Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a San Antonio, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
3,161 reviews
5 stars
1,828
4 stars
691
3 stars
230
2 stars
99
1 star
313
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Product Availability
Customers appreciated the wide selection of products available, often finding what they needed for home improvement projects.
Delivery Issues
Several reviews highlighted problems with delivery, including receiving damaged or used items and poor communication regarding delivery status.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, others were criticized for being unresponsive or lacking information.
Store Cleanliness
There were mixed reviews about store cleanliness, with some customers noting that certain areas, like restrooms, needed significant improvement.
- KJK J2 days ago1.0If I have to scan my own purchases then Lowes should give me an employee discount
- CLCarla Llewellyn5 days ago5.0Had a great experience today in your garden center! Was helped by Anthony whose assistance was invaluable. Super positive experience! Thanks again Anthony!
- DRDee ReidNov 11, 20253.0I just purchase yesterday a refrigerator to be deliver today almost a 3,000 purchase when it arrive the water dispenser busted hanging down, they should have check it at the warehouse before delivery my time all day waiting wasted all I get was an apology 🙃 no discount nothing was offer for taking time off work to wait for a delivery that never happen another day taking off for another attempt of delivery if this is how you hold on to your good customer.
- RIRocket Rock itNov 10, 20255.0Noah in the garden center department, thank you. He was extremely helpful. He went above and beyond helping me pick out a special soil for my indoor plants.
- GRGerald RicheyOct 28, 20251.0My wife and I purchased a ceiling fan through the Lowe's Application and to get same day delivery, we paid $4.99. Firstly, it was delivered to another home in the neighborhood. Secondly, it was obviously previously purchased, used then returned. Finally the fan was missing wire nuts and the remote control. On 18 October, we went to store 2898 to return the item for a refund and asked that the $4.99 be refunded as well, seeing that we paid for the delivery to (our home) of a new and complete item. (Something we obviously did not receive) Unfortunately, the manager, Frank said Lowe's does not refund delivery charges regardless of the fact that we paid for the delivery of a used incomplete item. After a lengthy discussion, Frank said, "Would it make you feel better if I gave you $5.00 out of my own pocket?" Our response was, it's not about the money, it's about the principle of being charged for a very poor delivery service as well as paying for the delivery of an incomplete and used item. After thankfully accepting the $5.00, Frank walked away making snide and belittling comments about us being cheap to the customers waiting in the return line as the customers laughed. We did not appreciate being treated like this and being publicly embarrased and humiliated for only asking that Lowe's does what could be reasonably expected.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in San Antonio, TX?
You can find a wide range of products including appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, grills, hardware, heating & cooling, home décor, kitchen products, lawn mowers, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, and more.
What services does Lowe's Home Improvement offer at this location?
Lowe's offers installation services for appliances, flooring, cabinets, doors, windows, lighting, and more. They also provide appliance installation, assembly, and delivery services.
What are the store hours for Lowe's Home Improvement in San Antonio?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. You will also receive email updates if your order status changes.
What payment options are accepted at Lowe's in San Antonio?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Does Lowe's Home Improvement in San Antonio offer delivery and in-store pickup?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
What are some nearby places I can visit before or after shopping at Lowe's in San Antonio?
Nearby places include Baskin-Robbins for ice cream, JC Nails & Spa for beauty services, and Michaels Stores for arts and crafts shopping, all within convenient proximity to Lowe's.
Is there a nearby veterinary hospital close to Lowe's in San Antonio?
Yes, Culebra Creek Veterinary Hospital & Resort is located nearby, providing pet services including veterinary care and pet sitting, which is convenient for pet owners visiting Lowe's.
Are there medical facilities near Lowe's Home Improvement in San Antonio?
Several medical centers and hospitals are near Lowe's, including The Emergency Center, Eye Associates Alamo R, and Christus Health Alamo Ranch Clinic, useful for customers needing healthcare services.
How can I find product recall and safety information for items purchased at Lowe's?
Recall and safety news for products sold at Lowe's are posted on the Lowe's Recalls and Product Safety News page online.