Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in San Antonio, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
3,184 reviews
5 stars
1,845
4 stars
692
3 stars
231
2 stars
100
1 star
316
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and lack of ownership in resolving issues.
Delivery Issues
Numerous complaints were made regarding delivery problems, including damaged items, missed appointments, and poor communication from delivery personnel.
Staff Knowledge
While some customers praised specific employees for their helpfulness and knowledge, others noted a lack of assistance and professionalism from staff in various departments.
Store Condition
The store was generally described as clean and well-stocked, but there were significant complaints about the condition of the women's restroom.
Mixed Experiences
Overall, customer experiences varied widely, with some expressing satisfaction with their purchases and others vowing to take their business elsewhere due to negative interactions.
- MCM CJan 3, 20265.0I received excellent service from the slender man in the paint section. He helped my family choose a good paint for our picnic table in the exact color we want. He went above and beyond. We were talking about his good customer service in the car on the way home we were so impressed.
- JTJ TDec 26, 20251.0I spent over $10,000 a year on supplies at lowes. And they couldn't refund a $5 box of nail because I didn't have a receipt. Home Depot, you just got a new customer!
- MSMina SDec 20, 20252.0I usually shop at Home Depot, but this was my first time visiting this store. I asked about the location of the monthly kids’ workshop event. A middle-aged woman in a red apron near the self-checkout just pointed to the area behind the registers without giving clear instructions. I looked around there but couldn’t find it. Then I asked a man at the Pro Service desk in the back, and he said it was near number 37, but he wasn’t sure if the event was happening today. The location itself was correct, but I was surprised that the staff couldn’t provide more information about an in-store event. The woman at the self-checkout area, who probably gets asked questions by many customers, didn’t show any professionalism, which was disappointing. As a first-time visitor, I was left with a very poor impression.
- RRRebeccaDec 16, 20251.0Bought a refrigerator Saturday and scheduled for delivery next day on Sunday for my new home. Refrigerator is damaged and I express how I desperately need a refrigerator and if they were able to leave it and replace it with the new one, they said no. It was such an inconvenience! THEN, Laura or Lorie from Lowe’s Delivery customer service said I’d be the first client at 8am for delivery; someone else hops on the phone and says 4:30pm for Monday — they show up at 11AM when I’m at work! The inconsistency of this third party delivery service is UNREAL!! They left my fridge in front of my house without installation. Customer service calls me and says installation will be schedule for the NEXT business day after 4:30pm…no one came today. I call customer service, they said KNYLA from logistics whom I spoke with on Monday, never scheduled my installation and that she wasn’t able to do so anyway because she worked in a different dept. But did she communicate that? NO! So now, the soonest installment day is 3 days from now. NEXT APPLIANCE PURCHASE, I’LL STICK WITH HOME DEPOT!!
- CCChaleeDec 8, 20251.0Been passed around all morning from all different departments. No one wants to take ownership or blame. Wish I could put a negative star, installation team came out to install dryer. Decided to put tape around the area where the lent comes from. Note this was a brand new buy from lowes washer an dryer. Clearly no one is standing over the person installing. Dryer worked when they left couple months later my dryer stop working. Was about to unplug the dryer plug from wall an seen this was out my wall. That when I noticed technicians secured it with Tape. Tried calling instalation back they said they could not help because it's over 30 days. What's so insane about this customer care just doesn't care. Instead of holding your installation people accountable you rather tell the customer find a handy man to fix it. I will NEVER PURCHASE ANYTHING FROM LOWES AGAIN. I Even have warranty on it an they still pass you around to different departments blaming one another. It's an inconvenience stay aways from purchasing from them unless you want to spend all morning calling around to make sure someone can some an do it right. Trying to speak to a supervisor in that department been waiting for literally 20 mins for someone to come on the line. She told me she is waiting for someone to come to the queue to come an get call. I might just get hung up on. You know how customer service is when this type of situation comes up. Even called back the number that was given in the response. Still given the run around. Seems like I will have to go an purchase its an have a handy man do it. Which is crazy when you paid the person to do thr installation. I have talked to so many people about these issues an they said they wish they knew I was going through lowes that they would have warned me NOT TO GO THROUGH THEM. LESSON LEARNED. MONEY WASTED. SPENDING literally twice for installation ( when it was not even done right the first time) is not ok. I don't care about it being past 30 days the point is the company yall have installing could have burned My house down with the tape that was used. I even called the store I bought it from an he helped with emailing managers they didnt even call back, typical. Karma will come though!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in San Antonio, TX?
You can find a wide range of products including appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, grills, hardware, heating & cooling, home décor, kitchen products, lawn mowers, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, and more.
What services does Lowe's Home Improvement offer at this location?
Lowe's offers installation services for appliances, flooring, cabinets, doors, windows, lighting, and more. They also provide appliance installation, assembly, and delivery services.
What are the store hours for Lowe's Home Improvement in San Antonio?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. You will also receive email updates if your order status changes.
What payment options are accepted at Lowe's in San Antonio?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Does Lowe's Home Improvement in San Antonio offer delivery and in-store pickup?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
What are some nearby places I can visit before or after shopping at Lowe's in San Antonio?
Nearby places include Baskin-Robbins for ice cream, JC Nails & Spa for beauty services, and Michaels Stores for arts and crafts shopping, all within convenient proximity to Lowe's.
Is there a nearby veterinary hospital close to Lowe's in San Antonio?
Yes, Culebra Creek Veterinary Hospital & Resort is located nearby, providing pet services including veterinary care and pet sitting, which is convenient for pet owners visiting Lowe's.
Are there medical facilities near Lowe's Home Improvement in San Antonio?
Several medical centers and hospitals are near Lowe's, including The Emergency Center, Eye Associates Alamo R, and Christus Health Alamo Ranch Clinic, useful for customers needing healthcare services.
How can I find product recall and safety information for items purchased at Lowe's?
Recall and safety news for products sold at Lowe's are posted on the Lowe's Recalls and Product Safety News page online.