Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in San Antonio, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,366 reviews
5 stars
773
4 stars
308
3 stars
93
2 stars
44
1 star
148
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others received complaints for being unresponsive or dismissive.
Product Issues
Several customers reported problems with appliances, including faulty items and poor handling of returns, leading to dissatisfaction with the purchasing process.
Staffing Concerns
Many reviews highlighted a lack of available staff to assist customers, leading to long wait times and difficulty finding help.
Store Experience
While some customers appreciated the cleanliness and organization of the store, others noted challenges in locating items and receiving assistance.
Product Selection
Customers generally found a good selection of products, particularly for home improvement and gardening needs.
- SNSophiya NJan 1, 20265.0One of the sales guy helped me find the right thing for the backyard door. Service is good and employees are helpful.
- GSGarrett SingerDec 23, 20255.0Gift card selection was insane. Found exactly what i was looking for.
- JSJaimes SchneelochDec 17, 20251.0Called in at 5:03 PM CST to ask if the had Glass sheets in stock that they could cut. The first associate to answer after the ridiculous AI agent knew the correct answer and provided accurate information and details. I informed the associate I would be in store in less than 5 minutes. Upon entering the store on the Pro side I asked someone be paged to aid my glass cutting. An associate was paged I waited 15 minutes and received no assistance, I grabbed an associate in Doors and windows as they walked back and they happily called/paged another associate to help me. I again waited 15 minutes before calling the store again and reaching a live person after the ridiculous AI agent. The associate said she was paging another associate. I waited another 15 minutes and left the store. Lack of personnel to provide the services you offer is flat out poor customer service. Over promise and under deliver. Such a fall from Grace. Good luck in your next year.
- PAPrince Imran AkhtarDec 15, 20251.0I had an extremely disappointing experience with a recent refrigerator purchase. The unit delivered was clearly faulty and non-functional, leading directly to the spoilage of my groceries—indicating a lack of proper quality assurance or testing before sale. When I requested a replacement, one was unavailable. After choosing to cancel the order and return the faulty appliance, it took nearly days for the item to be picked up. This drawn-out, unacceptable process was an immense headache and an appalling display of poor customer service
- COCarolyn OQuinnDec 3, 20251.0I ordered a whirlpool refrigerator. My husband didn't like it because it was too small and didn't have a lock. Lowes picked it up but now they are charging my credit card for it. I have called twice about it. I don't want to pay for something that was returned and I don't know what to do about it. The pickup people didn't leave a receipt. Lowes contracts with another company to deliver and pickup. They probably have stolen both the return refrigerator and my old refrigerator because Lowes never put the the return in the computer.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in San Antonio?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, and home décor.
What services does Lowe's Home Improvement provide?
Services include appliance installation, flooring installation, blinds and shades installation, cabinet and countertop installation, garage door installation, HVAC installation, and more.
What are the store hours for Lowe's Home Improvement in San Antonio?
The store is open from 6:00 AM to 10:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays, with special holiday hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services.
How can I find product information or check the status of my order at Lowe's?
You can search for products using keywords or item numbers and check your order status online by logging into your MyLowe's account or entering your order number.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any convenient nearby services to Lowe's Home Improvement in San Antonio?
Yes, nearby you'll find services such as the Blue Rhino Propane Exchange for propane needs, multiple Minute Key locksmith services for key and lock assistance, and UPS Access Point locations for courier and delivery services.
What entertainment options are near Lowe's in San Antonio?
The Palladium At The Rim is nearby, offering cinema, bar, and concert venue experiences, ideal for enjoying entertainment before or after shopping at Lowe's.
Are there dining options close to Lowe's Home Improvement store?
Yes, nearby restaurants include Mi Familia at the Rim, a Tex-Mex and Mexican restaurant, and Whataburger, a fast food burger restaurant, providing convenient dining options for customers.
Can I find other retail stores near Lowe's Home Improvement in San Antonio?
Yes, nearby retail stores include Nordstrom Rack, offering clothing and shoes, and Mattress Firm for furniture and mattresses, making it easy to combine shopping trips.