Extra Space Storage

4.8
149 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply Store
Store your belongings at Extra Space Storage on 5601 NW Loop 410 in San Antonio, TX today! Our large selection of storage units, drive up access, exceptional security, ADA compliant, deliveries accepted, parking spaces, security access to your floor only, kiosk, wide drive isles, electricity available, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

  • Credit cardAvailable
  • DebitAvailable

Location

Extra Space Storage
5601 NW Loop 410, San Antonio, TX
78238, United States

Hours

Reviews

4.8
149 reviews
5 stars
133
4 stars
8
3 stars
2
2 stars
1
1 star
5

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are consistently described as friendly, helpful, and professional, with many specific mentions of employees like Aiyanna, Steven, and Hector providing exceptional service.

Facility Condition

The storage facility is noted for being clean, well-maintained, and secure, contributing to a positive customer experience.

Affordability

Customers appreciate the reasonable pricing and affordability compared to other storage options, making it a popular choice.

Accessibility Issues

Some customers reported issues with office hours and accessibility, particularly regarding late office closures and difficulties in reaching management.

Security Concerns

There are serious concerns raised about security, including reports of break-ins and inadequate communication regarding safety issues.
  • CM
    Celia Macias
    Oct 29, 2025
    5.0
    Office personnel were courteous, friendly, professional and went out of their way to accommodate me. Kaylee had started the paperwork earlier in the afternoon. When I called again to finish taking care of the paperwork I was stopped in the U-Haul on the side of the road 600 miles away. It was raining, 5:00 p.m almost closing time and I still had to find a hotel. Hector handled everything in minutes so that when I pulled in 2 days later, I went straight to my storage unit. A friend and I unloaded and left when finished.
  • JG
    judith garcia
    Oct 24, 2025
    5.0
    Rachel was a gem. From the beginning of this journey it was effortless. I only stayed about 3 months with this storage space but everything was fairly easy, affordable and convenient. Overall a great experience I would recommend this place to anyone who needs a place to store their keepsakes.
  • FZ
    Frank Zamora
    Sep 29, 2025
    5.0
    Great customer service
  • LD
    Levi Daman
    Sep 4, 2025
    4.0
    They can use a walking gate out the facility the one on the other side doesn't make sense to use.
  • MJ
    Malayah Johnson
    Sep 2, 2025
    5.0
    Love it here 10/10 recommended! Aiyanna is the greatest worker there great service!! đź«¶ she needs a raise

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.