Business Details
About
Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 5611 Lone Star Parkway in San Antonio, TX today! Our large selection of storage units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, covered loading bay, deliveries accepted, multiple entrance/exit gates, parking spaces, elevator access, security access to your floor only, military discount, wide drive isles, commercial tenants, solar site, Wifi available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.8
836 reviews
5 stars
784
4 stars
19
3 stars8
2 stars6
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, particularly Raul, Meghan, and Alexandra, received high praise for their friendliness, helpfulness, and professionalism.
Facility Issues
Multiple reviews highlighted problems with climate control, including broken A/C and pest issues, leading to dissatisfaction among customers.
Pricing Concerns
Customers expressed frustration over significant rent increases and perceived bait-and-switch tactics regarding promotional rates.
Cleanliness
The facility was generally noted as clean and well-maintained, contributing positively to customer experiences.
Accessibility
Customers appreciated the ease of access to their storage units and the straightforward process of renting.
- RGRoss goreNov 11, 20255.0Connie was amazing! Helped me out with getting my first ever storage unit! Extremely detailed and informative! 🙌
- BPBeatrice ParralesNov 8, 20255.0Connie is amazing! Answered all of our questions and made the process seamless.
- RSRoss SampleNov 6, 20251.0If you want to pay for a sense of security, its great spot. But only for a SENSE of security. They do that a great job of making you pay too much for that. Had my storage unit broken into, and you'd think well they have a million cameras, custom codes,etc. It should be a fool's errand to do something about it. Nope. The system that monitors those codes just doesn't work sometimes? Particularly when someone broke into my storage unit tossed open everything and took whatever they wanted.
- RZR ZNov 6, 20251.0I am not sure how this establishment has such a high google rating. I have experienced everything other reviewers stated here in previous negative reviews and more. My fault for falling for the advertised move in specials and non-existent amenities... the best deal is not always in black and white. Almost 300 a month for a storage that doesn’t stay cool? Only 2 moving dolly/carts in the whole facility - which are usually used at the same time by one party. When they’re not - good luck running around the 3 floors looking for them, not exactly what you want to be dealing with when you’re already exhausted from moving. Don’t bother asking the front office staff to help, they’re going to tell you that they can’t help you have to wait however long for the only two carts to be free. This is NOT 24 hour access like the side of the building says…. Apparently you have to specifically ask for that LUXURY on top of the almost $300 a month rent. The back lights in the loading area wouldn’t turn on at night so it was completely pitch black when I tried to move in. BUGS! $60 late fees - but much much worse than that you can’t get any response from staff here. I was told they tried to call me back… I don’t show that on my end. I asked for an email response about my account so I could at least have proof of being contacted or not… still nothing. I’ve called customer service SINGLE EVERY DAY since last week. I was told my issue would be escalated to district on Monday - STILL NOTHING today (Thursday). Today, I’m told it will now be escalated to the district MANAGER (I guess that’s more important). There is no customer service here, I’m not sure why they responded to the reviews here with a phone number to call for a resolution. When and if my issues are resolved I will update my review- if I don’t, at least you can be better informed and learn from my mistake.
- BTBoris TarasenkoOct 31, 20255.0Raul was fantastic and thorough! He explained everything I needed to know in a simple and easy way. The promotions that they were running at this location were phenomenal. I highly recommend this place for all your storage needs! 10/10 would store with this location again!
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves San Antonio residents near Far West Side.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near the intersection of Lone Star Pkwy and Alamo Ranch Pkwy.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Are moving carts or dollies provided?
Nearly all Extra Space Storage facilities that offer indoor storage units with access through a hallway have push carts. If you need a push cart to transport your belongings, please let the facility manager know, and they will be happy to assist you.
Do you offer indoor storage?
Yes! Indoor storage units are a popular option at Extra Space Storage. These units are located in a building structure and provide a protected, enclosed space to store your belongings. Many prefer this type of storage due to the extra layer of separation from the outdoor elements.
What are the hours of operation for Extra Space Storage in San Antonio?
Extra Space Storage is open daily from 6:00 AM to 10:00 PM, including weekends.
Does Extra Space Storage offer climate-controlled storage units?
Yes, most Extra Space Storage facilities offer climate-controlled units to protect temperature-sensitive items.
Can I rent a storage unit online at Extra Space Storage?
Yes, you can reserve your storage unit online and get up to 40% off by renting online today.
What types of payment does Extra Space Storage accept?
They accept American Express, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Are moving and packing supplies available at Extra Space Storage?
Yes, they offer a variety of moving and packing supplies, including boxes, available for purchase online and at local facilities.
What are the gate access hours for Extra Space Storage?
Gate access is available daily from 6:00 AM to 10:00 PM, allowing you to access your storage unit anytime during these hours.
Where is Extra Space Storage located in San Antonio?
It is located at 5611 Lone Star Parkway near the intersection of Lone Star Pkwy and Alamo Ranch Pkwy.
What nearby restaurants can I visit around Extra Space Storage after dropping off my belongings?
You can visit nearby restaurants such as Birrieria y Taqueria Lopez, Brisketeria (barbecue and Mexican cuisine), El Gran Pajaro, or KFC for a quick meal.
Are there places nearby where I can get coffee or smoothies near Extra Space Storage?
Yes, Dutch Bros Coffee and Tlayudas Oaxaquenas La Chaparrita smoothie and juice bar are conveniently close for coffee or refreshing drinks.
What nearby services can assist me with locksmith needs or vehicle access when visiting Extra Space Storage?
San Antonio Rekey and Auto Lock Repair San Antonio TX are nearby locksmith services that can help with keys or lock issues during your visit.