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Extra Space Storage
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Extra Space Storage

4.7
(103 reviews)

About

Self-Storage FacilityPublic StorageMoving Supply Store
Store your belongings at Extra Space Storage on 14657 Potranco Rd in San Antonio, TX today! Our large selection of storage units, exceptional security, covered loading bay, wide drive isles and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
14657 Potranco Rd, San Antonio, TX
78253, United States

Hours

Reviews

4.7
103 reviews
5 stars
96
4 stars
0
3 stars
1
2 stars
0
1 star
6
  • IB
    Irene Bruce
    Feb 16, 2026
    5.0
    Alberto was amazing. He was very kind and honest. He had the best interest in what we were looking for. He never pressured us and the process was very smooth. I highly recommend storing your stuff here. The units are clean and well taken care of.
  • JG
    Jose Garcia
    Feb 13, 2026
    5.0
    Alberto the manager was great in helping us find everything I needed. Was very knowledgeable and respectful will definitely becoming back.
  • LR
    Lauren Rodriguez
    Feb 7, 2026
    5.0
    Alberto was so amazing!! I truly appreciate his help. He reached out to me before I even walked in and made sure he was ready for me first thing in the morning. He went above and beyond to provide exceptional service. Thank you Alberto. Whoever is reading this he deserves lunch his next shift!😎
  • BG
    Brent Garrow
    Feb 4, 2026
    3.0
    Be aware the total cost rises significantly depending on unit size, which floor, insurance and lock. Also the online 50% off, will only be effective for 1-3 months. They can raise the rates with 30 day notice and rates get increased frequently. If you want to get first month free, you need to pay full price. The place was clean and the onsite person was very friendly and helpful. No military discount.
  • CD
    Celeste D
    Jan 21, 2026
    1.0
    Very disappointed with the service at this facility. While the location and storage unit size are fine, the way the contract and price increase were handled is extremely frustrating. I understand that prices increase over time, but our unit rate doubled once our six-month contract ended—from $60 per month to $120 per month. What makes this more concerning is that when I asked what the same size units are currently renting for, I was told new customers are paying around $84, or even $40-something with an online promotional rate. This feels like an aggressive and unfair price increase for existing customers. When we first signed the contract, we were told there would be an increase, but nothing close to this. Six months later, the rate doubling does not feel reasonable or ethical. It was also explained to us that we are now in a month-to-month contract and our monthly storage rate can potentially continue to increase each month moving forward. They offered to come down $20 which means our storage would be $100 plus an $11 entrance fee…still making this a $50 increase. I requested to speak with someone in person about this and asked if there was a supervisor or corporate office I could contact, only to be told that they do not offer that option. We will be giving our notice and would not recommend this storage facility. While the location is convenient, knowing your rate may double after six months, and each month after that is not a good experience.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.

Brand Certified Facts from Extra Space Storage

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Certified March 01, 2026Yext Knowledge Graph
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