Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a San Antonio, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,370 reviews
5 stars
1,384
4 stars
505
3 stars
180
2 stars
89
1 star
212
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees were praised for their helpfulness, while others were reported as rude or unhelpful.
Product Availability
Customers appreciated the wide selection of products available, although some noted issues with stock accuracy.
Store Cleanliness
The store was generally reported as clean and well-organized, contributing to a positive shopping atmosphere.
Employee Knowledge
While some employees were knowledgeable and helpful, others were criticized for lacking product knowledge.
Return Policy Issues
Several customers expressed frustration with the return process, citing poor service and lack of assistance.
- MSmauro solis1 day ago5.0TJ walker is an absolute genius! very kind and knowledgeable. Helped us so much!! Definitely retuning to this specific location
- BKBlaine KohpayNov 13, 20254.0It’s typical Lowe’s store. 🤷🏻♂️
- YPYocasta PolancoNov 11, 20251.0One of the worst Lowe’s stores I’ve ever been to — Store #1645. I’m a Pro Account holder, and my experience was completely unacceptable. I went in to request a simple store credit so I could exchange an item I accidentally purchased incorrectly — basically an even exchange. Instead, the staff refused to help because I misplaced the receipt and offered no solution at all. Not only did I waste my time, but I also have a pending quote request for over $9,000 that I still haven’t received a response for. This is extremely disappointing and unprofessional, especially toward loyal Pro Account customers. Because of this experience, I’ll be transferring my business to Home Depot and closing my Lowe’s Pro Account.
- NSNatalie SlaterNov 8, 20255.0Went to the appliance section to buy a washer and dryer and Jay was extremely helpful. He recommended items we’d need and he was super polite. Definitely a hidden gem. The washer and dryer works great!
- TFTrust FewOct 19, 20255.0I arrived right before closing to make a purchase, a couple of associates were ready to go home and were not interested in assisting me. I waited for a few minutes then Associate Nina arrived, she displayed great customer service and I’m glad she was there to help me.. Thank you Nina 😊
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in San Antonio?
You can find a wide range of home improvement products including paint, tools, appliances, flooring, garden equipment, and more. Brands include GE, Whirlpool, LG, Samsung, Craftsman, and many others.
What are the store hours for Lowe's Home Improvement in San Antonio?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I track my order or check if it's ready for pickup?
Check your order status online by logging into your MyLowe’s account or entering your order number. When your order is ready for pickup, you will receive an email with instructions and store location.
What is Lowe's return policy?
Most items can be returned within 90 days. For online purchases, start a return in your Order History. For in-store returns, provide proof of purchase at customer service.
Does Lowe's offer installation services?
Yes, Lowe's offers various installation services including appliances, flooring, cabinets, doors, roofing, and more.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places of interest that customers visiting Lowe's might find useful?
Yes, nearby places include Blue Rhino Propane Exchange for propane needs, San Antonio Paints for paint supplies, and Experts Garage Door Repair Installation for door services.
What nearby dining options can I visit during my trip to Lowe's in San Antonio?
You can enjoy meals at nearby restaurants such as Subway, McDonald's, and Wingstop, all conveniently close to Lowe's Home Improvement.
Are there any nearby financial services accessible to Lowe's customers?
Yes, customers can access Bank of America ATM, Navy Federal Credit Union, and H&R Block near Lowe's for convenient financial services.