Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a San Antonio, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
3,230 reviews
5 stars
1,890
4 stars
673
3 stars
236
2 stars
113
1 star
318
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some employees provided excellent service while others were reported as rude or unhelpful.
Product Availability
Customers generally found a good selection of products, but some reported issues with stock and organization.
Installation Issues
Numerous complaints about poor installation services and communication regarding appliance installations.
Checkout Experience
Long wait times at checkout and self-service areas were noted, with some customers feeling neglected.
Overall Satisfaction
While some customers had positive experiences, many expressed frustration with service quality and staff attitude.
- OROrlando Reyna3 days ago1.0This Lowe's by far is and was a disappointment and not just in-store but online as well. I carefully selected my items online and made sure they were in stock at the Lowe's location I was planning on going to. I made my online purchase of 3 items and those items were drip edge, 1x6x8 fascia boards,and siding nails. All were in stock right before I submit my order. 1 hour or so later I receive an email stating that the drip edge was cancelled because there was none,so I said okay. Then another 45 minutes pass and another email is sent stating that my payment for the nails did not go through,but my payment for the fascia boards and the drip edge did. It made no sense if I just made I order and all 3 items on same order. How did my nail order payment not go through. So today I called and the manager did not know how to give me a proper answer that made sense,and not to mention all the damn stuttering he did. Another reason this order was placed was because I had an expiring 20 percent coupon and $10 dollars in accumulated Lowe's dollars. So with the Money I had and thee coupons and Lowe's dollars I was able to afford everything and now because of the cancellation now I won't have enough for the rest of the drip edge as they took my Lowe's dollars and the 20 percent coupon and applied that to the portion of my order that was successful. They basically took what I earned and just applied it to whatever they pleased. Now my client has to wait for the money to be returned to my account so I can repurchase the damn drip edge and the job hopefully I still have as this was all Lowe's fault for false advertising that stuff is in stock but when order is placed there is none in stock. That's just not good service at all. You basically make the customer have to wait because of your mistakes. They need to do a lot better. When you go in-store there can be a long line of returns and there will be like 4 employees standing in a circle doing nothing.
- JOJuan Ortega4 days ago1.0On 11-20-2025, Lowe's at 203 SW Loop 410, around 3:15 PM. Me and my wife went to buy a battery power leaf blower. We found a Craftsman blower for $89 and took it to the self check out. The clerk said that blower was prized for $129. We went back and picked up the prize card and showed it, to the clerk and she went and got her supervisor (Jennifer or Jenny). She said the same thing, even though the prize card showed $89, with a battery and charger. she than took the blower and the prize card back to the blower stock. We waited a couple of minutes and followed her back to the lawn mover department. We asked her what she did with the prize card and she said that she threw away. We asked her if she could go get it back and she said no. We also notice that she had tore away the prize sticker off the rail. But some of it was still visible. We then asked her if we could talk to her supervisor. A gentleman showed up by the name of Justin and when we asked (Jennifer or Jenny), she denied the prize card had shown $89 with battery and charger. Justin said that he would knock $10 off. We said that was not enough and we walked out. We have a more than average credit rating and we don't like being lied to. We can take our business anywhere and get good service. You all need to get better staff, that can give better service to your customers. Remember, your best advertising, is your satisfied customers.
- OFOscar FloresNov 2, 20255.0Always going, we try to work on house
- JCJuan Castro-RodriguezOct 31, 20252.0No employees available to assist, ghost town.
- RRRayOct 14, 20251.0This people needs to learn how to respect customers. $698 + tax for a $50 dollar Christmas decoration. Made in china. But the main problem here is that we go and keep buying things from this store. PLEASE RESPECT YOUR SELF and don’t put your hard money in the trash. Remember that we can make changes. “WE THE PEOPLE”
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in San Antonio, TX?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing, outdoor equipment, and more to suit both DIYers and professionals.
What are the store hours for Lowe's Home Improvement in San Antonio?
Lowe's is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Hours may vary on holidays.
Can I order products online and pick them up at the store?
Yes, Lowe's offers in-store pickup services where you can order online and pick up your items at the San Antonio store during operating hours.
Does Lowe's provide delivery services for purchases?
Yes, Lowe's provides delivery services for your convenience, allowing you to have your items delivered directly to your home.
What brands are available at Lowe's Home Improvement?
Lowe's carries a variety of trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Kobalt, Weber, and many more.
What installation services does Lowe's offer?
Lowe's offers installation services such as appliances, backsplashes, blinds, cabinets, countertops, decks, doors, garage doors, HVAC, flooring, lighting, roofing, windows, and more.
How can I find out about discounts and coupons for Lowe's?
You can find savings and coupons through Lowe's official savings page at https://www.lowes.com/l/savings or via the Lowe's mobile apps available on Apple Store and Google Play.
What are some nearby places of interest around Lowe's Home Improvement in San Antonio?
Nearby places include Blue Rhino Propane Exchange, Minute Key locksmith, Mega Furniture stores, Ulta Beauty, Bank of America ATM, and several restaurants like Carinos Italian Grill and Famous Dave's Bar-B-Que.
How can visiting nearby businesses like Blue Rhino Propane Exchange or Minute Key benefit a Lowe's customer?
Shoppers can conveniently combine trips by refilling propane tanks at Blue Rhino or getting keys duplicated at Minute Key while visiting Lowe's, saving time and covering multiple needs in one stop.
Are there dining options near Lowe's Home Improvement in San Antonio?
Yes, nearby dining options include Carinos Italian Grill, Famous Dave's Bar-B-Que, and Johnny Carino's, making it easy to grab a meal before or after shopping at Lowe's.