Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Richardson, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,675 reviews
5 stars
978
4 stars
359
3 stars
144
2 stars
51
1 star
143
What are people saying?
AI-generated from recent customer reviews
Customer Service Issues
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, long wait times, and rude interactions.
Installation Delays
Customers expressed frustration over significant delays and miscommunication regarding window and appliance installations.
Helpful Staff
Despite some negative experiences, many customers praised specific employees for their helpfulness and knowledge.
Store Cleanliness
Several reviews noted that the store was clean and well-organized, contributing positively to the shopping experience.
Delivery Problems
Multiple customers reported issues with delivery services, including missed deliveries and lack of communication.
- ARAna Andrea Retana2 days ago1.0Very bad service. I bought a stove and it never arrived; I had to request a refund.
- WCward campNov 16, 20251.0Really at the end of my rope. Spend a lot of money at Lowes. Home Depot has the ability to export purchase history. Lowes does not which is a real pain in the rear. Then Lowes started this terrible Locker system to pick up items which is slow and requires about 8 interactions with the phone and verification codes for each item...not each order. So if you have a single order with 10 items you will standing there for 20mins opening 10 lockers...it is stupid. Finally got upset and someone came over and just handed me my items. Last, watch the delivery charges...I had two orders of small items that would not ship to a store and had to be home delivered. The Checkout price was $9.99 for each but once it shipped the delivery on each went to 79.00 which I would not be so paranoid and catch that!!! Went to the store to complain and the first 3 people said that cant fix it and call Corp!! Finally a decent manager reviewed it, and I could tell she had seen this before. She refunded the delivery in 30 seconds...but the hassle of arguing only shows the incompetence of Lowes being 20 years behind on their processes and systems....bottom line more money moving from Lowes to HD and Amazon.
- BWBianca WilsonNov 6, 20255.0Xavier was a huge help! I was lost looking fir a tiny item and he found it in no time! 10/10 customer service. Will return again.
- AAAndrew AlexanderNov 5, 20251.0The staff here is so bad I always regret coming into the store. Most of the staff is toxic or trying to hawk you useless programs. It's so bad that even the self checkout machines are begging for donations. There is helpful staff however they are woefully unqualified for even basic tasks (like retrieving stock from above).
- CPCody PelletierOct 24, 20251.0Window Installation Nightmare — A Cautionary Tale I rarely leave reviews, but this experience with Lowe’s window installation deserves a warning to others. I ordered 10 double-pane windows — a major investment I was excited about. The sales process was smooth, and I felt confident everything would go smoothly. That’s where the good part ends. Six months later, the windows have been sitting in my garage for over six weeks with no installation date in sight. The biggest issue? Lowe’s sales and installation teams operate in silos and do not communicate. Delivery must be scheduled before installation which was extremely difficult to coordinate. After multiple attempts we finally had an install date. I rearranged my home to give the installers full access. However, they never showed up. Lowes called late morning to tell us they had to cancel our appointment. I was told the next available appointment was over two weeks out — no apology, no urgency, just “that’s the only option.” When the installer finally arrived for the second appointment, he refused to do the job. Why? Because: 1. We needed extra parts the salesperson said we didn’t need. 2. Our interior shutters had to be removed — something the salesperson said wasn’t necessary. When I asked why the sales rep gave incorrect info, the installer said: “Salespeople aren’t installers. They don’t know anything about installation.” Let that sink in. Two addition weeks pass: still no install date, no help removing the shutters (and no company will touch them unless they installed them), and no accountability from Lowe’s. I’m beyond disappointed. I’ll never use Lowe’s for installation services again, and I strongly urge others to look elsewhere for window projects. The lack of coordination, transparency, and customer care is staggering.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Richardson, TX?
You can find a wide range of products including appliances, bathroom supplies, building supplies, electrical, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage, tools, and more.
What are the operating hours for Lowe's Home Improvement in Richardson?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there any nearby places to grab food near Lowe's in Richardson, TX?
Yes, nearby food options include Cdlu, TJ's Dawg House, Pizza Hut Express, Panda Express, Starbucks, and Whataburger, making it easy to enjoy a meal before or after your shopping trip.
Where can I find nearby services related to home improvement around Lowe's?
Nearby home improvement related services include Experts Garage Door Repair Installation Process and Sears Home Services for appliance repair and other hardware services.
Are there any convenient nearby stores for additional shopping near Lowe's in Richardson?
Yes, Richardson Square shopping center, Shoe Carnival, Ross Dress for Less, and Target Store Richardson-Sq-Mall are nearby for a broader shopping experience.
Does Lowe's offer services for installation and assembly?
Yes, Lowe's offers a variety of services including installation for appliances, cabinetry, flooring, lighting, plumbing, and more, as well as assembly services.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via the Order History section on Lowes.com, and in-store returns require proof of purchase at the customer service desk.