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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in San Antonio, TX, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
3,261 reviews
5 stars
1,906
4 stars
679
3 stars
237
2 stars
114
1 star
325
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.
Product Availability
Several reviews mentioned issues with product availability and order fulfillment, leading to frustration among customers.
Staff Knowledge
Customers expressed dissatisfaction with staff knowledge, indicating that employees were often unaware of product details or store policies.
Positive Experiences
Despite negative feedback, some customers highlighted positive interactions with specific employees who provided excellent service.
Store Organization
Multiple reviews noted issues with store organization and inventory management, making it difficult for customers to find items.
- JGJose Garcia2 days ago1.0I am writing to express my extreme disappointment with the customer service I received, specifically from an Assistant Store Manager named Brian, at this Lowe's location. Yesterday, I exchanged a defective, special-order door. Today, I had to return because it was discovered that Brian had provided me with the wrong replacement door during that exchange, causing a significant delay in a critical installation for my client. When I politely approached Brian today to explain the situation and seek a resolution, his response was utterly unprofessional. He dismissively stated he was "done with the situation" in a rude tone and proceeded to walk away from me. I had to point out that this was no way to treat a customer or conduct business. He showed zero respect, accountability, or concern for the considerable inconvenience and professional setback his error caused. What was most baffling was that another manager witnessed this entire interaction and did not intervene or rectify the situation. This indicates a broader cultural problem at this store. Due to this experience, I cannot recommend this Lowe's location to anyone. The failure to correct a simple mistake is one thing; the contemptuous treatment from a manager is another. I will be taking my business, both personal and professional, elsewhere.
- TTTammie F. TaylorJan 3, 20265.0Rosa and Julian, ( and the young lady at the front that helped ),were an amazing help. Gaia and I really appreciate the outstanding customer service !
- SSSalDec 29, 20251.010+ minutes and THREE calls over the radio to buy a $100 drill locked behind a gate. Then the associate slow-walks my stuff to the front, like I’m about to run away with it. Just go shop at Amazon or something. Useless store.
- JEJaqueline EscobarDec 27, 20251.0I had a very frustrating experience trying to return paint at this store. We accidentally purchased the wrong paint and didn’t realize it until we opened the can and tested it. I explained this to the associate, but I was told the paint could not be returned because it had been used. However, according to the store’s online policy, paint can be returned with a receipt as long as the cans are 80–90% full, which ours were. We had all the required items, yet the return was still denied. We were able to return the paint at a different location without any issues, but it was inconvenient to have to go to another store when all locations should follow the same return policy.
- YLYvonne LopezDec 17, 20251.0Went in to check on some materials for shed and stood in a line at the building dept for contractors- girl just walking around not assisting. Then I left as the person in was doing a big order. Then I asked the girl for help I. The tool dept- wanted to buy a drill with battery and no help came- then I walked up to a Lowe’s worker and he said he could not help me as he had 5 depts. I then went to the return counter and asked for a manager and she goes you will have to wait and Istated again and she responds fed, “well yeah”. Then I left and called and asked for a manager and I was out on hold again. P poor service at this Lowe’s and not worth anyone’s time.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in San Antonio, TX?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing, outdoor equipment, and more to suit both DIYers and professionals.
What are the store hours for Lowe's Home Improvement in San Antonio?
Lowe's is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Hours may vary on holidays.
Can I order products online and pick them up at the store?
Yes, Lowe's offers in-store pickup services where you can order online and pick up your items at the San Antonio store during operating hours.
Does Lowe's provide delivery services for purchases?
Yes, Lowe's provides delivery services for your convenience, allowing you to have your items delivered directly to your home.
What brands are available at Lowe's Home Improvement?
Lowe's carries a variety of trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Kobalt, Weber, and many more.
What installation services does Lowe's offer?
Lowe's offers installation services such as appliances, backsplashes, blinds, cabinets, countertops, decks, doors, garage doors, HVAC, flooring, lighting, roofing, windows, and more.
How can I find out about discounts and coupons for Lowe's?
You can find savings and coupons through Lowe's official savings page at https://www.lowes.com/l/savings or via the Lowe's mobile apps available on Apple Store and Google Play.
What are some nearby places of interest around Lowe's Home Improvement in San Antonio?
Nearby places include Blue Rhino Propane Exchange, Minute Key locksmith, Mega Furniture stores, Ulta Beauty, Bank of America ATM, and several restaurants like Carinos Italian Grill and Famous Dave's Bar-B-Que.
How can visiting nearby businesses like Blue Rhino Propane Exchange or Minute Key benefit a Lowe's customer?
Shoppers can conveniently combine trips by refilling propane tanks at Blue Rhino or getting keys duplicated at Minute Key while visiting Lowe's, saving time and covering multiple needs in one stop.
Are there dining options near Lowe's Home Improvement in San Antonio?
Yes, nearby dining options include Carinos Italian Grill, Famous Dave's Bar-B-Que, and Johnny Carino's, making it easy to grab a meal before or after shopping at Lowe's.