Brand Certified
Lowe's Home Improvement
4.1(1906 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
5301 Sherwood Way, San Angelo, TX
76904, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(325) 942-3100
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/TX-San-Angelo/0090
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in San Angelo, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
1,906 reviews
5 stars
1,016
4 stars
426
3 stars
199
2 stars
82
1 star
183
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, rude management, and difficulties with warranty claims.
Delivery Issues
Many customers reported significant problems with delivery, including delays, miscommunication, and unprofessional delivery services.
Product Availability
Customers expressed frustration over inconsistent stock levels and mispriced items, leading to dissatisfaction with their shopping experience.
Helpful Staff
Despite negative experiences, some customers praised specific employees for their helpfulness and knowledge, particularly in the paint and appliance departments.
Store Cleanliness
The store was generally noted as clean, but some customers mentioned issues with organization and product placement.
- RBRussell Bliss6 days ago1.0Literally have had so many order delays last one job was delayed over a week and a half Due to half of the material being delivered in the other half not being then when they finally delivered, they were still missing half of the half then they finally delivered that three days later now most recent one ordered same-day delivery. I’m on the sixth day of waiting and the only option is to cancel the entire order and wait another day for them to deliver it. I’m like what this is crazy. Lowe’s Massive thumbs down
- MMMike ManclarkFeb 20, 20265.0Great grocery store and hardware store you can find just about anything here and everyone that works here is fantastic
- BBBrian BarbeeFeb 14, 20261.0My company spends a considerable amount of money at this store monthly. Went in to exchange a water pump that was a month old. Was treated like a second class citizen. Basically run out of the store. Told I would need to take it up with the manufacturer. Called customer service, they confirmed it had a 90 day replacement. The called the store and told the manager. Returned and was told it probably would not work. Scanned the item, inserted my credit card and I had a refund. Wow!!!!
- MCMichelle ChurchFeb 6, 20261.0My Mother In Law purchased a brand new washer and dryer. Didn’t work after the first load, called and explained the situation.Blamed the manufacturer and made her call then to fix. Faulty mother board. No customer service! Lowe’s is definitely going down hill for sure!!! Don’t buy any appliances here. Pay a little more and get better service. Definitely not worth the headache and aggravation!! Store manager never even got back to us. Terrible customer service!
- HWHeather WilliamsJan 21, 20261.0Don’t even want to give them one star as I will never step foot in Lowe’s again after being lied to. When trying to get things right, I experienced a very rude store manager that refused to come and talk to me when I asked to speak to her! What is even worse is the general manager Hailey Valenzuela refused to come speak to me as well. Needless to say, I lost $200.00 worth of groceries from trying to get things handled all day long with this store. They have horrible customer service and don’t even care. I could not believe I was treated that way over something that was the store’s fault. Never fear though because their competitor Home Depot came through for me with great customer service when I went to them in tears from what just happened at Lowes. They got me the same refrigerator I was going to get at Lowes for even less!! I have been a very loyal customer to Lowe’s buying many appliances and other things from them but will no longer give them any business. Buyers beware! Don’t take their word that they have appliances in stock and don’t trust the delivery dates either!! Just be aware too that the number the “owner” responds with doesn’t do any good to help with getting a complaint filed or taken care of! All the way around poor customer service with caring at all is all you are going to get!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in San Angelo, TX?
Lowe's offers a wide range of products including appliances, tools, flooring, paint, outdoor and gardening equipment, bathroom and kitchen supplies, decking, grills, lumber, and home décor.
What are the operating hours for Lowe's Home Improvement in San Angelo?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM, with holiday exceptions.
Does Lowe’s in San Angelo offer in-store pickup and delivery services?
Yes, Lowe’s offers both in-store pickup and delivery for customer convenience.
How can I check the status of my order placed at Lowe’s?
You can check your order status online by entering your order number or logging into your MyLowe’s account and you will receive email updates about your order.
What is Lowe’s return and exchange policy?
Most items can be returned within 90 days. Items purchased online can be returned via shipping or in-store with proof of purchase at the customer service desk.
What payment options are accepted at Lowe’s Home Improvement in San Angelo?
Lowe’s accepts major payment methods including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at the San Angelo Lowe’s store?
Yes, Lowe’s provides various installation services such as appliances, flooring, doors, windows, HVAC, and many more to support your home improvement projects.
What nearby food options can I consider when visiting Lowe’s in San Angelo?
Nearby food options include Dairy Queen, McDonald's, Wendy’s, Panda Express, Starbucks, and Crumbl Cookies, perfect for grabbing a meal or snack before or after shopping at Lowe's.
Are there banks or financial services close to Lowe’s in San Angelo?
Yes, First Convenience Bank and Jackson Hewitt Tax Service are nearby, which can be convenient if you need banking or financial advising while visiting Lowe’s.
How can nearby services like Minute Key help customers visiting Lowe’s Home Improvement?
Minute Key offers key and locksmith services close to Lowe’s, which is helpful if you require key duplication or lock-related services while in the area.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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