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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Richardson, TX, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,690 reviews
5 stars
989
4 stars
360
3 stars
144
2 stars
52
1 star
145
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being rude or unhelpful.
Delivery Issues
Numerous complaints about delivery problems, including missed deliveries and poor communication regarding order status.
Store Cleanliness
The store is generally reported as clean, contributing positively to the shopping experience.
Product Availability
Customers noted a good selection of products, but some experienced issues with items being out of stock or incorrect orders.
Return Policy
The return process has been criticized for being strict and unaccommodating, leading to customer frustration.
- ABAmanda L BrysonDec 23, 20255.0Usually go to different location but I stopped in here because it’s close to my work. I was greeted and asked if I could be helped with anything while doing my last minute gift search by 2 different friendly employees. I was shocked. The other location I go to I usually get ignored and have even been told “I dunno. Go ask someone else they may know. This isn’t my section” I’ll never ever go to another Lowe’s but this Richardson location again! Thank yall so much!
- SCSusan CallicottDec 19, 20255.0Beautiful plants.
- SAstephen annisDec 18, 20255.0Stephanie was very helpful. I was looking for a certain type of lightbulb and she found it for me. Plus she took it over to lamp and made sure it worked before I left. Just great all-round customer service.
- TEThe Body EditorNov 29, 20251.0I've dealt with this location twice, and both times have been horrible and have cost me money for NOTHING. Last year, bought a clearance garland online that stated in the product headline it was for outdoor use. When I went to pick it up, I saw on its packaging it was only indoor rated. I tried to return due to false advertising, as I bought specifically for outdoor use, and the associate just kept repeating "final sale" as if that was an appropriate answer. I asked for a gift card for its value - SOMETHING - since I couldn't use it. Nothing. I ended up donating it, since I could not use it. Fast forward to this weekend when I ordered a delivery for firewood, as while I've avoided this location since then, it was the only one nearby with it in stock. Got 5+ automatic text notifications it was on its way, and I had added specific delivery instructions to make it easy, plus my cell phone number. Never got a call or text from the driver. I got a refund notification instead. They had the nerve to keep the delivery fee when there was no indication delivery was even attempted, especially since I had been at home anticipating the delivery. I called Lowe's customer service (national support), and they couldn't even get a hold of the manager to find out what happened and why my delivery was refunded without explanation. I normally love Lowe's, but I will never shop at this location again, even if that means going to a competitor to find what I'm looking for in stock. Horrible.
- MMMatthewNov 28, 20251.0They never have any carts in the lumber section. Ever. Not a single time have I been here and not had to walk out into the parking lot myself to find a lumber cart. The workers here are lazy and the managers obviously dont hold things to standard. I go to lowes at least once a day, and I absolutely hate co.ing to this lowes
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Richardson, TX?
You can find a wide range of products including appliances, bathroom supplies, building supplies, electrical, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage, tools, and more.
What are the operating hours for Lowe's Home Improvement in Richardson?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there any nearby places to grab food near Lowe's in Richardson, TX?
Yes, nearby food options include Cdlu, TJ's Dawg House, Pizza Hut Express, Panda Express, Starbucks, and Whataburger, making it easy to enjoy a meal before or after your shopping trip.
Where can I find nearby services related to home improvement around Lowe's?
Nearby home improvement related services include Experts Garage Door Repair Installation Process and Sears Home Services for appliance repair and other hardware services.
Are there any convenient nearby stores for additional shopping near Lowe's in Richardson?
Yes, Richardson Square shopping center, Shoe Carnival, Ross Dress for Less, and Target Store Richardson-Sq-Mall are nearby for a broader shopping experience.
Does Lowe's offer services for installation and assembly?
Yes, Lowe's offers a variety of services including installation for appliances, cabinetry, flooring, lighting, plumbing, and more, as well as assembly services.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via the Order History section on Lowes.com, and in-store returns require proof of purchase at the customer service desk.