Brand Certified
Lowe's Home Improvement
3.9(3928 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
7901 Callaghan Road, San Antonio, TX
78229, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(210) 979-7990
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/TX-San-Antonio/1155
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in San Antonio, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
3.9
3,928 reviews
5 stars
2,064
4 stars
754
3 stars
313
2 stars
195
1 star
602
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported inconsistent and poor customer service, with long wait times for assistance and employees often unhelpful or unavailable.
Staff Friendliness
Several reviews highlighted friendly and helpful staff members who provided excellent service, although experiences varied widely.
Store Organization
Customers appreciated the cleanliness and organization of the store, but some noted issues with product availability and aisle clutter.
Product Availability
While many found the store stocked with necessary items, others experienced difficulties in locating products or found items out of stock.
- JAJay Ayala3 days ago5.0Marissa did a great job at self checkout
- MAMarina Adair6 days ago5.0They are very helpful.
- LSLorena SpringstonFeb 25, 20261.0I went to this location earlier this month for a bird bath. One employee directed us to go inside, then another sent us back out to the garden center on a wild goose chase. We asked a third employee, and they said the particular one I wanted was in a box, higher up on the shelf. It took 4-5 times paging whoever was supposed to handle the forklifts in the garden center. My husband and I waited in the garden center for OVER AN HOUR. Each time they were paged, they were made aware that we were waiting in that particular aisle. We were displeased with the service but figured it was an off day. Fast forward to this past Sunday, we were trying to buy a grill. One gentleman told us we could have it assembled for free the next day. Then we spoke to someone else and they said it wouldn’t be ready until Wednesday. It was a lot of back and forth and misinformation. Everyone we speak to at this location has a different answer.. Funny enough they were also handling a complaint for another customer waiting in the garden center for assistance for over 30 minutes, just like we were. fast forward to Wednesday (today) and I called in the morning to see if they could let me know about what time the grill would be ready so I could make arrangements to pick it up. It took over 5 minutes for someone to answer the phone, and the gal said she wasn’t sure what time the grill would be ready, but before 4-5 pm for sure. 4 pm comes around, I call again and ask if they could tell me of it would even be ready today. Gentleman says word for word “uhhhhhh… I don’t know” and I say, okay, if you don’t know then can you speak to someone in the assembly department and find out for me? And got hung up on. So far every time I’ve been in this store this month has been a terrible experience, even via telephone. The customer service has been unacceptable, I understand maybe someone new giving misinformation by accident but it’s been both times we’ve stepped foot in the store getting different info from different people. The day we went to the bird bath, the first and second employees never offered to help us look for the item they just said “go inside” and “go back outside to the garden center”. It wasn’t until the third one even took it upon themselves to look the item up that we got help, and even then we had to stand around waiting for over an hour for assistance. I am really unhappy with the service, even more upset with customer service than I am about the fact that the grill assembly is delayed. That is an issue of its own, but the experience has been made worse by the associates.
- AAArleneFeb 23, 20265.0Michael l was very helpful and super nice.
- JSJohn Wayne ShannonFeb 1, 20265.0Home away from home. Helpful staff, excellent return policy. I can usually get in and out quickly. Online ordering simple and quick on must cases
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in San Antonio, TX?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement at 7901 Callaghan Road?
Lowe's Home Improvement is open from 6:00 AM to 10:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will notify you of any changes to your order status.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns can be started online for online orders or at the in-store customer service desk with proof of purchase.
Does Lowe's offer installation services?
Yes, Lowe's offers a variety of installation services including appliances, flooring, blinds, decks, doors, HVAC, and more.
Are there any nearby places where I can exchange propane near Lowe's?
Yes, Blue Rhino Propane Exchange is located nearby where customers can exchange propane tanks conveniently when visiting Lowe's.
If I need key or locksmith services near Lowe's, what options are available?
Nearby options include minuteKEY and Minute Key, both key and locksmith service providers located close to Lowe's for your convenience.
What nearby professional services are available around Lowe's for additional support?
Nearby professional services include several insurance agencies like Centene Corporation, New York Life agents, and law offices such as the Law Office of Kenneth Grubbs and Pais Cotroneo Law, which could assist customers with financial or legal needs.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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