Brand Certified
Lowe's Home Improvement
3.9(2439 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
1200 North F.M. 1604 West, San Antonio, TX
78248, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(210) 764-8082
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/TX-San-Antonio/1579
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in San Antonio, TX, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
1200 North F.M. 1604 West, San Antonio, TX
78248, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
3.9
2,439 reviews
5 stars
1,299
4 stars
449
3 stars
181
2 stars
105
1 star
405
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service, long wait times, and unresponsive staff.
Product Availability
Customers generally found that Lowe's had a wide selection of products, but there were complaints about incorrect items being provided and issues with online orders.
Store Experience
The store was noted for being clean and organized, but some customers experienced frustration with the layout and difficulty in finding assistance.
Delivery Issues
Several reviews highlighted significant problems with delivery services, including delays, damaged items, and poor communication.
Pricing Concerns
Customers expressed dissatisfaction with pricing, citing higher costs compared to competitors and issues with price matching.
- PRPatricia Rosillo3 days ago5.0Today we were at a lost. Jeff came up and help us. His Spanish was excellent and it allow us to express better. Love Lowe's , thanks Jeff
- EMErin E. Albrecht, M.Ed.3 days ago5.0Listen to me, if you’ve ever been down the nuts and bolts aisle…. It’s intimidating, like the Dewey decimal system in 2 different languages. Thank you for your help meet Jeff. He’s an angel. Bottom line this Lowe’s has great people there!
- KHKameron Howard4 days ago1.0Delivery driver of my same day delivery never delivered the package. Took a picture of a house a block away with no package in picture. And drove off with it. It has been 8 days and Lowe's has done nothing to fix this. Multiple calls no response. Finally got my refund issued after 8 days. Not in my account yet, but it's not for the full amount only got a refund for two of the three items. Not a lot of money missing but I should have a complete refund. I guess I'm glad they did that instead of trying to deliver it again. I don't trust Lowe's delivery anymore.
- BSBrian SchieckJan 31, 20264.0We ordered what we needed. Didn't spend allot of time. Salesman was good, didn't push warrenty or upsell. Let us figure out what we needed. Ask for George
- MHMegan HastingsJan 25, 20261.0The worst customer experience of our lives attempting to purchase cabinets here. Cabinet specialist turnover is high and those who do manage to stay rarely return calls and emails. Not to mention, the “consultation” is far from best practice. The installation is a nightmare. For a purchase that’s about half the price point of a car, you’d think Lowe’s would invest more in training or staffing this area to provide the level of expected customer service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in San Antonio?
You can find appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor furniture, gardening equipment, lighting, plumbing supplies, and more at Lowe's Home Improvement in San Antonio.
What are the store hours for Lowe's Home Improvement in San Antonio?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, MasterCard, and Visa payments.
How can I track, cancel, or return my order from Lowe's?
You can track your order or cancel items not yet shipped by logging into your MyLowe's account. Returns can be made within 90 days with proof of purchase either online or in-store at the customer service desk.
What installation services does Lowe's provide?
Lowe's provides installation services including appliances, countertops, flooring, doors, windows, HVAC, lighting, cabinets, and many others to help complete your projects.
Are there language services available at Lowe's in San Antonio?
Lowe's offers services in English and Spanish, with in-store translation services available for other languages.
Which nearby places can I visit around Lowe's Home Improvement in San Antonio?
Nearby places include Minute Key for locksmith services, Hill Country Interiors furniture store, Thai Buri Restaurant for Thai cuisine, and Tealicious Cafe for bubble tea.
How can nearby businesses like Minute Key complement my visit to Lowe's?
Minute Key provides key and locksmith services that can be convenient if you need key duplication or lock services while shopping at Lowe's for home improvements.
What dining options are available near Lowe's in San Antonio for a meal before or after shopping?
Near Lowe's, you can enjoy meals at South Flo Pizza for fast food, Pho Place for Vietnamese cuisine, or Cafe On The Run for American-style dishes.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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