Business Details
About
Self-Storage Facility
Whether you’re in a big house or small apartment, we all tend to collect items over the years that take up an excessive amount of space. Now, you have a place for your items with SpareBox Storage. Rather than resigning yourself to clutter, you can stay organized, maintain an immaculate apartment/home and impress your visitors. If you have extra items post-move in, are in between moves, or just need a place to store your valuables, you can store with SpareBox Storage in full confidence knowing your belongings will remain safe and untouched. At SpareBox Storage, our customers always come first, so check out our self storage facility in Pflugerville, Texas and start renting today!
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomNot available
- Wheelchair accessible seatingNot available
Location
Hours
Reviews
4.5
201 reviews
5 stars
165
4 stars
13
3 stars2
2 stars1
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous customers praised the helpfulness and friendliness of staff members, particularly highlighting individuals like Shericka, Nas, and Petrona.
Ease of Process
Many reviews noted the straightforward process for signing up and moving in, with several customers describing it as hassle-free.
Facility Issues
Some customers reported problems with the facility, including a lack of on-site staff, issues with billing and payment processing, and concerns about cleanliness and security.
Price Increases
Several reviews mentioned frequent rent increases, leading to dissatisfaction among long-term customers.
Cleanliness and Security
While many customers appreciated the cleanliness of the facilities, there were complaints about security issues, particularly regarding outdoor units.
- SRStephen Richarme4 days ago1.0Terrible move-in experience. I picked SpareBox because they showed the lowest cost in the area for the unit, but that cost was quickly inflated with an extra monthly insurance fee and an administrative fee that wasn't mentioned anywhere until I was checking out. When I got to the unit, I couldn't remove the "tag" they used to show it had been cleaned, and there was nobody on-site to help me, so I had to call in for help and was directed to walk around looking for other units without locks of the same size and tug on their tags until I found one I could actually remove - then they changed my reservation to the new unit. The new unit was not clean, it had a number of cobwebs in it and looked like it hadn't been opened in months. To top it all off, I needed a lock for the unit, and when I went to buy one from the kiosk at the front (again, no person on-site), it took my money and didn't dispense a lock. I've called twice now to get a refund for the missing lock and still have not gotten a resolution. Absolutely rotten service overall, very disappointing move-in experience.
- RBRafael Tellez BatistaOct 5, 20255.0Easy process
- ZKZoey KellamAug 26, 20255.0Nas was very helpful and effective
- HPH PAug 22, 20255.0Excellent customer service Rissa has been very helpful, knowledgeable and friendly, thank you Miss Rissa
- DJDebra JacksonAug 20, 20255.0I like Sparebox and the one i spoke with was very helpful . Mrs Shamoya
Frequently Asked Questions About SpareBox Storage
How do I rent a unit?
We offer three simple ways to rent a unit:
On our website: You may filter through our locations to browse available units. You may also create your reservation and process your move in, all conveniently online!
On location: All our locations (excluding SpareBox 0016 and SpareBox 0019) have a 24-hour on-site rental center with an easy-to-use kiosk. The kiosk will present all unit availability for the facility, and you easily create your reservation or move right in!
With customer service: If you need assistance, please call (833) 777-7273 and one of our customer service team members will be happy to assist you in finding the right unit.
How do I set up my online account?
From the home page, click the red Register button in the upper right-hand corner:
Select your state.
Select your facility location.
Enter your last name and unit number, exactly as they appear on your invoice or receipts. Note: Be sure to include any prefixed 0’s, or if you are in an accessible unit, be sure to include “ADA” after your unit number.
After entering your last name and unit number, you will be prompted to set a password and a security question for your account.
How do I make a payment?
SpareBox offers four ways to make a payment and set your account up for autopay:
On our website:
-Log into your account
-Select Units and Payments
-Select View Information
-Select Pay Now
-You will then be prompted to “Enable Automatic Monthly Payments?”
-By selecting Yes, SpareBox will enroll you into auto payments that will automatically process each month on your due date.
-By selecting No, SpareBox will process your payment as a one-time only payment.
-After you accept or decline autopay, you will be prompted to make a payment.
At the facility:
-Our on-site rental centers offer 24-hour accessible kiosks where you may make a credit/debit card payment, as well as sign up for autopay.
Over the phone:
-Call (833) 777-7273, option 2, to speak with our customer service team.
Mail a check or money order:
-If you would like to pay by check or money order, please send your check with your SpareBox location and unit number in the memo line to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.
How do I set up auto pay?
You may set up autopay any time you make a payment by phone, website, or kiosk.
Can I pay with cash?
No, we do not accept cash payments. We encourage customers that normally prefer cash to purchase prepaid debit cards, which are available at most grocery stores, pharmacies, and convenience stores.
Why do I need to have insurance coverage for my unit?
Many tenants ask why we require tenant insurance or a protection plan. In our decades of self-storage experience, we have witnessed too many instances of tenants losing their valuables without recourse. Events like fires, natural disasters, and burglary, while rare, can leave a tenant with nothing when there is no insurance or protection plan in place.
Where do I send my proof of homeowners or renters insurance?
You may send a copy of your insurance declaration page to customer@spareboxstorage.com, or mail a copy to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.
What does contactless mean?
SpareBox is a contactless operation, meaning there is no on-site property manager. This is to increase the safety of our customers and our team members. We highly encourage you to utilize our website or our on-site kiosk for rentals, payments, and to manage your SpareBox account.
If you need assistance with a lock cut or a maintenance request, please call (833) 777-7273 and we will gladly make an appointment with a property manager.
What is the vacate policy?
SpareBox makes moving out simple! No written requirements or 30-day notice demands—just make sure your unit is empty, clean, and ready for the next customer. To inform us of your move-out, simply move-out online, call and let us know, or email us as customer@spareboxstorage.com.
How do I move out?
Once you are ready to move out, you can process the move-out through your online account, kiosk, or by phone. All SpareBox leases are month-to-month.
Note: If you move out at the beginning or middle of your billing cycle, you will not be refunded prorated rent. For that reason, we encourage move-outs to take place at the end of your billing cycle.
After scheduling your move out, be sure you remove all of your belongings and make sure your unit is clean and ready for the next customer.
It may take a few days for our property manager to verify your move-out, so disregard any automated notices you may receive shortly after you vacate.
What do I need to store my vehicle?
If you are storing a vehicle, motorcycle, boat, RV or trailer, you will need to provide us with proof of insurance and proof of ownership.
To send proof of insurance and ownership, please send a copy of your insurance declaration page, driver’s license, and registration to customer@spareboxstorage.com.
Is my rate guaranteed for the lifetime of my rental with SpareBox?
Your rate is not guaranteed for the lifetime of your rental. Periodically, we find it necessary to make adjustments to rates based on several factors including property improvements and to keep up with the rising cost of doing business. We send notifications 30 days before any rates change. You would have received this notice in the mail or by email.
What does climate-controlled mean?
Climate-controlled units are great for curbing extreme temperatures in the hot summer months and the cold winter months. These units have a typical range between 55º and 85º F. While not air conditioned the way your living room might be, these units will ensure your stored belongings won't be exposed to freezing or extreme heat.
Can I drop off my mobile storage unit at the facility? (PODs, Pack-Rat, U-Haul)
We do not offer or allow services like mobile storage, and we do not allow mobile storage to be dropped off on the premises of our facilities.
What are the operating hours of SpareBox Storage in Pflugerville?
SpareBox Storage is open daily from 6:00 AM to 10:00 PM.
How can I rent a storage unit at SpareBox Storage?
You can rent a unit online through their website, on location via a 24-hour kiosk, or by calling their customer service at (833) 777-7273 for assistance.
What payment methods does SpareBox Storage accept?
They accept American Express, Discover, MasterCard, Visa, and checks. Cash payments are not accepted.
How do I set up and manage my SpareBox Storage online account?
You can register online by selecting your state and facility location, then entering your last name and unit number as on your invoice. After that, you'll set a password and security question.
Is SpareBox Storage a contactless facility, and what does that mean?
Yes, it's a contactless operation with no on-site manager, ensuring safety. Customers are encouraged to use the website or kiosk for rentals and payments. Support is available by phone.
What is SpareBox Storage's policy on tenant insurance?
They require tenant insurance or a protection plan to safeguard against loss from events like fire, natural disasters, or burglary.
How can I make payments and set up autopay at SpareBox Storage?
Payments and autopay can be set up online, at the on-site kiosk, by phone, or by mailing a check or money order to their Denver address.
What nearby self-storage options exist around SpareBox Storage?
Nearby options include Pflugerville Self Storage, which also offers truck rentals, providing customers an alternative or additional storage solution.
Are there local automotive services near SpareBox Storage where I can get repairs or parts?
Yes, nearby automotive services include MotovationUSA, UTV Race Shop, Last Chance Moto, and Martinez Auto Repair, offering parts, sales, and repairs.
What local dining options are near SpareBox Storage for a quick bite or meal?
Nearby dining options include El Taquito for Mexican fast food, Mamiez Kitchen offering American and smoothie bar items, and Desi Express specializing in Indian fast food.