Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a San Antonio, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,351 reviews
5 stars
764
4 stars
306
3 stars
92
2 stars
44
1 star
145
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates inconsistent customer service experiences, with some employees being helpful while others are reported as unprofessional or dismissive.
Product Issues
Numerous complaints about appliance purchases, particularly regarding delivery, installation, and return policies, leading to customer dissatisfaction.
Store Cleanliness
Many customers noted that the store is clean and well-organized, contributing positively to their shopping experience.
Staff Availability
Customers frequently mentioned difficulty in finding staff assistance, suggesting a need for more employees on the floor.
Product Selection
The store is praised for its wide selection of home improvement and gardening products, often better than competitors.
- BEBrandon Esser3 days ago1.0Where to begin, 1st myself and an elderly gentleman had to wander to find someone to help us, I finally found an employee that was able to help, by the way it wasn't his department but he offered to help so this was not on him. So after he helped the other customer he helped me, I was there to purchase a stove, found the one I wanted and showed the salesman, he told me he didnt have a scanner so he wrote the info down and we did the sale and had delivery set up. Fast forward to delivery on the 19th, delivery team arrived well within their 4 hour window so that was good. They had to bring it up 2 flights of stairs only to discover it was the wrong product, they then had to take it back down to the truck and return to the warehouse. I returned to the store on 11-20-2025 and was able to find a salesperson immediately and he helped me order, or should I say attempt to the correct one. The tablet attached to the correct one had the SKU and info of the one thst was delivered, and was incorrect so basically the 1st salesman didn't make a mistake, whoever set up the displays did, and come to find out the one I wanted isn't even AVAILABLE due to being completely sold out everywhere, so someone somewhere needs to keep up with those Tablets and inventory because it just cost yall another big item sale. Oh yea, forgot to mention I live an hour from your store there was that also.
- AIAmber I6 days ago5.0Bonnie was very helpful today!
- RPRoy PrattNov 16, 20251.0Went in to look at a new range and price match. As of writing pickup would be the 25th for Lowe’s. Best Buy pickup is the 21st. Manager kept trying to force us to the $39 delivery onto us even though we told them we’d pick it up and used that $39 delivery to say “they can have it faster.” Yeah, and so can Best Buy. We wanted to pick it up though. Ended up going to Best Buy
- MAMax ArellanoOct 27, 20255.0Needs more customer service the stores not that big
- SMSandy MontoyaOct 26, 20255.0Carlos Quiroz from mill works is awesome!!... he's so helpful!! Hes helped us so much with the stuff we need for the house!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in San Antonio?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, and home décor.
What services does Lowe's Home Improvement provide?
Services include appliance installation, flooring installation, blinds and shades installation, cabinet and countertop installation, garage door installation, HVAC installation, and more.
What are the store hours for Lowe's Home Improvement in San Antonio?
The store is open from 6:00 AM to 10:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays, with special holiday hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services.
How can I find product information or check the status of my order at Lowe's?
You can search for products using keywords or item numbers and check your order status online by logging into your MyLowe's account or entering your order number.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any convenient nearby services to Lowe's Home Improvement in San Antonio?
Yes, nearby you'll find services such as the Blue Rhino Propane Exchange for propane needs, multiple Minute Key locksmith services for key and lock assistance, and UPS Access Point locations for courier and delivery services.
What entertainment options are near Lowe's in San Antonio?
The Palladium At The Rim is nearby, offering cinema, bar, and concert venue experiences, ideal for enjoying entertainment before or after shopping at Lowe's.
Are there dining options close to Lowe's Home Improvement store?
Yes, nearby restaurants include Mi Familia at the Rim, a Tex-Mex and Mexican restaurant, and Whataburger, a fast food burger restaurant, providing convenient dining options for customers.
Can I find other retail stores near Lowe's Home Improvement in San Antonio?
Yes, nearby retail stores include Nordstrom Rack, offering clothing and shoes, and Mattress Firm for furniture and mattresses, making it easy to combine shopping trips.