Business Details
About
Furniture StoreHome FurnitureChairsCustom FurnitureLa-Z-Boy
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Location
Hours
Reviews
3.9
366 reviews
5 stars
210
4 stars
56
3 stars
20
2 stars
17
1 star
63
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers praised the knowledgeable and helpful sales staff, particularly mentioning Elva and Stella for their exceptional service.
Product Quality Issues
Multiple reviews highlighted significant concerns with the quality and functionality of the furniture, including defects and poor durability.
Customer Service
There were numerous complaints about poor customer service, particularly regarding communication and responsiveness after the sale.
Delivery Delays
Many customers reported long wait times for delivery and lack of updates on their orders, leading to frustration.
Pricing Concerns
Several customers felt that the prices were too high for the quality of the products received.
- GCGary Clarke4 days ago1.0We purchased 2 Leather Reclina-Rocker chairs. They were not cheap in terms of price but they are cheap in terms of quality. Even though the chairs are not used often the leather is very thin and started to show wear almost immediately. The framework is cheap wood with very rudimentary construction. The chair was made in Mexico. I would not recommend La-Z-Boy furniture.
- TATabitha AmbroseJan 3, 20265.0We had a great experience shopping for a new recliner. Elva was a fantastic help!
- BLBradley LawsonJan 1, 20265.0Our experience with La-Z-Boy in Round Rock was a pleasure from start to finish. My wife and I are both very tall, so finding a recliner that fit us comfortably was a challenge. After a lot of searching, I came across the Redwood Recliner at La-Z-Boy. I called ahead to confirm showroom availability, then drove down to Round Rock to see the chair in person and meet Allison. The sales experience was refreshingly low-pressure. Allison was kind, knowledgeable, and patient, taking the time to answer all of my questions. After comparing a few models, I confidently purchased a brown Redwood Recliner that our entire family absolutely loves (including our pup!). Thank you to the La-Z-Boy Round Rock team for carrying a recliner that works so well for tall folks and for making the purchasing and delivery process so easy. We’ll definitely be back if we ever need another chair or additional furniture.
- BRBrandon ReiserDec 28, 20255.0Elva is AWESOME. Go see her and she will help and very honest. Couldn't ask for better service.
- JDJennifer DDec 27, 20251.0While service in the store was fine, the customer experience afterwards was horrendous. There were significant issues with build and functionality of two recliners which were reported on the day of delivery. We phoned multiple times and left messages with CS agent, and her manager which went unreturned. Called Manager of RR store who sent us back to customer support. Emailed support 10+ times and received short 1-2 word responses with no offer to schedule repair. We asked to return with tags for full refund after this awful experience and were denied. We have been left with 2 recliners that were delivered with holes at seams, incorrectly sewn, and are breaking down already(6 weeks after delivery), and STILL haven’t resolved the issue with customer service. We expected better service. We will never buy from LaZBoy again and would advise others against purchasing from here as well.
Frequently Asked Questions About La-Z-Boy Round Rock
What types of furniture does La-Z-Boy Round Rock offer?
La-Z-Boy Round Rock offers recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, and sleepers that are customizable to match your unique style.
Where is La-Z-Boy Round Rock located?
The store is located at 100 Bass Pro Drive, Round Rock, TX 78665, USA.
What are the store hours for La-Z-Boy Round Rock?
La-Z-Boy Round Rock is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Does La-Z-Boy Round Rock offer delivery services?
Yes, La-Z-Boy Round Rock provides delivery services for purchased furniture.
What payment methods are accepted at La-Z-Boy Round Rock?
They accept American Express, Discover, MasterCard, and Visa for payment.
Is proof of COVID-19 vaccination required to shop at La-Z-Boy Round Rock?
No, proof of vaccination is not required to visit or shop at La-Z-Boy Round Rock.
How can customers contact La-Z-Boy Round Rock by phone?
Customers can reach La-Z-Boy Round Rock at +1 512-813-0648.
What is the official website for La-Z-Boy Round Rock?
Their official website is https://www.la-z-boy.com where you can browse products and find more information.
What nearby places can I visit before or after shopping at La-Z-Boy Round Rock?
Nearby, you can visit Wendy's for a quick meal, the Texas MedClinic for medical needs, or shop at Banana Republic Factory for clothing and fashion accessories.
Are there other furniture stores near La-Z-Boy Round Rock?
Yes, there are other furniture stores nearby including another La Z Boy and La-Z-Boy of Round Rock.