Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Rosenberg, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,666 reviews
5 stars
945
4 stars
358
3 stars
130
2 stars
59
1 star
174
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees were praised for their helpfulness, while others were criticized for being unresponsive or rude.
Product Availability
Issues with product availability and order fulfillment, including delays and incorrect stock information.
Store Cleanliness
Concerns about store cleanliness and organization, with reports of cluttered aisles and unsanitary conditions.
Employee Attitude
Inconsistent employee attitudes, with some being friendly and helpful, while others were noted for being dismissive or unhelpful.
Management Issues
Several reviews pointed to management problems, including poor handling of customer complaints and lack of accountability.
- BBBptorp6 days ago1.0Staff was very dismissive despite me wanting to exchange a defective product that I bought from Lowes, refused to even sell me a display copy despite two other Lowes having no issue doing so. I bought a snowman yard decoration at my local Lowes (Katy location), when I got to assembling it one of the parts was warped and broken. When I returned to buy another snowman and return the broke one it was all sold out, including the display one. It's important to note that this item was also sold out online and wasn't available for pickup either. An employee at the Katy one told me to check this location (Rosenberg) instead and get that one as long as I was okay with it being with the display one. I arrived there and the staff told me they could not sell me the display one for some reason, even when I explained the situation of wanting to exchange that one for my defective one, but they kept refusing to sell and were overall very dismissive to me. I ended up calling the Lowes Sugar Land and they were able to sell me the display copy with no issues, amazing customer service from that location. Overall avoid this location and just take the extra 15 minutes to go to the Sugar Land location instead for a way better time and service.
- KPKen PinkstonNov 7, 20255.0Staff was wonderful
- JPJohn PellaOct 22, 20255.0Always like Lowes. I have never had service, product or time issues while there. They run some good sales so I keep an eye open for items I need.
- TGTravis GilmoreOct 20, 20253.0Thire sale wasn't updated at the check out took forever for them to get it right but the staff was friendly
- SRsrikanth rSep 18, 20251.0This was by far the worst customer service I’ve experienced at any store in the area. I waited 35 minutes in the online payment line, only to be told I still had to wait even longer.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Rosenberg offer?
Lowe's Home Improvement offers hardware products, construction needs, paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and installation services among others.
What are the store hours for Lowe's Home Improvement in Rosenberg, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary with some closures.
Does Lowe's in Rosenberg offer delivery and in-store pickup options?
Yes, Lowe's offers both in-store pickup and delivery services to its customers.
How can I check my order status at Lowe's Rosenberg store?
You can check your order status online by entering your order number or by logging into your MyLowe's account if you have one. Email updates will be sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
How can I return or exchange items purchased at Lowe's Rosenberg?
Most items can be returned within 90 days. Online purchases can be returned by starting a return online, while in-store returns require proof of purchase at the customer service desk.
Are there any language support options available at Lowe's Rosenberg?
Lowe's offers services in English, Spanish, and in-store translation services for other languages.
What nearby places can I visit before or after shopping at Lowe's?
Nearby you can visit dining options like Wendy's and Waffle House for a meal, or stop by the Days Inn by Wyndham Rosenberg or Motel 6 if you need accommodations.
Is there a propane exchange service near Lowe's Rosenberg?
Yes, Blue Rhino Propane Exchange is located nearby for convenient propane exchange services.
What automotive services are available near Lowe's Home Improvement in Rosenberg?
Nearby automotive services include AutoZone Auto Parts and Speedy Stop, which offers gas, convenience store items, and car wash services.