Brand Certified
Lowe's Home Improvement
4.1(1556 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
5001 Central Expy, Plano, TX
75023, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(972) 633-0424
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/TX-Plano/0505
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Plano, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
1,556 reviews
5 stars
887
4 stars
301
3 stars
119
2 stars
63
1 star
186
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, with specific mentions of employees like Brian, Gloria, and Michelle for their exceptional service.
Store Cleanliness
Customers consistently noted that the store is clean and organized, contributing to a pleasant shopping experience.
Mixed Experiences
While many reviews highlighted positive interactions, there were also complaints about unhelpful staff and poor customer service in certain instances, indicating inconsistency.
Product Availability
Some customers expressed frustration over not finding specific items in stock or issues with online order pickups.
Competitive Pricing
Several reviews mentioned that Lowe's offers competitive prices compared to other home improvement stores, particularly Home Depot.
- JJjoe jones3 days ago5.0Today I walked into Lowes and ran into Brian. I was looking for a few items for some outside work. He actually cared about my needs for what I needed. He helped me find everything I needed. I also had some questions regarding flooring and he qalked me over to the flooring department and walked me through everything I needed as a DIY customer. I highly recommend Brian for everything you need at Lowe's because we walked all over the store. Its hard to find good help but I'm glad I found Brian. Very knowledgeable and understanding to what I was looking for and I will be back and I hope he is there. 5 Stars for Brian and the Young lady at the customer service for helping me have an amazing experience.
- JHJeff HouckFeb 3, 20264.0Went in to get a few items for back door such as insulation for the bottom and some screws. Priced 30cents lower than home depo and I self check out so im in and out. I like lowes
- MFMohammad FarraJan 16, 20265.0Gloria is the absolute BEST! She helped me fiund the right part, the right model, the best value and treated me like family! Thank you Gloria! This is now my favorite location!
- NDNithya DossJan 5, 20261.0Unfriendly customer service .
- CGChris GillardDec 6, 20255.0This stores always clean! Workers are always helpful
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Plano?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, and more.
What are the operating hours for Lowe's Home Improvement in Plano?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with some days closed or reduced hours.
Does Lowe's in Plano offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's Home Improvement?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Plano?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there services beyond product sales at Lowe's?
Yes, Lowe's offers various installation services including appliances installation, flooring, cabinetry, bathroom fixtures, lighting, and more, as well as free delivery and easy returns.
Are there any nearby dining options close to Lowe's in Plano?
Yes, Schlotzsky’s and Cinnabon at Schlotzsky’s are nearby, offering convenient dining options if you want to grab a meal or snack before or after shopping at Lowe's.
What nearby stores can help me with sports and outdoor gear when visiting Lowe's?
Academy Sports + Outdoors is close by and offers sporting goods, outdoor gear, and bicycles, making it a great spot to visit alongside Lowe's for all your home and outdoor needs.
How can nearby key and locksmith services assist me when shopping at Lowe's?
Minute Key and Minute Key locksmith services are nearby, which can be convenient if you need key duplication or locksmith help during your visit to Lowe’s.
What is the address of Lowe's Home Improvement in Plano, TX?
Lowe's is located at 5001 Central Expy, Plano, TX 75023, USA.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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