Lowe's Home Improvement

Reviews

• JW

  JACK WAGONER

  3 days ago
  5.0
  My place to go to fix up my new home in Prosper. They carry everything you will need. Nice plants too.
• JN

  John Noey

  6 days ago
  1.0
  I ordered a Bosch dishwasher online with delivery and install. This was March 4th. The confirmation email stated that I would be contacted in 2 days (not business days) that the installer would contact me. That did not happen then I called the customer service number the following Saturday March 7th and they said I would get a call no later than March 10 and customer service would call to follow up March 11 neither in which occurred. Lowes has no business offering these services since they have demonstrated on two accounts as to their inability or ineptitude to provide a service they offer. The order number is 300902063263 in case anyone who actually can do their job will actually do it reads this review. I will every consumer posted with further reviews on this matter. I will be curious to see how they choose to make this right and gain a standing in my good graces in addition to actually delivering on their services.
• TB

  T B

  Mar 11, 2026
  1.0
  Extremely Frustrating Experience – Broken Process and Poor Customer Service I contacted Lowe’s December 2025 to have blinds installed on my back kitchen door. The rest of my home already had blinds installed by the builder, so I specifically asked for the same style of blinds — the type with the woven strings and holes that keep the slats secure. From the beginning, the process with Lowe’s was incredibly disorganized. First, they insisted on sending someone to measure the door. During that visit, I clearly explained and even showed the technician the exact type of blinds I wanted. He took photos of the existing blinds in my home so there would be no confusion. After that, the salesperson sent me a payment link and required me to purchase the blinds before anything else could move forward. It then took two weeks just to receive the blinds, which already felt like a long and unnecessary process. Once the blinds arrived, Lowe’s didn’t even contact me to schedule installation. I had to repeatedly follow up myself before someone finally came out. When the installer arrived, the experience was just as frustrating. He spent the entire installation on the phone clearly distracted. After the blinds were installed, I began noticing a major issue. The blinds they installed were not the style I requested. Instead of woven slats like the rest of my house, these blinds had slats that easily slide out because they have no holes or woven support. Every time I open and close my back door, the slats fall out and shift around. I contacted Lowe’s again to report the issue. They sent another person to inspect it, but instead of correcting their mistake, they claimed it might be a “defect.” Then the situation became even more ridiculous. Despite the fact that their team measured the door, took pictures of my existing blinds, and installed the wrong product, Lowe’s sent me a new payment link for $287 for the correct blinds. They expected me to pay again before they would fix the mistake. This makes absolutely no sense. The entire point of their measurement and consultation process is to ensure the correct product is ordered. The customer should not be responsible for paying twice because Lowe’s ordered the wrong item. At this point, I’ve been dealing with this since December, and it is now March. That’s months of phone calls, delays, poor communication, and an installation that was wrong from the start. The entire process with Lowe’s is clearly broken: • Poor communication between measurement, sales, and installation teams • Long delays just to receive basic window coverings • Installers who appear unprepared and distracted • Customers being asked to pay again for Lowe’s own mistakes After months of frustration, I finally told them to refund my money and remove the blinds entirely. This has been one of the most disorganized and frustrating home service experiences I’ve ever had. I expected much better from a company like Lowe’s. I would strongly recommend others think twice before using Lowe’s for blind installation services
• ER

  Ernesto Rojas

  Feb 21, 2026
  1.0
  I just came out of this store in proper and I was very disappointed with the way the manager (Mike - manager on Feb 21 at around 9:30 am) treated us. First of this same store had the most impressive customer service I have seen on home Improvement stores and there are many people here who truly care about customer service so this review is about a person behavior, NOT a generalization of the store. I still believe in Lowe’s. Second I have been a contractor with Home Depot for many may years and they have treated me always with great respect and have extended discounts based of course on the amount of money I spend every year. However due to HD corporate decisions I decided to take my business to Lowe’s. The people in McKinney have been outstanding and they have helped with the transfer is several privileges/etc that I enjoyed at HD. Paint is one of them I get a good discount on paint as I spend more than average $15k a year on paint. The store in McKinney had given me a discount but unfortunately they did not have all the paint I needed so I came to this store. The did have some of the paint here and when I was going to paint I noticed no discount so I proceeded to tell them I had just bought some paint at the other store and they gave me the discount I even told him that I had spoken with the pain representative and he obviously told me we’ll extend the same discount I got at Home Depot. The manager Mike asked me why I wanted the discount and of course I told him because I was transferring all my business to Lowes and I spent a significant amount of money on home improvement. That’s the reason why they sent to me discounts. He then proceeded to tell me in a very arrogant manner that he didn’t matter if I spend little or a lot that he’s got a lot of clients that have spent a lot of money and they don’t get the discounts. All he said was that if I open up an account I would get some discount, but not the discount that they had just given me the other store, which of course didn’t make any sense to me…. Extremely poor customer service I always believe as a business owner that you can tell somebody NO but you can say it in a way that doesn’t make the person feel bad, inferior or if the person was doing something wrong. Clearly, clearly, I know he’s not an owner but as a manager, he should know better! …..
• BY

  Brad Y

  Feb 16, 2026
  5.0
  This is my neighborhood Lowe's. Great staff that are super knowledgeable. They have special parking spots for veterans. And a 10% discount for vets too.

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