Business Details
5540 State Highway 121, Plano, TX
75024, United States
Certified by At Home • Mar 01, 2026
(469) 388-6668
Certified by At Home • Mar 01, 2026
https://www.athome.com/store/texas-plano-west/
Certified by At Home • Mar 01, 2026
About
Certified by At Home • Mar 01, 2026
Home Goods StoreHome FurnitureOutdoor Furniture StoreRug StorePicture Frame ShopBedding StoreAt Home
Discover At Home in Plano, TX. Your destination for affordable home décor, furniture, and seasonal decorations. Explore stylish indoor and outdoor collections that make it easy to refresh every room and celebrate every season. From modern and farmhouse to classic and coastal, find unique pieces that bring your personal style to life. Shop home goods, furniture, lighting, wall art, and holiday décor — all in one place. Design your life, At Home.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by At Home • Mar 01, 2026
Hours
Certified by At Home • Mar 01, 2026
Reviews
4.2
901 reviews
5 stars
514
4 stars
213
3 stars
83
2 stars
26
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, with staff being described as rude, unhelpful, and confrontational.
Product Selection
Customers praised the wide variety of home goods available, noting a great selection of items for home decor and seasonal products.
Store Organization
While some customers found the store to be well-organized and clean, others reported issues with disorganization and difficulty in finding items.
Pricing
Many customers appreciated the competitive prices and good deals, particularly on holiday items, although some felt certain products were overpriced.
- EDElle DinhFeb 20, 20262.0As a first-time At Home customer, I was quite disappointed with the customer service I received. I had hoped this could be a reliable go-to store for home goods, but my experience was far from satisfactory. When I arrived for pick-up, the staff asked for my name and order number. Since I had to look it up on my phone, which took about 5 seconds, I was surprised that she didn’t want to wait. Instead, she asked me to step aside and then proceeded to check out someone else. After I provided her with my order, she looked it up and then asked me to list the items I had purchased. I started recalling each item from memory, but she just walked away to go get my order. When she returned with the cart, she asked for my ID. As I was searching through my purse, she thought I hadn’t heard her and yelled at me, “I need to see your ID!” This was the first time I had ever been asked to spell my name, provide the order number, list items I purchased, and show my ID in one place. A few days later, I came back to return a couple of the items that did not work out. I brought the order paper that came with my pick-up. When I got there, I handed the employee the paper. She then said to me, “I need to see your receipt.” I looked at the paper, and it had the order number, barcode, and listed my transactions. I was confused because this was my first time shopping with At Home. She rudely said, “You’re not supposed to have this paper.” I was even more confused because it was given to me. However, she scanned the paper, and it pulled up on her computer, but she insisted that I give her a receipt. After a few minutes of searching through my email using the order number on the paper, I showed her the receipt, and she was satisfied to proceed with the return. These employees are power-tripping and I was not treated with respect and manners. I will bring my business elsewhere.
- LHLisa HigginsFeb 7, 20265.0Love their glasses made in Mexico! They are such great quality.
- AOAlidel OcasioJan 1, 20265.0Buenas tienda buen servicio
- KCKen ComrieDec 2, 20254.0Great selection.
- LRLaurie ReddyNov 22, 20255.0A huge selection of Christmas Trees, but not all are on sale.
Frequently Asked Questions About At Home
What is Insider Perks?
The At Home Insider Perks program is a free-to-join program that offers a handful of benefits including a 10% off welcome offer and a Birthday Bonus gift on your birthday, Receiptless returns, First notice of hot new products and markdowns, Decorating tips and tricks and more!
What is the At Home return policy?
No receipt? No problem!* Returns of unused items in the original packaging will be fully refunded within 60 days (90 days if you’re an Insider Perks member) with proof of purchase through your Insider Perks account or credit card or receipt and a valid ID. If your purchase cannot be verified, you’ll be issued a store credit based on the current price of the item(s).
Christmas merchandise returned after December 25 will be refunded for the current price of the items, even with the original receipt.
We do not provide exchanges. You're welcome to return any unwanted product and purchase new items.
We are unable to accept returns on mattresses.
We are unable to accept returns of pillows and cushions without all of their tags.
We are unable to accept returns of items marked “All Sales Final”.
Products delivered by one of our local delivery partners, including PICKUP, Roadie, and Door Dash, must be returned in-store.
If an item you purchased is damaged or defective, please return it within 60 days to your nearest store for a refund.
While we're not able to offer exchanges, customers are welcome to return any unwanted merchandise and purchase new items.
*we allow up to 3 returns without a receipt.
Does At Home have delivery service?
At Home offers delivery through an independent, third-party service. Visit our website for more information. Please note, options and costs vary by store.
What are the At Home store hours?
Store hours vary by location. Use the Store Locator on our site to find your local store hours. All At Home locations are open every day of the year except Thanksgiving, Christmas, and Easter.
Does At Home offer online shopping?
You can shop on our website, via our app, or in one of our stores.
What forms of payment does At Home accept?
In stores, we can accept:
Visa, MasterCard, Discover, and American Express credit and debit cards
Cash
Apple Pay
Gift cards
At Home Insider Perks reward certificates
Coupons: one per order. Can be used on all items, including clearance and sale items.
Prepaid Visa, Mastercard, and American Express gift cards
Online and on our app:
Visa, MasterCard, Discover, and American Express credit and debit cards
At Home Insider Perks reward certificates
Prepaid Visa, Mastercard, and American Express gift cards (you must register your billing address before using the card online; call the number on the back of your card or go to the card's website to get started.
PayPal
Coupons: one per order. Can be used on all items, including clearance and sale items. Occasionally, we may issue coupons that can only be redeemed in stores. When this happens, the email will indicate this. Input the numerical portion of the barcode into the promo box area and the discount will be applied.
Where is the At Home corporate office located?
At Home's corporate office is located in Plano, Texas.
Does At Home carry gift cards?
You can purchase At Home Gift Cards online or in-store. Here's how it works:
Types of cards:
Physical Gift Cards are available for in-store purchase during checkout in any denomination between $1 - $500. Additional funds can be added to the card in any value up to $500.
E-Gift Cards can be purchased on our websit in any amount between $1 -$500. Additional funds can be added to the card in any value up to $500. Your recipient will receive the electronic Gift Card within 12-24 hours after the order is placed.
Is At Home hiring?
We're looking for talented people to join our growing team. Visit our website to find open positions.
Does At Home have a layaway program?
We don't offer layaway. You can shop in-store or online. Orders placed online can be picked up from your local store for no fee or shipped to your home.
Does At Home offer tax-exempt purchases?
In order to make a tax-exempt purchase, present your exemption documentation and valid government-issued ID to the cashier before completing your transaction.
We are currently unable to process tax-exempt purchases online.
Does At Home offer Free Shipping?
Due to the ever-increasing cost of shipping, we have no plans to offer free shipping. Did you know that you can order online and choose to pick up your order in the store for no additional charge? Visit our website for more details.
Does At Home have a loyalty program?
Yes! The At Home Insider Perks program is a free-to-join program that offers a handful of benefits including a 10% off welcome offer and a Birthday Bonus gift on your birthday, Receiptless returns, First notice of hot new products and markdowns, Decorating tips and tricks, and more!
What's the nearest At Home store to me?
You may locate the At Home store nearest you by using the Store Locator on our website.
What type of products can I find at At Home in Plano, TX?
At Home offers affordable home décor, furniture, lighting, wall art, and seasonal decorations in various styles including modern, farmhouse, classic, and coastal.
What are the regular store hours for At Home in Plano?
At Home is open daily from 9:00 AM to 10:00 PM, except on Thanksgiving, Christmas, and Easter when it is closed.
Does At Home offer a loyalty or rewards program?
Yes, At Home offers the Insider Perks program, which is free to join and includes benefits like a 10% welcome discount, birthday gifts, receiptless returns, and early access to new products and sales.
What is At Home's return policy?
Unused items in original packaging can be fully refunded within 60 days (90 days for Insider Perks members) with proof of purchase. Returns without receipts are allowed up to 3 times. Some items like mattresses and certain pillows are non-returnable.
Does At Home provide delivery and pickup options?
Yes, At Home offers in-store pickup, delivery, and no-contact delivery services, with options and costs varying by store.
What payment methods are accepted at At Home?
At Home accepts Visa, MasterCard, Discover, American Express credit and debit cards, Apple Pay, cash, gift cards, coupons, PayPal, Afterpay, Klarna, and financing options.
Can I shop At Home's products online?
Yes, you can shop At Home online via their website or mobile app, in addition to shopping in-store.
Where is At Home located in Plano?
At Home is located at 5540 State Highway 121, Plano, TX 75024, USA.
What nearby dining options are available close to At Home in Plano?
Nearby dining options include Firebirds Wood Fired Grill, Oishii Sushi & Pan-Asian, Tight Ends Sports Bar & Grill, Atomic Wings Plano, Teriyaki Madness, and BoomerJack’s Grill, perfect for a meal before or after your shopping visit.
Are there fitness or recreational venues near At Home?
Yes, Neon Cycle and Strength, a cycling class and gym, is located nearby for customers interested in fitness activities in the area.
What nearby stores and services can customers access close to At Home?
Customers can visit The Container Store for additional home goods, ISW Menswear for clothing and shoes, and professional services like mortgage brokers PrimeLending and Brandon Walters nearby.
Brand Certified Facts from At Home
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Certified March 01, 2026Yext Knowledge Graph
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