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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in San Antonio, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,837 reviews
5 stars
1,567
4 stars
547
3 stars
274
2 stars
110
1 star
339
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees were praised for their helpfulness, while others were criticized for being unresponsive or rude.
Product Issues
Numerous complaints about defective products and difficulties with returns, leading to customer dissatisfaction.
Store Organization
Store is generally clean and organized, but customers reported difficulty finding assistance and navigating the layout.
Delivery Problems
Frequent issues with delivery schedules and communication regarding order status, causing frustration among customers.
Checkout Experience
Concerns about the checkout process, including issues with self-checkout machines and the requirement for a quarter to use shopping carts.
- IVIrma VillanuevaJan 5, 20265.0About 98% of the time im able to find what I need. Very friendly and knowledgeable workers. A very welcoming place. I always suggest others check here first.
- EMErnie MoonDec 21, 20255.0Noe is a great asset to this location. He was very friendly and super helpful. Keep up the great work sir.
- CMClarinda MercadoDec 21, 20251.0Went in to buy a dryer on 12/14 to purchase a dryer, opened a line of credit bought a dryer and delivery was scheduled for next day monday....Monday comes they drop off dryer and it doesn't work. They pick up dryer drop off another and that one doesn't work.....cone today they were suppose to come pick up defective one and drop off new one....tell me why they didn't come with a new dryer. Manager Mercedes made all these promises and apologies and swore up and down that they would be delivering the new working dryer today. Nope. I call lowes to speak to Mercedes who they tell me is gone for the day. Then they put me on hold to get another manager to help. On hold for 30 minutes and no one returns to the phone. I hang up call again. Explain everything again got put on hold for another 30 minutes...hang up call back and as I am typing this ive been on hold for 19 minutes......what great customer service they have here....I cannot believe the run around I am getting and the shitty products that are being delivered....very unsatisfied customer.....if I knew this was gonna happen I would have never opened a line of credit!!!! Every associate i spoke with, no help at all.
- RCReviews ConfidentialDec 7, 20251.0Huge store and no one to help you they continually call someone to help assist and somehow some way there is no employee in the lumber section to help load or assist paying customers… can cause injury to a person if someone takes it in to their own hands and injures themselves when the PAID EMPLOYEES SHOULD DO THEIR JOB!!! @ 5:11pm Sunday
- SDStacy DavisDec 2, 20255.0I'm a clueless first-time homeowner, and the time has come to make some basic repairs around the house. I'm always stopping at different Lowes all over San Antonio and my experiences are typically lackluster or frustrating because it's so hard to find someone to answer my questions. Today was a totally different experience. The customer service at this location was off the charts compared to my previous experiences. Eli from Electrical was so helpful and approached me multiple times to assist when I had different questions. Either he has ESP or I wasn't very good at hiding my deer-in-the-headlights-face in the aisles. Regardless, he was so enthusiastic and energetic and didn't make me feel bad for not knowing some basics. Military veteran Chuck in Plumbing was also super gracious, good humored, knowledgable and patient with my questions. I also observed a lady associate helping multiple people, and she smelled nice as a bonus, haha. I'm blown away at the work ethic of the workers here. Best experience at a Lowes. Christmas Blessings, 2025!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in San Antonio?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, and gardening equipment.
What are the store hours for Lowe's Home Improvement in San Antonio?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM, with some variations on holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any installation services available at Lowe's?
Yes, Lowe's offers installation services including appliances, flooring, cabinetry, doors, windows, and much more.
Can I return or exchange items purchased at Lowe's?
Most items can be returned or exchanged within 90 days. Online returns can be started via your Order History, and in-store returns require proof of purchase.
What nearby locations can I visit when shopping at Lowe's in San Antonio?
Nearby places include Academy Sports + Outdoors for sporting goods and outdoor gear, Buffalo Wild Wings for dining, and Extra Space Storage for storage solutions, all within convenient distance.
How can the nearby Minute Key stores assist me while visiting Lowe's?
Minute Key stores nearby provide key and locksmith services, helpful if you need key duplication or lock assistance during your visit to Lowe's.
What dining options are available near Lowe's Home Improvement in San Antonio?
You can enjoy meals at nearby restaurants like Mama Margie’s Mexican Restaurant, Red Lobster, and Olive Garden, all offering a variety of cuisines near Lowe’s.