Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Sherman, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,478 reviews
5 stars
1,351
4 stars
537
3 stars
229
2 stars
95
1 star
266
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers reporting difficulty in finding assistance and unhelpful staff.
Product Availability
Customers expressed frustration over items being out of stock or not available as advertised, leading to lost sales.
Store Environment
The store atmosphere was described as sterile and uninviting, with suggestions for improvements such as playing music to enhance the shopping experience.
Staff Competence
Several reviews noted a lack of product knowledge among employees, leading to confusion and dissatisfaction among customers.
Positive Experiences
Despite the negative feedback, some customers reported positive interactions with specific staff members who provided helpful service.
- MGMarcelino Guardiola1 day ago4.0Visiten latiendo ay muchas herramientas y hacsesorios para la costruccion y el ogas Y muchos arbolito y luses para de corar tu casa estanavidad
- SCSarah Cash4 days ago5.0I want to compliment a couple of your employees for the service they gave me. All three of these gentlemen were friendly and helpful. Two of them helped my with bags of sand in the afternoon, but I had to go back for more later in the evening. Alonso was the only person (that I could see) in the garden department. He was really awesome. Everything a representative providing customer service should do, he did. And with a smile. It's a shame that getting good customer service as a woman in a hardware store prompts a review. But it is the exception, not the rule. In fact, the first person I asked to help me at the Pro counter responded to be with a blank stare when I greeted him and acted like I was really putting him out. Couldn't have walked any slower. So, thank you for the former and address the latter. Sarah
- FFFrankNov 18, 20252.0Employees to busy chatting and blocking access to check out, plus another employee steps infront of register with no "excuse me" !!!
- MDMatthew DillardOct 24, 20251.0This store’s customer Service Continuously goes down. Everyone is setting around on a computer. Everyone is chit chatting amongst themselves two guys doing all the work in the Lumber area when I asked them if they could get help bring some lumber down from a shelf above they told me it would be anywhere from 30 to 40 minutes before they could help Because they were building out orders. went to find someone else at the pro desk to get help the gentleman was at the computer. He talked for 2 1/2 minutes with another employee without even acknowledging me standing within 3 foot of him when he finally did acknowledge me, he seemed lost why I would be asking if there’s someone that could help me in Lumber to get some items down had no clear direction on who I could turn to nor did anything come of it. I was in Lowe’s 23 minutes waiting on two clean 2 x 6 is 16 foot long. I just ended up walking out went back to Home Depot. Lowe’s doesn’t need more merchandise in their stores. You can barely even get around as it is. That’s not why your sales are down it’s because your customer service sucks. No music, no energy. It’s just a bunch of lifeless people walking around the store and generally there’s only a handful of people in the whole store. And unfortunately, very few people in the store seemed Competent enough to actually do their job.How about turning on some music brighten the environment making people feel more welcome And doing a better job on the Customer Service end. The environment feels very sterile like a surgery room, and it’s not inviting at all. For the people that worked there to the ambience of the store you’re failing. And if anyone from Lowe’s would like a recording of the experience after about 15 minutes of standing there, I did record and I have that would gladly share it with you.
- TStheresa sparksOct 20, 20251.0Would have given no star. But wouldnt let me so its a 1. Really sucked. First of all the item I was looking for wasn't there. The brand they showed on their website isn't in the store except 1 little box. But the associate tried to tell me the grip rite construction screws were at the other end of the isle that I had just searched. When I say they are not rhere. The associate goes to show me. Then says oh they changed the look and their name. BS. Because it is a major brand and home depot has shelves full of them. They wanted me to pay $7.98 for 100 1" screws of a brand i havent heard of. When I could get the grip rite at home depot of 185 screws for a little over $6. The grip rite brand that they said was renamed and changed packaging. I found a box sitting on a stack of product in the isle. Just not the size I needed. Train your employees better and tell them not to lie to customers. No more Lowes for me. I'll stick with Home depot.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Sherman, TX offer?
Lowe's offers a wide range of hardware and home improvement products including paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, gardening equipment, and bathroom storage. They also provide installation services for various home improvement needs.
What are the store hours for Lowe's Home Improvement in Sherman, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and on Sundays from 8:00 AM to 8:00 PM. Holiday hours may vary, with some days closed and others closing earlier.
What payment options are accepted at Lowe's Home Improvement Sherman store?
They accept American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How can I check the status of my order at Lowe's Sherman store?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if the status changes.
Does Lowe's Sherman offer in-store pickup and delivery services?
Yes, Lowe's Sherman offers both in-store pickup and delivery services for customers' convenience.
What is the address and contact number for Lowe's Home Improvement in Sherman, TX?
The store is located at 2801 N US Highway 75, Sherman, TX 75090. You can reach them by phone at +1 903-892-8181.
What nearby places can I visit around Lowe's Home Improvement Sherman store?
Nearby places include Blue Rhino Propane Exchange for propane needs, minuteKEY for key and locksmith services, and the Sherman Education Foundation for educational services. Visitors can plan visits before or after shopping at Lowe's.
Are there dining options near Lowe's Home Improvement in Sherman?
Yes, there are several nearby dining options including Golden Corral Buffet & Grill and Chili's Grill & Bar, perfect for grabbing a meal before or after your Lowe's visit.
Where can I find medical services near Lowe's in Sherman?
Affordable Dentures, Pediatric Dentistry of Sherman TX, and Veritas Family Medicine Sherman are located nearby, providing dental and family medical services close to Lowe's.
What are some competing stores similar to Lowe's Home Improvement in Sherman?
Competitors include Home Depot, Ace Hardware, Walmart, Target, and Best Buy, which also offer home improvement and hardware products.