Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Port Arthur, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.7
2,169 reviews
5 stars
970
4 stars
451
3 stars
237
2 stars
117
1 star
394
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including difficulty in getting assistance and unhelpful staff.
Store Cleanliness
The store was noted to be clean, but some customers found it disorganized and cluttered.
Product Availability
While the store generally has a good selection of products, there were complaints about items being out of stock or not available for pickup.
Employee Helpfulness
Some employees received praise for their helpfulness, while others were criticized for being unresponsive or dismissive.
Management Issues
Several reviews highlighted issues with management, including lack of support for staff and poor handling of customer complaints.
- LSLisa Simon4 days ago1.0I went with my son March of this year he bought me a gas stove for his birthday as I have had no oven 2 years he paid on his debit card I paid for extended warranty and all delivery and installation fees on my lowes card nightmare showed up 2 dents in stove total was well over 1000 dollars they called delivery and said they would refund my son 200 if I kept it ok was going to settle for it last minute they tell me cannot install it after I paid for insulation kit and was never told that at purchase needless to say the had to take it back took forever to get our money several calls the customer service desk said they didn't install because I didn't purchase the kit I said I see it on my receipt still without a stove very upset
- SRShannon Ross6 days ago5.0great overall experience. great customer service.
- RHRob HindsNov 10, 20251.0They do no back the warranties they sale. ENOUGH SAID!!!! DO NOT FEEL AS IF YOU ARE GETTING A BARGAIN. Built an apartment ordered all appliances and bought extra warranty coverage and found out when we opened and found damaged stove by a forklift and electronics on washer that will not begin to start the washcycle. Call it blame me for not digging in before dealing with thieves. Can send pics later as proof.
- RHRaymond HubbardOct 31, 20251.0Recieved a gift purchased from Lowes Website. I dont have a use for the item so i went to return it for store credit or exchange for something of equal value and was told i needed the receipt. I went back with receipt and now they still will not return item. So i called to talk to manager and was hung up on. called back 6 times and was hung up on repeatedly . Horribile customer service. YALL SUCK ! LOWES PORT ARTHUR TEXAS. Hire better people and Managers
- PLPerla LopezOct 9, 20251.0Yesterday I went to the Lowe’s in Port Arthur to purchase a 40-gallon gas water heater. I found one at a reduced price. Since we didn’t have a truck until Friday, my husband asked if we could purchase it now and pick it up later. Two employees — an Indian male and a woman with a yellow bow in her hair — said yes and told him to take a picture of the item and its codes to enter it in the system at checkout. We followed their instructions exactly. When we reached the counter, things became frustrating. I was told I could not buy insurance on the water heater because it was reduced, but also that Lowe’s could not guarantee the item would work. I asked, “What happens if I take it home and it doesn’t work?” The answer was basically nothing — since it was reduced, it would be out of their hands. I was uneasy, but assumed Lowe’s wouldn’t knowingly sell a broken unit, so I proceeded. At that point, Maria (the associate helping me) rang me up as though I was taking the unit home that same day. When she realized the mistake, she said she would cancel the transaction, refund me, and recharge it correctly for Friday pickup. She started the refund but needed a manager override. Maria called out to the manager, Daisy, who was standing at the front with other employees. Daisy finally walked over but never acknowledged me. Instead, she told Maria (not me) that she needed the actual item at the counter to override the price. That meant we had to leave the line, with our baby and toddler, hunt down a cart big enough to hold the water heater, load it, and return to the front to stand in line all over again. By this point, we had gone through the line twice and wasted nearly an hour. The entire time, the store intercom was going off repeatedly with employees asking for help — and Daisy, the manager, remained at the front chatting with other workers. She did not seem concerned with helping customers at all. Finally, Maria went back to Daisy to complete the refund, only to return and tell me that Daisy said clearance items could not be purchased for later pickup. This was the complete opposite of what we had been told by two other employees. In the end, I was left with: No water heater, which my family urgently needs. A $484.09 charge that processed today, tying up my money for 1–2 business days. A wasted trip, wasted time, and no accountability from Lowe’s staff. This was one of the most frustrating retail experiences I’ve ever had. Customers should not be told one thing by employees, made to haul heavy items with children in tow, only to have the manager dismiss the entire process. On top of that, Daisy’s attitude and refusal to help showed zero professionalism or empathy. Lowe’s left me without the essential item, without my money, and without trust in their customer service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Port Arthur?
You can find a wide selection of products including appliances, bathroom supplies, building supplies, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, and many more home improvement essentials.
What are the operating hours for Lowe's Home Improvement in Port Arthur?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or with shorter hours.
Does Lowe's in Port Arthur offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if there are changes to your order status.
What brands are available at Lowe's Home Improvement in Port Arthur?
Lowe's carries major brands such as GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, and many others for various home improvement needs.
What payment options does Lowe’s Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Are there any nearby places of interest around Lowe's in Port Arthur?
Yes, nearby places include minuteKEY (key and locksmith), Blue Rhino Propane Exchange, Academy Sports + Outdoors, Office Depot Print & Copy, and Park Central Crossing shopping center, which can be convenient for additional shopping or services.
How can nearby locations like Academy Sports + Outdoors and Park Central Crossing help me when visiting Lowe's?
You can plan a comprehensive shopping trip by visiting Academy Sports + Outdoors for sporting goods and outdoor gear, or explore various retail stores and dining options at Park Central Crossing before or after your visit to Lowe's Home Improvement.
Is there a place nearby where I can get my keys copied while shopping at Lowe's?
Yes, minuteKEY, a key and locksmith service, is located nearby, providing a convenient way to have keys copied or replaced during your Lowe's visit.
What customer services are offered at Lowe's Home Improvement in Port Arthur?
Lowe's offers expert advice, convenient services like appliance installation, tool rentals, free delivery, free haul away, easy returns, and exchanges to support your home improvement projects.