Extra Space Storage

Reviews

• IA

  Ignacio Aguinaga

  3 days ago
  1.0
  To be honest, I'm beside myself with our experience so far. We rented the unit and began moving in. When we left to go and get a 2nd load, the manager Devon called me and said that he went into our unit and saw a jar of peanut butter and a loaf of bread, and because of those he just does not want to rent to is anymore. He stated that food isn't allowed to be stored in the unit and that was a lease violation. Therefore we had 24-48 hours to move out...when we hadn't even finished moving in!! I told him that we weren't going to leave the food in there, and that it was just for us to eat while working and we intended to take it with us at the end of the day. He then stated that's because of the peanut butter and loaf of bread he just doesn't know what else we will be storing there, and therefore does not want to rent to us anymore. My wife then got on the phone and asked to speak to somebody above him or ask for their contact info because that just didn't make any sense the reason was ridiculous. It would be understandable if he had just given us a call to say "hey y'all can't keep food in there you guys, just make sure ya'll take it out".....but to evict us...seems crazy!! So anyways he refused to give us his superiors contact information. This is just not how things should go at all so no I do not recommend this place at all if I could leave zero Stars I would but I had to leave one. In addition to that we wasted money because I'm not sure that they're going to refund anything for us and to do our current situation that's just so wrong and we simply cannot afford it. I'm still as I type this trying to figure out where to move or things. He did give us a few more days to figure it out but still we are very unsatisfied and very baffled and of course upset with the treatment we've received!
• AF

  Arnie Flores

  Dec 31, 2025
  5.0
  Thanks to Devin for fixing me up with 2 storage units on short notice!
• RH

  Rose Hassan

  Dec 22, 2025
  5.0
  The staff at the front desk have always been polite and helpful, especially Ismael who went out of his way to thank me for being a long time client.
• JM

  James McLaughlin

  Dec 12, 2025
  1.0
  they keep jacking up the rate at ridiculous jumps! Be wary Edit: Hi all, as you see with their reply, I did call them. Their business model is to get you in a low rate and they will jack it up almost double what you were paying. On the call they will haggle with you. Do not fall for the initial get you in price.
• E_

  E M i L Y N __M

  Dec 9, 2025
  5.0
  We've had a great time with the phone staff. Devin was the most helpful & very good at explaining procedures. My two storages were rented under extremely short circumstances & the Encino commons location was very easy to work with. The gate offers two options of code entry. The layout is easy to navigate, the location is clean. We had access that wasn't 24hrs however we'd still keep our business with extra space storages if the need were to arise. Mind you we needed these two storages before Thanksgiving & the online leasing come through. Thank you so much to the staff for your kindness! 💚

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