Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Port Arthur, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.7
2,186 reviews
5 stars
980
4 stars
456
3 stars
238
2 stars
118
1 star
394
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting unhelpful or rude staff, while a few praised specific employees for their assistance.
Product Availability
Customers expressed frustration over items being out of stock or unavailable, leading to wasted trips and dissatisfaction.
Store Organization
Multiple reviews highlighted issues with store organization and cleanliness, making it difficult for customers to find items.
Delivery Issues
Numerous complaints were made regarding delivery delays and poor communication about order status, leading to customer frustration.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with specific employees and appreciated the store's product selection.
- RYRachel Yarbrough4 days ago5.0Team is always so helpful
- ISInova SimmonsJan 5, 20265.0Bought Christmas Decor
- SRSlick RickDec 24, 20254.0Pick up process makes pick ups so easy. You are in & out.
- KSKarina SosaDec 23, 20255.0Ms. Kayla at the customer service was very nice very helpful very patient THANK YOU MS. KAYLA!
- JSJade SozaDec 10, 20255.0Me gusta que los trabajadores Sean amables e tenido suerte qye me an ticado gente muy buena gracias 🙏
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Port Arthur?
You can find a wide selection of products including appliances, bathroom supplies, building supplies, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, and many more home improvement essentials.
What are the operating hours for Lowe's Home Improvement in Port Arthur?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or with shorter hours.
Does Lowe's in Port Arthur offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if there are changes to your order status.
What brands are available at Lowe's Home Improvement in Port Arthur?
Lowe's carries major brands such as GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, and many others for various home improvement needs.
What payment options does Lowe’s Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Are there any nearby places of interest around Lowe's in Port Arthur?
Yes, nearby places include minuteKEY (key and locksmith), Blue Rhino Propane Exchange, Academy Sports + Outdoors, Office Depot Print & Copy, and Park Central Crossing shopping center, which can be convenient for additional shopping or services.
How can nearby locations like Academy Sports + Outdoors and Park Central Crossing help me when visiting Lowe's?
You can plan a comprehensive shopping trip by visiting Academy Sports + Outdoors for sporting goods and outdoor gear, or explore various retail stores and dining options at Park Central Crossing before or after your visit to Lowe's Home Improvement.
Is there a place nearby where I can get my keys copied while shopping at Lowe's?
Yes, minuteKEY, a key and locksmith service, is located nearby, providing a convenient way to have keys copied or replaced during your Lowe's visit.
What customer services are offered at Lowe's Home Improvement in Port Arthur?
Lowe's offers expert advice, convenient services like appliance installation, tool rentals, free delivery, free haul away, easy returns, and exchanges to support your home improvement projects.