Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Rockwall, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,482 reviews
5 stars
772
4 stars
326
3 stars
116
2 stars
65
1 star
203
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff varies; while many customers praised helpful and friendly associates, others reported rude service and long wait times for assistance.
Store Cleanliness
Customers consistently noted that the store is clean and well-organized, making it easy to shop.
Product Availability
While many found the store well-stocked, some customers expressed disappointment with inconsistent pricing and product availability.
Return Policy Issues
Several reviews highlighted frustrations with the return policy, particularly regarding time limits and lack of flexibility.
Positive Experiences
Many customers shared positive experiences with specific employees who went above and beyond to assist them.
- CAChris Alosi1 day ago5.0Found what I needed for a shower head upgrade.
- KWKristen Walbert1 day ago1.0Currently still on hold for over 50 minutes after a sales associate told me they would not refund my pick up that I got a message about that was “picked up” on the 6th when I had until close of the 7th to pick it up. I said ok then I will pick it up. They said that wasn’t a possibility either
- AFAnthony FresquezDec 28, 20255.0Always friendly and helpful. Richard was very knowledgeable and helpful.
- WAWill I amDec 17, 20255.0Store very clean and easy to shop. Staff was helpful and in good spirits.
- LSLuke SkywalkerDec 6, 20255.0Snow and Joannie were a great help today and I had some pretty obscure hard to find items. They helped me with ease. They were super sweet as well. Pointed me in the right direction. Knew the aisles like breathing air.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Rockwall, TX?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Rockwall, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sundays from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on some holidays like November 27 and December 25.
Does Lowe's in Rockwall, TX offer delivery and in-store pickup options?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You'll also receive email updates if your order status changes.
What are the payment options accepted at Lowe's Home Improvement in Rockwall?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any installation services offered by Lowe's in Rockwall?
Yes, Lowe's offers various installation services including appliances, cabinets, flooring, doors, garage doors, generators, lighting, and more.
Can Lowe's customers in Rockwall recycle items at the store?
Yes, Lowe's provides recycling services for electronics, light bulbs, and batteries.
What nearby places can customers visit when shopping at Lowe's in Rockwall, TX?
Customers can visit nearby places such as Target for additional shopping, Onassis Greek Taphouse and Kitchen for dining, and the nearby Children's Park for family outings.
Are there automotive-related services near Lowe's Home Improvement in Rockwall?
Yes, nearby automotive services include NTB - National Tire & Battery for tire and battery needs, Kwik Kar Oil Change and Auto Care for vehicle maintenance, and Horizon Car Wash for car cleaning.
How can nearby locksmith services assist customers shopping at Lowe's in Rockwall?
Multiple nearby locksmiths like minuteKEY and Minute Key can help customers with key duplication and lock services, making it convenient for home improvement and security needs.