Brand Certified
Lowe's Home Improvement
4.1(4023 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
11718 I.H. 35 North, San Antonio, TX
78233, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(210) 656-1550
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/TX-San-Antonio/1625
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in San Antonio, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
4,023 reviews
5 stars
2,256
4 stars
876
3 stars
353
2 stars
151
1 star
387
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being unresponsive or unprofessional.
Product Availability
Customers frequently reported issues with product availability and discrepancies between online inventory and in-store stock.
Store Cleanliness
Several reviews highlighted poor cleanliness in the store, particularly in the bathrooms, which detracted from the overall shopping experience.
Delivery Issues
Numerous complaints were made regarding delivery problems, including wrong items being sent and lack of communication from customer service.
Positive Experiences
Despite the negative feedback, many customers expressed satisfaction with their shopping experiences, citing helpful staff and a good selection of products.
- STSteven Turchen3 days ago1.0Visited yesterday around 6 PM after spending most of the day shopping for grills. We were ready to purchase and pay full price. Jared assisted us and offered a discount, which we appreciated since we hadn’t asked for one. However, after we chose a different grill than the one he initially selected, the situation became confusing. The discount seemed to change, and we were told we had to process a refund and redo the transaction, which wasted additional time after an already long day. The issue wasn’t the discount — we were fully prepared to pay full price — but the inconsistency and inefficiency. Hoping for a smoother and clearer process for future customers.
- KHKameron Howard5 days ago1.0Delivery driver of my same day delivery never delivered the package. Took a picture of a house a block away with no package in picture. And drove off with it. It has been 8 days and Lowe's has done nothing to fix this. Multiple calls no response. Corporate says they're waiting on this store to respond to corporate.
- BNBobby NadieHillFeb 22, 20262.0I LOVE LOWES because of their great service, prices, and selection. UNFORTUNATELY...I visited this Lowe's location for the first time to pick up an online order, and I will not be returning. Even though I was the only customer in the area, the employee at the pickup counter seemed annoyed by my presence. Instead of a verbal greeting, I received an eyebrow raise. When I stated I was there for an order pickup, the employee silently pointed at the blue footprints on the floor. I walked over, logged in, and ironically, the exact same employee who couldn't be bothered to speak to me grabbed my items and walked away without a word. Unwelcoming and highly unprofessional customer service. Ill take that drive to Selma for a more enjoyable experience.
- OKOG KRIEGFeb 12, 20264.0Everytime I look up an item online its not at my local Lowes so I have to come here. Not too terrible a drive but it is what it is. Its still hard to find things. Sometimes the online locations for aisles and bays isnt exact. But I never have trouble finding an associate who is willing to help! If you come here regularly you probably know its a great place. Keep up the good work
- ECEd CharlesFeb 9, 20261.0The worst customer service I've ever dealt with.i asked a group of employees about a $400.00 dollar item not once but three times for them to point in the direction yet im telling them may I get some help they are gonna call someone.i waited 20 min for Noone to arrive and im hearing them cusing a about the weekend yet couldn't help me .awful experience. Last I will come here
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in San Antonio?
You can find products including appliances, bathroom supplies, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, and more for your home and yard improvement needs.
What are the store hours for Lowe's Home Improvement in San Antonio?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's offer installation services for products purchased?
Yes, Lowe's provides a variety of installation services including appliances, flooring, cabinets, doors, windows, and blinds installation among others.
Can I pick up my online order at the San Antonio Lowe's store?
Yes, Lowe's offers in-store pickup for online orders. You will receive an email when your order is ready along with pickup instructions.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa for payments.
How can I return or exchange items at Lowe's?
Most items can be returned within 90 days. Online orders can start returns through your Order History; in-store returns require proof of purchase at customer service.
Are there special programs or associations that Lowe's supports?
Yes, Lowe's supports various associations including Lowe's Toolbox for Education, SkillsUSA, Boys & Girls Clubs of America, Habitat for Humanity, and others.
How can I find nearby restaurants when visiting Lowe's in San Antonio?
Nearby restaurants include McDonald's, Taco Cabana, Mini Tacos Los Dos Hermanos, Beijing House Restaurant, and Rocky's Tavern, offering options if you want to grab a meal before or after shopping.
Are there convenience stores or gas stations near Lowe's for quick stops?
Yes, nearby options include 7-Eleven convenience store and Exxon & Mobil gas stations for fuel or convenience shopping while visiting Lowe's.
Where can I get locksmith services close to Lowe's Home Improvement?
Several locksmiths such as minuteKEY, Minute Key, and Locksmith in San Antonio TX are located nearby if you need key or lock services while visiting the area.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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