Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a San Marcos, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,948 reviews
5 stars
1,059
4 stars
429
3 stars
159
2 stars
71
1 star
230
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some customers praising helpful staff while others report poor service and unhelpful employees.
Product Availability
Customers frequently mention issues with stock levels and delivery delays, leading to frustration.
Employee Assistance
Several reviews highlight individual employees who provided excellent service, but there are also complaints about staff being unknowledgeable or unhelpful.
Store Environment
The store is generally described as clean and well-stocked, but some customers have noted inconsistent experiences with staff availability.
Delivery Issues
Numerous reviews express dissatisfaction with delivery services, including missed appointments and poor communication.
- LTLorinda TorresNov 15, 20251.0I bought a washer just this afternoon and brought it straight home to connect. The washer is making a loud noise and is barely working. I called Lowe’s to speak to a manager and the girl that answers is refusing to let me talk to any manager and says I need to go through the manufacturer. I will never ever go to Lowe’s again. I live on a small fixed income and it really hurt to have to make this purchase.
- MSMichael SchrefflerNov 14, 20253.0It's a BIG BOX store. If you know what you want, at an ok price, you are at the right place. However, If you are seeking help to solve a problem, you wont find it here unless youre really luck. My suggestion is, go to ACE Hardwhere. You get what you pay for.
- BDBenito DecalNov 8, 20251.0I had purchased a kobalt tool box today on 11/8/25 at approximately 1415 hours. I arrived back at the store to pickup my toolbox around 1700 hours. Upon arrival multiple people directed me to someone else as if they did not want to deal with me, this went on for the duration of my time at the store. At one point a member of your team whom I believe was a manager said to another employee, “I’m clocking out, it’s your problem now”. I continuously waited while nobody provided me any kind of assistance. Multiple employees stated they couldn’t help me because they weren’t “trained” and “licensed” then would walk away. At about 1830 hours someone was finally able to assist me and it wasn’t until about 1850 that my toolbox was brought out and loaded onto my truck. I wasted almost two hours waiting on someone to help me. Completely unprofessional and unacceptable. Very frustrated with the service that was provided to me today.
- EEEpiphaniccNov 5, 20255.0This review is specifically to thank Erik for being so kind and helping us out! He was able to provide answers to our questions for our project and point us in the right direction to make it happen.
- CMCrystal MercerOct 29, 20251.0Horrible customer service, the store holds my 1500.00 dlrs for an online order, then tries to charge me again, then advises me to cancel the order so the hold will go back to my card within "15 min" so they can charge me again. Wait 15 min and nothing, call corporate and they say 3-10 days for the charge to drop. Now I have an order that I have to pay for twice if I want it today or I can wait for the pre auth to drop in the next 3-10 days. Corporate hangs up on me, mgmt is no help. Absolutely ridiculous. Whenever I am charged for anything online I never get charged again! Makes no sense, the pre auth should finalize and clear just like any other online retailer!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I buy at Lowe's Home Improvement in San Marcos, TX?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in San Marcos?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What installation services does Lowe's provide?
Lowe's offers installation services including appliances, blinds, cabinets, carpet, countertops, decking, doors, garage doors, generators, hardwood flooring, HVAC, lighting, shower doors, siding, sinks, smart home devices, tile flooring, toilets, washers & dryers, water heaters, windows, roofing, fences, and flooring.
What are some nearby places I can visit before or after shopping at Lowe's in San Marcos?
Nearby places include Best Buy for electronics and appliances, Bed Bath & Beyond for home goods, and Ulta Beauty for cosmetics and beauty supplies.
Is there a propane exchange service near Lowe's San Marcos?
Yes, Blue Rhino Propane Exchange is located nearby, providing convenient propane exchange services for customers.
Where can I get key and locksmith services near Lowe's?
Minute Key, a key and locksmith service, is located near Lowe's in San Marcos for your convenience.
Are there any pet-related services near Lowe's Home Improvement in San Marcos?
Yes, Banfield Pet Hospital and PetSmart are nearby, offering veterinary and pet supply services respectively, which you can visit before or after your home improvement shopping.