Lowe's Home Improvement

Reviews

• QQ

  Quelindo

  2 days ago
  1.0
  DON'T EVER DO BUSINESS WITH LOWES. I PAID OFF MY CREDIT CARD LIKE A RESPONSIBLE PERSON SHOULD DO. WHAT HAPPENS? THEY TACK ON A FAKE $30 THAT I NEVER PURCHASED. WHEN I CONTACTED WHEN THEY WANT THEIR MONEY BACK OF COURSE THEY ARE GOING TO GET IT. ITS THEIR WORD AGAINST MINE. JUST BECAUSE THEY owe ME A REFUND AND DON'T WANT TO PAY UP 😡😡
• ME

  Monica Enriquez

  Apr 17, 2026
  1.0
  My elderly parents purchased a refrigerator over a year ago and have had to have it serviced twice since. Two days ago it got “fixed.” Yesterday morning everything was melted again. I decided to help because they were getting the run around by Lowe’s and Assurant. I have since found out they were charged for 2 warranties at the time of purchase. My parents only have a receipt for one. I have tried for 2 days now to get this fixed. I asked for it to be cancelled and they said it would be prorated and assessed an administrative fee. An unknown fraudulent charge of $240 would have a refund of $10. I have been trying to get this resolved to no avail. My parents are in their 80’s and have no patience for automated AI systems. This is no way to treat customers.
• DD

  DKB

  Apr 4, 2026
  4.0
  I found what I needed. The store was clean and their people were very helpful finding the shade cloth I was looking for.
• AS

  Angela Solis

  Apr 3, 2026
  1.0
  I am so disappointed in how the store treated my 70-year-old dad. He went in for a new door lock and asked them to price match, since that is what it says on the website. The 1st cashier dismissed him and said that they don't do that. He ended up going to customer service where the employee said they do, but not amazon. He informed her that the website said they did and she continued to state he was wrong and they couldn't do it. He showed her the policy and she said no because it has to be sold directly by Amazon. I called him, told him to show the girl that the amazon price was not from a third party seller and she continued to say it was, citing the company Shlage as the third party. I took a screen shot of the part showing that it's from amazon and one of the company policy on line and she said she had to call the manager. After hearing the manager telling him he needed to see my dad pull it up instead of the picture, I facetimed him and showed him. I’m glad that I was able to help my dad but I can just imagine how they are treating others. I am so disappointed in how three different employees treated a 70-year-old veteran. It seems that Lowes needs to have their employees read the company policy again and educate them on what ageism is.
• SH

  Sara Hernandez

  Mar 18, 2026
  1.0
  Always come to this location and pick up things for my new house but this time the workers followed my husband around stereotyping/profiling him asking him if he needed any help the ENTIRE time. He kept saying no and they STILL followed him around. Finally, when he checked out since they were SOOOOOOO consistent and wanted to so badly help him. He asked them a question about roofing and the workers there were CLUELESS!!! My goodness what is going on with this store and their dense workers? Shouldn’t they have some sort of training when asking people if they need for help?! Never going back to this apparently untrained south side location again!!!!!

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