Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Rockwall, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,469 reviews
5 stars
762
4 stars
324
3 stars
115
2 stars
65
1 star
203
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of staff, there were numerous complaints about rude service and long wait times for assistance.
Product Availability
Customers appreciated the variety of products available, but some expressed frustration over inconsistent pricing and stock issues.
Return Policy
Several reviews highlighted dissatisfaction with the strict return policy, particularly regarding time limits and lack of flexibility.
Store Cleanliness
The store was generally noted for being clean and well-organized, making it easier for customers to navigate.
Staff Knowledge
While some staff members were recognized for their knowledge and assistance, others were criticized for being hard to find or unhelpful.
- FSFrank ShinnNov 8, 20255.0Nice store kept nice and clean friendly staff
- MCMonica CappadonnaNov 6, 20251.0Don’t expect any help
- CMC MackeyOct 30, 20255.0As a real estate professional, I visit quite a few Lowes in the DFW area… Thanks to Ester, Debra, Kris, Colin, Gilbert, and Kevin - they have made this location my new favorite! Pro - or not, they went above and beyond to make sure I had what I needed for my project, never made me feel rushed or pushed aside because it was closing time, and helped me make sure I got the best price!! You truly have an amazing team out here! I can’t wait to become the new “regular”!! Thank you everyone!!
- RPRobert (Hargis Custom Painting)Oct 21, 20255.0Was a great experience Pete I the molding and trim department put off his lunch to help us even wrapped our trim pieces to keep dry during a dwn pour of rain gd help is hard to find
- AMAbigail McBrideOct 14, 20251.0They mark their mistake, "oops, or mis-tint paint up $20-50+ more than the surrounding lowes who all seem to use the same consistent pricing guide on mis-tint paint. Huge bummer driving out here expecting they followed the same pricing as the 3 stores in surrounding areas. Every other lowes I have been to follows $2-$50 for mis-tint paint depending on size... Typically a gallon is $15....here they were $35....and the 5 gallon that is typically $50 was marked at $130.... So disappointed. Expected more coming out to Rockwall...definitely did not expect inconsistent pricing. Won't be back.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Rockwall, TX?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Rockwall, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sundays from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on some holidays like November 27 and December 25.
Does Lowe's in Rockwall, TX offer delivery and in-store pickup options?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You'll also receive email updates if your order status changes.
What are the payment options accepted at Lowe's Home Improvement in Rockwall?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any installation services offered by Lowe's in Rockwall?
Yes, Lowe's offers various installation services including appliances, cabinets, flooring, doors, garage doors, generators, lighting, and more.
Can Lowe's customers in Rockwall recycle items at the store?
Yes, Lowe's provides recycling services for electronics, light bulbs, and batteries.
What nearby places can customers visit when shopping at Lowe's in Rockwall, TX?
Customers can visit nearby places such as Target for additional shopping, Onassis Greek Taphouse and Kitchen for dining, and the nearby Children's Park for family outings.
Are there automotive-related services near Lowe's Home Improvement in Rockwall?
Yes, nearby automotive services include NTB - National Tire & Battery for tire and battery needs, Kwik Kar Oil Change and Auto Care for vehicle maintenance, and Horizon Car Wash for car cleaning.
How can nearby locksmith services assist customers shopping at Lowe's in Rockwall?
Multiple nearby locksmiths like minuteKEY and Minute Key can help customers with key duplication and lock services, making it convenient for home improvement and security needs.