Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Southlake, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,257 reviews
5 stars
777
4 stars
261
3 stars
100
2 stars
31
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpful and friendly staff, highlighting specific employees who provided exceptional service.
Store Cleanliness
The store is frequently noted for being clean and well-organized, making shopping a pleasant experience.
Product Availability
Customers appreciated the wide selection of products available, although some expressed frustration over specific items being out of stock or mispriced.
Checkout Experience
While many found the checkout process smooth, some reported long wait times and issues with staff at the self-checkout.
Parking Issues
Several reviews mentioned dissatisfaction with the parking situation, citing too many reserved spots and difficulty finding convenient parking.
- SWS. W.2 days ago1.0TRIPP, a not so called "gentleman" who self described as the HEAD CASHIER, refused to call the store manager or a an assistant store manager to attempt resolving a simple issue a few dollars worth. I was attempting to return a small item which normally cost $11 because it is composed of two parts period a few days before when I was there I explained to another associate that I needed on the top part so he kindly priced slightly below the 11 Dollars at around seven dollars. probably About 7 Dollars. The "head cashier" named TRIPP REFUSE TO CALL MANAGER, WAS CONDESCENDING AND RUDE implying that I was trying to get something for nothing. head cashier was rude and condescending to a 75 year old woman by refusing to accept a return even though the receipt clearly that the particular item had been bought at a discount because it was missing apart. He insisted that without the extra part, which I had not purchased, he couldn't accept the return in bottom line and treated me as if I was attending to pull the wall over his eyes. Treated me as a dishonest person. Which I have never been door will I ever be. In sum, I have never in my 45+ years as a legal immigrant having paid thousands and thousands of dollars in taxes in this country, I would never cheat not even for one dollar. Never in my life, in the seven countries and seven states that I have resided, have I ever been so disrespected by an employee. In my experience as a former police officer and prosecuting attorney, I can clearly define his attitude as discriminatory on two basis: I still have a light accent, but most important I am an elderly person over 75 years old whom he thought he could steam roll over... and treated me as if I were trying to cheat the store and that was highly offensive. I will never any circumstances shop at LOWE again anywhere for any reason so thanks to "TRIPP"the so-called head cashier LOWES has lost a client who loves to constantly improve my home. I have a reasonably large home with 30+ windows that need window treatment other than average of 1200 dollars apiece I suspect this is someone important to lose headquarters even though I am an individual I spent tons of money at Lowe's IMPLYING THAT I WAS TRYING TO GET SOMETHING FOR NOTHING.
- RSRichard SchrimpshereNov 15, 20255.0Got another decent quality Christmas decoration.
- GEG.W. EstepNov 6, 20255.0Cleanest most organized Lowe's I've ever been in
- PCPenny CNov 3, 20255.0Returns are simple. Just bring the receipt or proof of purchase. Friendly professional staff
- MSMatt SimsSep 25, 20255.0We always shop here at this Lowe’s store and prefer it over the local Home Depot. The store is very clean and has an excellent selection of everything you could want for inside and outside your house. My Wife likes the garden area. The staff is usually nice and will help you find what you’re looking for. I had an excellent encounter with a young man named Victor who was working in the front of the store today. Very friendly, helpful, and professional. Please continue to hire folks like him with a positive attitude willing to help customers find what they need.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Southlake, TX?
You can find a wide range of products including appliances, paint, patio furniture, home décor, tools, flooring, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage, and more at Lowe's Southlake store.
What are the store hours for Lowe's Home Improvement in Southlake, TX?
Lowe's Southlake store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Note that holiday hours may vary.
Does Lowe's Southlake offer in-store pickup and delivery services?
Yes, Lowe's Southlake offers both in-store pickup and delivery services for your convenience.
How can I check my order status at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be sent if your order status changes.
What is the return policy for items purchased at Lowe's Southlake?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your Order History. In-store returns require proof of purchase at the customer service desk.
What types of installation services does Lowe's Southlake provide?
Lowe's Southlake offers installation services including appliances, backsplashes, blinds, cabinets, carpets, countertops, decking, dishwashers, doors, garage doors, gutters, hardwood flooring, HVAC, lighting, plumbing fixtures, roofing, siding, and more.
Which payment options are accepted at Lowe's Home Improvement in Southlake?
Lowe's Southlake accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there nearby places where I can get propane exchanged near Lowe's Southlake?
Yes, Blue Rhino Propane Exchange is nearby where you can exchange propane, which is convenient if you need fuel for grills or outdoor equipment purchased at Lowe's.
Where can I get key and locksmith services near Lowe's Southlake?
Minute Key and Minute Key locksmith services are located near Lowe's Southlake, convenient if you need keys copied or locksmith assistance during your visit.
Are there nearby dining options close to Lowe's Home Improvement in Southlake?
Yes, nearby dining options include Taco Bell / KFC, Panda Express, Burger King, McDonald's, and Sushi Zen Japanese Bistro. You can enjoy a meal before or after shopping at Lowe's.