearby where you can exchange propane, which is convenient if you need fuel for grills or outdoor equipment purchased at Lowe's.
Where can I get key and locksmith services near Lowe's Southlake?
Minute Key and Minute Key locksmith services are located near Lowe's Southlake, convenient if you need keys copied or locksmith assistance during your visit.
Are there nearby dining options close to Lowe's Home Improvement in Southlake?
Yes, nearby dining options include Taco Bell / KFC, Panda Express, Burger King, McDonald's, and Sushi Zen Japanese Bistro. You can enjoy a meal before or after shopping at Lowe's.