Lowe's Home Improvement

Reviews

• AS

  Angela Streater

  1 day ago
  5.0
  A GIGANTIC thank you to Larry for helping me with my FOB key yesterday while he was helping other customers!!!! 😀 Give this guy a raise and promotion.He definitely gives 120 percent into helping the customer.Alot of people need to learn and grow from his efforts!!!!from the Angela Bandit and cupcake family thank you!!!
• AM

  Angela Marchese

  4 days ago
  5.0
  I drove over to Lowes this morning. I needed to deposit an ion battery in the blue metal box across from Returns. My battery was in a plastic bag, but Lowes does provide plastic bags free of charge. I then ask are the ion batteries still located on the left side ? She looks it up. I go over there, but another person tells me " All batteries are near the tools." On my way over I decide to look at appliances as I need a drip pan for my stove. I ask for help and she tells me where. I find 4 drip pans, 2 small, 2 large as a set for $ 19.49. I buy it for my Maytag. Once over at Tools I find the batteries, but I'm confused by the different ones. I ask for help from a man named Chris. He tells me about the various kinds. He mentions he has one just liked mine. I don't need a charger, just a second battery. I take a Craftman for $80.10. I want to tell management about Chris being helpful. I do so Then I paid. At home I put the drip pan in and it works. I put the battery on recharge. I'm satisfied with my purchases. The employees took time to send me to the appropriate sections. I received help.
• GG

  G

  Apr 23, 2026
  1.0
  I despise all of the Lowes locations. 90% of employees don’t care about the customers. Larry was very helpful at this location. I was hesitant to give him information about what I was wanting, but after I did, he helped me come up with a better idea.
• AG

  Ana Galdamez

  Apr 5, 2026
  1.0
  This review is specific for the online pickup/customer service department. Having attempted multiple online orders and curbside pickups and 3 out of 4 times the wait times are so ridiculous, that I’ve had to go inside instead. The manager is clueless and sends associates out to handle escalated issues and still you are left there waiting in person for your curbside order. If you are ordering something, you are better off grabbing it yourself (which is hard when you have little ones which is why curbside is usually a great option) Shop in person or curbside at Home Depot instead. The drive over to New Braunfels or Kyle is faster than the service you’d receive for pickup orders here.
• SW

  Sage Williams

  Mar 31, 2026
  1.0
  Majority of my interactions with Lowe's are positive, however this review is based on one issue. I placed an order for a carpet install I believe back in November 2025, shortly after the order was placed and my card was charged I was informed that the carpet was on back order and that it would be in stock in January according to the flooring department this was per the manufacturer. Come January I followed up on my order and was informed that it was discontinued, however the manufacturer still had the carpet in stock. I was told that a manual order could be done and that I would recieve the carpet that I originally ordered along with installation and a discount of $100. I was contacted a few weeks later saying the order was ready and that I needed to sign the contract, after reviewing the contract I noticed the carpet on the contract was not what I had ordered, and no discount offered. I was refunded, and the process started over again. Mind you during this time I'm speaking with Lowe's Corporate and members of the San Marcos Lowe's. Lots of back and forth conversations, and conflicting information on what I'm being told by Lowe's Corporate. In February, I was contacted again about completing the contract for the manual order. The contract was correct, but it was for the carpet only, no installation. I accepted thinking I would recieve the carpet and then could find an installer. I was charged a second time. I had a pickup date for March 23. March 23 rolls around and I check on the status, and the order is delayed. Needless to say I'm highly irritated, lots of time wasted when I could have just selected a close match. I called Lowe's corporate today, to cancel my order and for a full refund.

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