Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a San Antonio, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1200 North F.M. 1604 West, San Antonio, TX
78248, United States
Hours
Reviews
3.9
2,174 reviews
5 stars
1,156
4 stars
427
3 stars
162
2 stars
79
1 star
350
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, many customers report poor service, lack of assistance, and unresponsive management.
Product Availability
Customers appreciate the variety of products available, but some express frustration over inconsistent stock levels and pricing discrepancies between locations.
Store Environment
The store is generally described as clean and organized, with a good outdoor section, but some customers noted issues with staff availability and assistance.
Pricing Concerns
Several reviews mention that prices are higher compared to competitors, leading to dissatisfaction among budget-conscious shoppers.
Checkout Experience
While some customers report smooth checkout experiences, others faced issues with long wait times and unhelpful cashiers.
- FGFrank Garcia1 day ago5.0Girls are more helpful than guys
- BPB PNov 13, 20251.0What happened to Lowe's customer service!!?? Home Depot beats Lowe's any day when it comes to customer service.
- SHSamantha HamiltonNov 13, 20255.0I absolutely love this store. Super packed with merchandise like no other I've seen. The staff is friendly and considerate and SO knowledgeable, which I find to be rare in some locations. I enjoyed shopping here as well as a good night's sleep. I am in a 31ft motorhome and I called ahead to see if I could stay the night and without hesitation the sweetheart manager on duty said yes and even directed me where to park. If you need, come to this store, they even have clothing and Christmas!! This store deserves 10 stars!! Thank you Lowe's!
- RDRosario DowlingOct 25, 20253.0Plenty of employees wanting to help. They will also come back and check on you if you remain at same spit too long. Very friendly and welcoming store. Thank you, Lowe's.
- DDDerek DriesOct 17, 20251.0Management should manage. Had a pick up for some soil (miracle grow potting mix/scott’s lawn soil) and after 2.5hrs, no notification indicating it was staged. Went to pick up area and was told they were busy and that I should wait an additional 20min. Notifications for unpicked/unclaimed fulfillment orders should pop up on Zebra, yet not a thing was done. Cancelled the order and did it myself. Yet we had 3 people outside, not a sole OSLG associate inside during pro hours, the garden sliders patching compost. Red-vest assist is a thing ya know
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in San Antonio?
You can find appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor furniture, gardening equipment, lighting, plumbing supplies, and more at Lowe's Home Improvement in San Antonio.
What are the store hours for Lowe's Home Improvement in San Antonio?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, MasterCard, and Visa payments.
How can I track, cancel, or return my order from Lowe's?
You can track your order or cancel items not yet shipped by logging into your MyLowe's account. Returns can be made within 90 days with proof of purchase either online or in-store at the customer service desk.
What installation services does Lowe's provide?
Lowe's provides installation services including appliances, countertops, flooring, doors, windows, HVAC, lighting, cabinets, and many others to help complete your projects.
Are there language services available at Lowe's in San Antonio?
Lowe's offers services in English and Spanish, with in-store translation services available for other languages.
Which nearby places can I visit around Lowe's Home Improvement in San Antonio?
Nearby places include Minute Key for locksmith services, Hill Country Interiors furniture store, Thai Buri Restaurant for Thai cuisine, and Tealicious Cafe for bubble tea.
How can nearby businesses like Minute Key complement my visit to Lowe's?
Minute Key provides key and locksmith services that can be convenient if you need key duplication or lock services while shopping at Lowe's for home improvements.
What dining options are available near Lowe's in San Antonio for a meal before or after shopping?
Near Lowe's, you can enjoy meals at South Flo Pizza for fast food, Pho Place for Vietnamese cuisine, or Cafe On The Run for American-style dishes.