Lowe's Home Improvement

Reviews

• SS

  singing shaman

  3 days ago
  5.0
  Armando and Estevan were friendly and professional. They helped me get exactly what I needed. Unlike Home Depot. The young lady at self checkout was also friendly and had some helpful advice
• KW

  Kierra Woods

  6 days ago
  1.0
  Customer service with humans would be appreciated with actual assistance. Not nodding or pointing in a general direction like it’s a “help yourself” store when a customer is seeking help.
• TD

  Tim Davidson

  Mar 22, 2026
  5.0
  My wife and I came in on 3/21/2026 looking at some new lawn equipment. Her and I both were pretty ignorant to the new technology they have out now and had a lot of questions about the electric powered lawnmower. Needless to say that Juan graced us with his knowledge and, more so, his incredible customer service!! I walked out feeling confident with the new EGO mower and trimmer. I’m not big on leaving reviews unless it’s just something that has to be put out into the universe but I was thoroughly impressed and both my wife and I really enjoyed our shopping experience because of Juan and honestly, every staff member of Lowe’s we came across that day. This location is now my primary go to!!! 5 out of 5 ⭐️
• JN

  John Noey

  Mar 13, 2026
  1.0
  I ordered a Bosch dishwasher online with delivery and install. This was March 4th. The confirmation email stated that I would be contacted in 2 days (not business days) that the installer would contact me. That did not happen then I called the customer service number the following Saturday March 7th and they said I would get a call no later than March 10 and customer service would call to follow up March 11 neither in which occurred. Lowes has no business offering these services since they have demonstrated on two accounts as to their inability or ineptitude to provide a service they offer. The order number is 300902063263 in case anyone who actually can do their job will actually do it reads this review. I will every consumer posted with further reviews on this matter. I will be curious to see how they choose to make this right and gain a standing in my good graces in addition to actually delivering on their services.
• TB

  T B

  Mar 11, 2026
  1.0
  Extremely Frustrating Experience – Broken Process and Poor Customer Service I contacted Lowe’s December 2025 to have blinds installed on my back kitchen door. The rest of my home already had blinds installed by the builder, so I specifically asked for the same style of blinds — the type with the woven strings and holes that keep the slats secure. From the beginning, the process with Lowe’s was incredibly disorganized. First, they insisted on sending someone to measure the door. During that visit, I clearly explained and even showed the technician the exact type of blinds I wanted. He took photos of the existing blinds in my home so there would be no confusion. After that, the salesperson sent me a payment link and required me to purchase the blinds before anything else could move forward. It then took two weeks just to receive the blinds, which already felt like a long and unnecessary process. Once the blinds arrived, Lowe’s didn’t even contact me to schedule installation. I had to repeatedly follow up myself before someone finally came out. When the installer arrived, the experience was just as frustrating. He spent the entire installation on the phone clearly distracted. After the blinds were installed, I began noticing a major issue. The blinds they installed were not the style I requested. Instead of woven slats like the rest of my house, these blinds had slats that easily slide out because they have no holes or woven support. Every time I open and close my back door, the slats fall out and shift around. I contacted Lowe’s again to report the issue. They sent another person to inspect it, but instead of correcting their mistake, they claimed it might be a “defect.” Then the situation became even more ridiculous. Despite the fact that their team measured the door, took pictures of my existing blinds, and installed the wrong product, Lowe’s sent me a new payment link for $287 for the correct blinds. They expected me to pay again before they would fix the mistake. This makes absolutely no sense. The entire point of their measurement and consultation process is to ensure the correct product is ordered. The customer should not be responsible for paying twice because Lowe’s ordered the wrong item. At this point, I’ve been dealing with this since December, and it is now March. That’s months of phone calls, delays, poor communication, and an installation that was wrong from the start. The entire process with Lowe’s is clearly broken: • Poor communication between measurement, sales, and installation teams • Long delays just to receive basic window coverings • Installers who appear unprepared and distracted • Customers being asked to pay again for Lowe’s own mistakes After months of frustration, I finally told them to refund my money and remove the blinds entirely. This has been one of the most disorganized and frustrating home service experiences I’ve ever had. I expected much better from a company like Lowe’s. I would strongly recommend others think twice before using Lowe’s for blind installation services

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