Star Furniture - San Antonio

Reviews

• AS

  Amy Stanley

  2 days ago
  1.0
  It annoys me that I have to even give a star because nothing about this experience has been good. About a month ago, we purchased a Langley Power Reclining Loveseat. We had it for two weeks and noticed it had a tear in one of the seats that was starting to open. We contacted the store who referred us to customer service. After explaining this to them, sending photos etc. they determined that it was “normal wear and tear” and we could get a new seat casing for $173. We could not believe that was considered normal wear and tear after two weeks. We had hardly sat in it, we don’t have small children, we hadn’t had any visitors since we got it, it was just me and my husband sitting in it for a couple hours a night watching tv. If this is considered normal wear & tear after two weeks, in six months it will be rubble. This is definitely a quality issue, because after really looking it over the leather on the seats feels much thinner than on the rest on the loveseat. We have a leather couch that we got from Ashley Furniture that is 15 years old that doesn’t have a scratch on it, we take care of our things. We thought we were getting a quality leather item but it ended up being a subpar item from China. So after the back and forth with customer service managers, they basically said they could only refer us to someone to fix it. That person texted yesterday (and was very unprofessional) and told us it would be $300 to fix it. So we spent around $2500 + delivery on this loveseat and Star Furniture will not it stand behind it - this is why the 1 year limited warranty is worthless, because obviously they can just call anything wear and tear and not have to stand behind it. We felt ok spending that much because when we buy furniture, we have it for years and years so for this to last two weeks is nauseating! The loveseat is now on close out so we don’t have to worry about other people being able to buy it for long, but beware of Star Furniture. We were looking for several other pieces of furniture but we will NEVER shop at Star Furniture again.
• MH

  Mike Harris

  Feb 8, 2026
  5.0
  Today we were met at the door by Eddie M, my wife and I really enjoyed how extremely helpful he was, gave us plenty of time to walk around then came back to assist. We ended up purchasing a nice sectional sofa there today. Very helpful sales rep
• JH

  Jeff Hooks

  Feb 4, 2026
  5.0
  Kim McDaniel was tremendous! She is very informative and pleasant. Past experiences with Star Furniture have been superb. We truly enjoy our time in their store.
• RL

  Robert Livingston

  Jan 30, 2026
  5.0
  We've shopped and purchased from Star in the past, today was like no other, friendly greeting at door, Augie was very knowledgeable and informative and let us make the choice. Store manager checked delivery availability for a smooth and quick transaction. We will continue to shop there!
• PM

  Pat McMurry

  Jan 19, 2026
  5.0
  We were very pleased with how Larry listened to what we were interested seeing and then guided us to where on the showroom floor we could find the type of chairs we were looking for. He then left us so we could take our time looking over the chairs. He would periodically we check to see if we had any questions. He was very knowledgeable and helpful. Once we decided on what we wanted he made sure we were getting the best price. We will definitely go back if we have any more furniture purchases.

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