Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Schertz, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,161 reviews
5 stars
1,122
4 stars
453
3 stars
182
2 stars
100
1 star
304
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and professionalism, others are criticized for being rude or unresponsive.
Product Availability
Customers appreciate the variety of products available, but some report issues with stock levels and missing items.
Delivery Issues
Numerous complaints about delivery delays and problems with installation services, leading to frustration among customers.
Store Cleanliness
The store is generally noted for being clean and organized, making it easier for customers to find what they need.
Staff Knowledge
While some staff members are recognized for their expertise and willingness to assist, others are seen as lacking knowledge or training.
- ACAmanda CofieldNov 17, 20251.0They had what I needed, but the customer service was HORRIBLE. They have an excess of employees but no one seems to be helpful... Except for maybe one or two of them. I'd go to a different location. It'll actually save you time at the end of the day.
- JOJames OlsonNov 12, 20252.0This Lowe’s may be well organized, clean, and well stocked but customer service is lacking. Went to buy a bathroom vanity; no employees were in the plumbing department. Flagged down a passing employee who paged for another employee. After several minutes an employee showed up who used the Lowe’s app to find where the item was located although I already knew that. I had questions about supply lines and installation but the employee couldn’t answer them and directed to the appliance department. No employees to be found in the appliance department. Went to the customer service desk and asked them to page someone to the plumbing department. I went back to plumbing but no one came. This trip to Lowe’s was a complete waste of about 45 minutes of my time
- DODillan OlveraNov 10, 20255.0Muchas herramientas muy buenas
- NHNatalya HarrelsonOct 26, 20255.0If I could give this store 10 stars I would thanks to Albert! He went above and beyond to help with kindness, patience, and genuine care. It’s rare to find someone eith such a servants heart, who truly listens and takes the time to make sure everything is right, but Albert did exactly that. His customer service was outstanding Albert turned what was a very stressful situation into such a pleasant experience. Lowe’s is lucky to have him!
- RLRonald LewisOct 13, 20251.0After refraining from shopping from this atrocious Lowe’s, I tried to get help with a project. Seven over head pages and some manager that came by to tell me he couldn’t help me, I left. I don’t know how this place stays in business. The 5 minute drive down the street to Home Depot is well worth the drive and experience.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Schertz, TX offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, paint, tools, plumbing, outdoor and garden equipment, and more. They also provide installation services for many products like appliances, doors, flooring, and HVAC systems.
What are the operating hours for Lowe's Home Improvement in Schertz, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some being reduced or closed on major holidays.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's provides in-store pickup and delivery services for customer convenience.
How can I track or check the status of my Lowe's order?
You can check the status of your order online by entering your order number or logging into your MyLowe's account. Email updates will be sent if there are status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
How can customers return or exchange items at Lowe's?
Most items can be returned within 90 days. Returns can be started online for purchases from Lowes.com or done in-store with proof of purchase or a return barcode.
Are there any nearby places to Lowe's where I can grab a meal or coffee?
Yes, nearby you can find IHOP for breakfast and brunch, Mama Margie's Mexican Restaurant for Tex-Mex cuisine, and Baskin-Robbins for ice cream and desserts. These are great options to enjoy before or after visiting Lowe's.
Where can I find nearby services related to mobile phones around Lowe's in Schertz?
Near Lowe's, there are mobile phone stores like Verizon and Cellular Sales for your mobile phone retail and service needs.
Are there any pet care services close to Lowe's Home Improvement in Schertz?
Yes, Friendship Pet Hospital and Cathy's Critter Care are nearby for veterinary and pet boarding services, making it convenient if you need pet care along with your home improvement shopping trip.
How can I contact Lowe's Home Improvement for customer service inquiries?
You can reach customer service by emailing customercare@lowes.com or by calling their main phone number at +1 210-619-8300.