Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a San Antonio, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,790 reviews
5 stars
1,595
4 stars
619
3 stars
211
2 stars
114
1 star
251
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees were praised for their helpfulness, while others were criticized for being unresponsive or rude.
Product Availability
Customers noted issues with product availability and pricing discrepancies, leading to frustration during their shopping experience.
Store Cleanliness
The store was frequently described as clean and well-organized, contributing positively to the shopping experience.
Installation Services
Significant complaints regarding installation services, including poor communication and delays, leading to customer dissatisfaction.
Staff Knowledge
While some staff were knowledgeable and helpful, others lacked product knowledge, which hindered customer assistance.
- ITIncoherent ThinkerNov 1, 20251.0Aisle says fans. NO FANS O LY SPACE HEATERS. Bro it's Texas. It ain't getting that cold. Come on man. It's still 80 degrees during the day. Change the sign!
- ACAndrew CarterOct 29, 20255.0Brendan was super helpful in the hardware section, he helped not only myself but other customers as well!
- PMPatrick MaloneyOct 20, 20251.0Couldn't find any associates to assist in the flooring, press the button heard the announcements for help in the flooring department waited a good five minutes nobody came pressed the button again still no one here Worst customer service.. ,
- AMAaron MendozaOct 17, 20255.0The store was clean and had what I needed. The staff were a little young and were not sure what I was talking about with the names of some plumbing parts but they were able to look it up on their phone and point me in the right direction.
- HGHenry GuillenOct 14, 20251.0Fui a comprar un microondas ya que en el departamento de electrodomésticos no pude pagar con mi tarjeta por que olvidé mi villetera pero si andava efectivo. me enviaron a servicio al cliente. En el departamento de servicio al cliente me negaron el servicio por que no andaba mi ID devido a que olvidé mi villetera.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in San Antonio, TX?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing supplies, tools, and more.
What are the store hours for Lowe's Home Improvement in San Antonio?
The store is open from 6:00 AM to 10:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday.
Does Lowe's offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering the order number or by logging into your MyLowe’s account. Email updates are also sent when your order status changes.
What are the accepted payment options at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's provide installation services for products purchased?
Yes, Lowe's offers installation services for a wide range of products including appliances, flooring, cabinets, windows, doors, and more.
Are there nearby hotels close to Lowe's Home Improvement in San Antonio for out-of-town customers?
Yes, there are several hotels nearby including Fairfield Inn & Suites by Marriott-San Antonio Brooks City Base, Holiday Inn Express and Suites San Antonio - Brooks City Base, Hampton Inn & Suites San Antonio Brooks City Base, and La Quinta Inn.
Are there dining options near Lowe's Home Improvement in San Antonio?
Yes, nearby you can find dining options such as Mambo Seafood and Sonic Drive-In, great for grabbing a meal before or after shopping at Lowe's.
Where can I get automotive assistance near Lowe's Home Improvement in San Antonio?
Nearby automotive services include AutoZone for parts and accessories, On The Road Towing for roadside assistance, Niche Custom Tinting, JJ's Auto Care for car wash and detailing, and Discount Tire for tire services.
Does Lowe's offer multilingual support for customers?
Lowe's Home Improvement provides services in English and Spanish, with in-store translation services available for other languages.