Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a San Antonio, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,985 reviews
5 stars
1,112
4 stars
411
3 stars
141
2 stars
81
1 star
240
What are people saying?
AI-generated from recent customer reviews
Product Selection
Customers appreciate the wide variety of products available, particularly in gardening and home improvement.
Customer Service
Feedback indicates inconsistent customer service, with some employees being helpful and friendly, while others are reported as rude or unhelpful.
Staff Availability
Many customers expressed frustration over the lack of staff available to assist, leading to long wait times and difficulty finding help.
Checkout Experience
The checkout process is often criticized for being slow, with issues at both self-checkout and staffed registers.
Delivery Issues
Several reviews highlight problems with delivery and installation services, particularly with third-party contractors.
- MLMichael De Luna6 days ago1.0I was extremely frustrated with the overall service. My partner had an account at Lowe's since July for rewards, and we had made several purchases to earn points for our Christmas decorations. However, when we bought our first Christmas item, we couldn’t use our points because we were told we had none. We created an account online during the purchase of our lawnmower and were assured that we were claiming points for each purchase. We consistently entered her number after every transaction, only to discover that we weren't actually earning points the entire time. We were also told we could claim points from all previous purchases, but later another associate said that wasn't true and that points could only be claimed after 30 days. If there had been an option to leave zero stars, I would have.😾
- MBMello Bear6 days ago1.0Worst Lowes ever! I’ve been a loyal and active member at Lowe’s since May of this year when my partner and I got our house. I’ve probably spend over 1,000 there. I signed up for rewards program during my first purchase or at least I thought. I had an account and been entering my phone number every time I checked out but I haven’t received any points until today! Only reason I found out about this was I finally asked if I could use my points that’s when the Lowes representative told me I’m signed up but not really; What does that even mean!? Then I was told “only my receipts for the past 30 days would count!” So many time I have checked out and had assistance and not one representative told me I wasn’t receiving points! Another complaint is a lot of the representative are incompetent, a few months ago, I was painting furniture and was asking a Lowes representative about sanding and they suggested 120 sander and no I definitely needed an 80! There’s been other questions I had and everyone I spoke to is so unhelpful! I’m so disappointed and truly P.O.!
- ACAnthony ColemanNov 16, 20254.0We hard a Very hard time with Juan yesterday regarding lumber questions. Juan could not tell us if anyone was available to cut, and refused to call or ask anyone simply saying "there's no one to call and sorry idk" when pressed to call Anyone to find out the answer, he refused. I just spoke to David in customer service who listened, apologized for Juan, and answered our simple question of when the lumber people would be available. Thank you David, please retrain Juan, who sucks.
- SBShelbi BallewNov 7, 20251.0Beware Lowe’s delivery and installation. I Ordered a washer and dryer through Lowe’s to have it delivered and installed. Checked multiple times at Lowe’s and with customer services that they would call my mom since I would be at work. They instead called my number and now are saying they have to reschedule after all the effort of making sure they call her number. Delivery driver Adrian (I believe) was unhelpful said he knocked on my door and waited 15 minutes which is a lie because my mom was there and heard nothing. He also texted me saying he needed a gate code so I asked how he got in which he said someone let him in which is very unlikely for my apartment complex. Just a heads up if you get a delivery from Lowe’s make sure you don’t have work because they will do absolutely nothing that you ask. My experience with Lowe’s and their customer service team is horrible and next time I’m gonna go with Home Depot with my purchasing needs. Customer service was very rude and unhelpful to me and my poor mom.
- RFRonald FosterNov 1, 20252.0Lowe’s has just about everything you could possibly need for home improvement — from lumber and lighting to garden supplies and appliances. The store is well stocked and organized, making it easy to find what you’re looking for. Unfortunately, the one thing that’s consistently hard to find is help. Employees are few and far between, and when you do track someone down, they often seem rushed or disinterested. The checkout experience isn’t much better — long lines if there’s an actual checkout attendant or a unattended self checkout registers make it frustrating after an otherwise smooth shopping trip. In short, Lowe’s has the inventory of a great home improvement store, but it’s missing the helpful employees and checkout clerks that would make the experience complete.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in San Antonio?
You can find a wide range of hardware and home improvement products including paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, garden equipment, bathroom storage, and more.
What are the operating hours for the Lowe's Home Improvement store on Bandera Road?
The store is open from 6:00 AM to 10:00 PM Monday through Saturday and from 8:00 AM to 8:00 PM on Sundays. Hours may vary on holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account; email updates will notify you of any changes.
What brands are available at Lowe's Home Improvement in San Antonio?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Weber, Kitchenaid, and many more trusted names in home improvement products.
Are there any nearby places where I can get my keys duplicated or repaired?
Yes, minuteKEY and Minute Key, both key and locksmith service providers, are located near Lowe's for convenient key duplication and repair.
What nearby stores offer furniture, in case I want to shop for home furnishings after visiting Lowe's?
Mattress Firm and Factory Mattress are nearby furniture stores where you can shop for mattresses and other home furniture items.
Is there a place close to Lowe's where I can exchange propane tanks?
Yes, Blue Rhino Propane Exchange is located nearby for easy propane tank exchanges, which can be useful if you're purchasing grills or outdoor equipment at Lowe's.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Does Lowe's provide installation services for home improvement products?
Yes, Lowe's offers various installation services including appliances, flooring, cabinets, doors, windows, blinds, HVAC, roofing, and more to help complete your home projects.