South Texas Custom Pools

Reviews

• JV

  Juan Valenzuela

  6 days ago
  5.0
  If you are looking for the best in the industry, I recommend South Texas Custom Pools South Texas Pool Tile Cleaning they are highly knowledgably and professional. I have used multiple services including pool leak detection testing, repairs, part accessories installation and regular pool maintenance. All the services are found in the same shop. If you need help give Chris a call he is amazing and will take care of you!
• LZ

  Larry Zeagler

  Apr 16, 2026
  5.0
  Very good results; love our new pool. Company always was in contact with us and kept up updated on progress, issues, etc. Still maintaining outreach to ensure all is as it should be.
• LI

  LJ Izaguirre

  Apr 13, 2026
  1.0
  We hired South Texas Custom Pools and cleaning about two years ago to replaster our pool and repair a crack in the pool wall. At the time, Sonny (their lead salesperson) assured us the staples being used to repair the crack would last for years and that we wouldn’t have any issues and he guaranteed the work (paraphrased ). The work was completed, we paid approx $30,000 total and were told the work was under warranty. Less than a year later, the exact same crack came back in the exact same spot. We contacted the company, spoke with Sonny again, and they scheduled a visit. We provided photos from the original issue, and they had their own as well. We were very clear—this was the same crack and should be covered under warranty. Sonny reviewed the photos and agreed it was the same issue from before and that the work was under warranty. When their contractor arrived with his workers, they drained the pool and told us directly that the previous work was shoddy and not done correctly, which is why the crack returned. They blamed a third party that South Texas Pools had hired (paraphrasing) to do the initial repairs. After doing a quick patch, the workers left for the day. We later received a call from Sonny saying the repair was not covered under warranty, blaming weather and other unrelated factors. We were then told we needed to pay an additional $5,000 to fix the issue, again, the exact same issue in the exact same location. He stated, the work will not be completed until you pay. At that point, we were left with an empty pool and partially started work, so we felt pressured to move forward and pay. When the work was completed it was obvious that the color code of the plaster did not match what they previously used. There is a distinct difference in the color and clearly visible. Sonny and the lead contractor were advised. They responded, there’s nothing they could do since they guessed on the color code because the 3rd party crew that initially did the work couldn’t be reached and we were (in so many words) out of luck. We did not get a chance to review the color or were privy of the details until after the work was done. It was evident that it did not match. Bottom line: do not hire this company. The initial sales experience may seem convincing, but if something goes wrong, don’t expect accountability. They did not honor their warranty and shifted blame instead of standing behind their work. Lastly, we made multiple attempts to speak with the owner but to no avail. We were given the runaround for days by Sonny and his sales team without any resolution. At this point, we have to ask, does South Texas Custom Pools and cleaning have an owner, and are they aware of how customers are being treated? We aren’t sure. I hope no one else has to go through additional costs for work that was listed under warranty. We were very disappointed in how this was handled. Customers should not have to pay twice for the same problem, especially when it was caused by poor workmanship the first time. Do better. I’m sure this will be responded with an “I’m sorry you were not satisfied with our work, blah blah, keep your canned response, we’ve heard it all— This write up is for the public not for you.
• BG

  Bryan Gillespie

  Apr 3, 2026
  5.0
  South Texas Custom Pools is a top-notch company with excellent workmanship and customer focused employees. Eric and Chris are fantastic and communicate in a very quick manner. I could not be happier with my pool refurbishment and after care. This is a very professional company with employees who care well beyond the initial sale of services. I highly recommend them and continue to use their services to this day.
• BN

  Bui Nguyen

  Mar 28, 2026
  5.0
  I want to give this team a 5-star review for their outstanding support. I’ve experienced many services around here, but this is truly the most trustworthy place. The pricing reflects the quality, but what matters most is that whenever I have a question or need help, they’re there—even though my pool was finished almost a year ago. From design to construction, everything was done just as expected and completed on time. Highly recommended!

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